Broken Creative Vision:M LCD Screen

Posted in Apple, Graphics, MP3, Music, iPod by Elliott Back on August 11th, 2006.

Today I had the bad luck of getting off the subway and finding that my Vision:M screen had mysteriously imploded:

The iPod clone was wearing an invisiSHIELD cover, sitting in a leather case, and in a side pocket of my pants with nothing else in it. It wasn’t sat on, crushed, or banged to my knowledge, yet the LCD is totally kaput. I’ll be calling Creative to see if I can get an RMA for a new screen, exchange it up for a new Vision:M, or if I can just buy and install the LCD parts for myself.

Update: Buying an iPod (which I like better) was the solution…

This entry was posted on Friday, August 11th, 2006 at 12:29 am and is tagged with creative vision, new vision, leather case, bad luck, rma, invisishield, clone, subway, side pocket. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.

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magnus 2 years ago 1 point
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How did your RMA process go. I broke my Zen Vision M this Tuesday in the same way. I also had my leather case on. Hopefully I can get a replacement.

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William Francis 2 years ago 1 point
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I Encounter The Same Thing With My Friends Creative Vision M The Screen Cracked For No Reason. Shouldn't MP3 Players Be A Little More Durable.

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Dj Slash 2 years ago 1 point
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Dude..I was scared out of my mind when this same thing happend to me (just yesterday). I googled (Creative Zen Vision: M Parts) and got this post and it helped me out a great deal. I will now attempt to contact Creative about replacing the LCD as well.I was thinking they wouldn't help me out since it's damaged due to "my lack of care" Thank God I found this post! W00!...

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http://www.myspace.com/turntablejunky

Leigh Gilmore 2 years ago 1 point
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Ya ive gone though 2 of these already the first one i had had a hard drive problem the second one i had the screen " imploded" as you said.. it was in a special ipod case in my backpack and i took it out and the screen was dead. These things are great in theory but arent realiable at all.

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Patrick 2 years ago 1 point
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This just happened to me the other day. half of it cracked so i can barely see what is playing. I called and the guy said it would be $122. I didnt have time to argue it so i hung up. I plan on arguing this a little bit or at lleast finding a replacement lcd and putting it in myself.

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Oliver Gray 2 years ago 1 point
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If anyone finds out where someone can purchase a new replacement screen, please post the information here. I imagine buying the screen from its manufacturer would cost much less than the $122 that Creative is charging for the replacement.
Thanks.
Oliver

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Ch4ngo 2 years ago 1 point
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This mornig the same thing happened to me. I woke up a want put some music and saw the screen the same way as tha picture up there (i start crying) even i only use the shuffle mode i cant put videos or see the menus please if you find some place to buy the screen you become a hero for all of us because i'm in central america and i think i throw the bill so i cant do the RMA.

thanx!!
Ch4ng0
PD. Creative has bad quality screens!!!!
If you have an email where to contact directly to creative please post too!!

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http://everythingbutipod.com

madskillz18 2 years ago 1 point
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Same thing happened to me just last night. To my knowledge nothing fell on it, and it didn't drop. It just.....exploded. :( I guess if I have to shell out 122 bucks I'll have to.

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Cussy101 2 years ago 1 point
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If you do get a screen then here is how to get in to fix it! http://www.anythingbutipod.com/archives/2006/02...

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Dan 2 years ago 1 point
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My vision M also mysteriously got its screen broken! I have no idea how!:S
Trying to find some store or something where i can buy a new screen

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http://danforum.net

David 2 years ago 1 point
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Ive had my vision M for just over two weeks and my screen has popped- much like the picture above. Has anyone else managed to get theirs replaced or sucessfully changed screens. I'd rather that than buy a new one or buy an Ipod. Seems there's a fari number of us in the same boat. The only action ive taken so far is to mail the creative support address.

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Dan 2 years ago 1 point
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I've also sendt a mail to creative, to see if i could buy a screen from them.
I sendt the mail on oct. the 6th and haven't got an answer yet! :(
And i'm not buying a new one or ipod either!

