Elliott C. Back: Technology FTW!

iTunes Consumer Friendly

Posted in Apple, Jobs, iPod, iPod Shuffle by Elliott Back on June 12th, 2007.

I give iTunes a gold star for this little gem:

Dear Elliott,

A few weeks ago, you downloaded “What About Bob?” from The Dresden Files, Season 1. The item you received may have had some noticeable quality issues.

Please note that this is an older episode, but we wanted to make sure you had the correct file. I have placed a new copy of this item in your download queue at no charge. To begin downloading, click this link:

phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

Or, you can open iTunes and select Check for Purchases from the Store menu.

We want you to be completely satisfied with your purchase, so we’ve issued one free video credit to your account. This credit will be used as payment for the next $1.99 TV show, music video, or short film you purchase from the iTunes Store. Your free credit amount appears next to your account name once you’re signed in. If you do not see it, sign out of your iTunes account and then sign back in to refresh. The sign out and sign in functions are found under the Store menu of iTunes.

If you have any questions or concerns, please contact our customer service team by replying to this email.

Sincerely,

Kevin
iTunes Store Team
www.apple.com/support/itunes/ww/

How often does a big company go way out of its way to do something like this? Not too often, I wager.

This entry was posted on Tuesday, June 12th, 2007 at 6:38 pm and is tagged with dear elliott, video credit, store menu, customer service team, little gem, phobos, show music, quality issues, itunes, gold star, webobjects, woa, short film, queue, music video, email, dresden, tv show, apple. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.

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