Shure E4c-n / SE420 Review
I bought a pair of Shure E4c-n earphones about 6 months ago from Amazon, and I have to say they are the best I’ve ever owned. They have a 4/5 star review on Amazon with 50 reviews; their newer cousin the SE420 has similar reviews. Here’s what they look like:
The sound isolation is orders better than any other headphones I’ve tried, and the frequency response is excellent. My coworkers, two of whom bought similar or identical Shure earphones, also swear by them. You can be sitting on the worst part of the NYC subway line with them on, and not hear the pain of the wheels screeching on ill fitted metal tracks.
A reviewer on Amazon praises the sound quality better than I can:
These IEMs sound absolutely incredible. They sound is so clear and detailed that I notice new details in songs that I had listened to dozens if not hundreds of time. In a complex musical passage it is easy to follow every note of a single instrument which is not an easy feat with most headphones.
As for Customer Service, it’s the best. My earphones started wearing out in 6 months at the cord junction where it meets the plug, and they are sending me an advance replacement (against my CC) of the SE420s. When I get them I’ll send back the defectives to the Customer rep who took my warranty replacement and they’ll reverse the charge. Another customer had a similar, great experience:
As for Shure customer service–I had a suspected loose wire in one of the E3 earphones (used for 8 months) leading to dropouts when I would move my head. I got a return form off the Shure website–filled it out and sent it along with a copy of my receipt to Shure. Within 10 days, they had sent out a completely new pair at no charge.
Even Apple doesn’t offer this level of personalized customer service. I’m extremely impressed, and with their 2 year warranty, I’ll definitely buy again!
This entry was posted on Tuesday, February 19th, 2008 at 8:39 pm and is tagged with shure e4c, nyc subway line, shure earphones, sound isolation, warranty replacement, musical passage, personalized customer service, advance replacement, customer rep, loose wire, amazon, dropouts, new details, coworkers, frequency response, sound quality, headphones, cousin, receipt, dozens. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.