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http://danforum.net

David 2 years ago 1 point
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I contacted creative (as I said in the mail above dated 10/10/06), explained the situation and they asked me how it broke and to send them a digital photo of it, then they sent me an RMA number, asked some questions about my player- serial number etc and I'm now sitting here, very pleased, with my brand new replacement. So its taken 20 days from sending my mail to creative, to me sitting here with a new one.
Next step- buy a case.

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Jarrod 2 years ago 1 point
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well, my screen broke, because of my carelessness. I was playing gym in my school and stuipedly left it in my pocket. When i was playing matt ball (it is like kick ball), i dived down to dodge the ball, and landed flat on my zen, and broke the the screen to hell and back. I was and still am very pissed off.

Oh, and p.s. i think the screen imploded (my opion) because it probably overheated or was really hot (internal), a it happens. Usually with a case covering it. But hey what do i know, i mean i just broke my screen by falling on mine, so i am not one to talk.

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dos 2 years ago 1 point
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my LCD broke last week, 1 week after I got a new one off an RMA from the hard drive dying. And I had to take it back once before for a broken button... this is all in the span of three months.

I'm done with it. Not going to throw another $120 to creative just to fix a player that will probably bust 6 months down the road.

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Kyle 2 years ago 1 point
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My screen broke this week too. It was in my pocket and while i was walking it hit against a desk. the outside cover is perfect but when i turn it on the screen inside is shattered. Seems like the outside should break before the insides break. Creative hasnt replied to me either. I couldn't even call them without having to pay $13 to talk to someone so i sent them an email. Seems like if i bought their $300 mp3 player i could at least get a phone call...

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bruce 2 years ago 1 point
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Does anyone here want to sell me there broken zen vision m email me at bruce_cheng@hotmail.com

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Richard 2 years ago 1 point
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I have been searching the web for days trying to find a place that sells replacement screens for my vision m. Has anybody had any luck? Would hate to have to pay creative and wait days and days when I could replace myself. Anyways please email and let me know if anybody knows of a place. Thanks. hcir24@msn.com

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Kevin 2 years ago 1 point
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Broken LCD screen on Zen Vision M four months old - no trauma causd his to the best of my knowledge. Creative insist that the damage falls within remiot of accidenrtal and therfore NOT covered by warranty - charged me £99 to replace unit. One month later - same thing happens to new unit even though it was in a protective case and screen protector in situ. Once again I would insist that no trauma has caused this and in my view its a fault with the unit. Sounds like its happening to more people out there - come on Creative - surely this needs reviewing.

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double d 2 years ago 1 point
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i say we file a class action lawsuit...it worked for those guys who went against apple.

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HC 2 years ago 1 point
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When i first read all those notes i thoguht "Well, HC, welcome to the club" Me and my wife felt in love with the device after a while enjoying a zen xtra which is by the way a lot better in terms of durability. This one (Zen M Vision) is too weak, particularly the lcd screen, which in my opinion too exposed to damage. My device's screen is really distorted, same as the picture above, and it was all of the sudden. Count me in for anything you plan, whereas you are going to file a claim or find a liable solution. Please count me in!

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Louis Worthington 2 years ago 1 point
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Hi, same thing happened to me, told today iwould have to buy a replacement for 90 quid, they said they didnt do repairs, well my mums a barrister (now law reporter) gonna see if theres anyway i can take this thing a step further i definatly have a case as i did everything i did to look after that thing. will keep u informed.

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Eric 2 years ago 1 point
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I had the same thing happen to me about a week ago. It was in a backpack with clothes around it and I pull it out and the screen is cracked like that. There does seem to be some kind of problem with their screens. If anyone has found someplace to but them please post it.

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john francis 2 years ago 1 point
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Hi, does anyone know where i can get a replacement screen (UK) from? I actually trod on mine, whoops, but can't get any joy from creative. Searched google and found this!!

All help appreciated

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Elliott C. Back: Technology FTW!

Broken Creative Vision:M LCD Screen

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