Cari.net Dedicated Server SLA
I recently wrote a post about how fast my site runs only to have it fall on my face this morning. Having used crap 1and1 and switched to Cari.net about a year ago, I have experienced 100% uptime from them. Except for occasions when I piped random garbage into iptables or ran chgroup recursively on important operating system files, the server has been consistently up and working at a high level of performance.
This morning it went down for approximately four hours. A Cari.net support tech issued the following statement:
This morning the C2 dedicated hosting facility here at Cari.net suffered a series of power events caused by a loss of main power from SDGE. During this time, feed lines which connect our facilities to our primary generator fused and were rendered non-functional.
The UPS systems provided the 20 minutes of protection as designed, but repairs were not able to be to be made within that short protected window. Power systems were unstable as repairs were made. As of this moment, we believe we have rectified the issues and we do not anticipate any further issues.
Interestingly, a very alert reader sent in the following:
I’m looking for a good dedicated machine hosting service and saw your recent plug for cari.net. I ended up setting pingdom to monitor your site as a result so I could see how fast and reliable cari.net hosting is. Last night your site was up and down for about four hours – was that you, or unreliability on the part of cari.net? Do you have any records as to the reliability and/or performance of their hosting?
I have to say that the power failure today seems catastrophic and unexpected, and that they did an excellent job of keeping us informed and fixing the problem. Even though their yearly SLA is no longer the advertised 99.999% (1 - 4/8765.81277 = 99.9544%), I am still a satisfied customer. Compare to Dreamhost, who admit on their blog that they had 95.0838% uptime in February and keep a running list of shame.
Stick with professional, dedicated hosting. Everyone lies about their SLA is the first rule when choosing a webhost. You get what you pay for is the second.
This entry was posted on Thursday, April 19th, 2007 at 7:58 pm and is tagged with random garbage, ups systems, time feed, sdge, power failure, iptables, 1and1, recursively, dreamhost, pingdom, ups, hosting service, dedicated server, c2, uptime, shame, crap, operating system, reliability, occasions. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.
on April 19th, 2007 at 8:58 pm
I haven’t been to happy with 1&1 myself, but I don’t need a dedicated server. Dreamhost looks better, but I’ve also heard my fair share of horror stories about their service too.
Why must picking a host be so difficult?!?
on June 14th, 2007 at 12:23 pm
I am totally lost - I want to buy dedicated server for www.mobilemastee.com which is hosted with godaddy and i have heared that godaddy are quite new to dedicated servers.
on June 16th, 2008 at 2:01 pm
Support is the most important thing you should research when finding a host or dedicated server. Call the company a few times at different times. Ask a lot of questions. I moved to Server Intellect because I called them 6 times in three weeks and every time someone picked up the phone to help me. It wasnt some 6 dollar an hour phone room taking a message or opening up a support ticket, it was a live tech ready to help me. You can find a 100% SLA agreements anywhere, but 100% support is more valuable in today’s market.