Elliott C. Back: Internet & Technology

Do you think they look alike at all?

According to an article in Network World magazine, young IT workers aged 18-31, the so-called Millennials, are difficult to manage and retain. Essentially, Young IT workers disillusioned, hard to hold, survey says makes the claim that Millennials want more than they’re entitled to as entry level employees:

“The issue managers are facing is with retention, not hiring. That means the work environment is not living up to the employee’s expectation,” he says. For instance, many younger workers expect to get an office immediately or be paid at a rate higher than entry level.

“Millennials are coming in with high expectations and are disillusioned about the reality of a work place. They feel they should be rewarded and start at the top, when we all know you have to work your way up. They have been raised to be rewarded often and when you get into the workforce those rules change a bit,” Harrington says

The article strikes a chord with me, as I left my job at a Fortune 25 in the financial services industry on Friday to work for a competitor. My reasons for moving were significantly different than the ones this survey hints at. Where Millennials seem to be expecting perks, promotions, and compensation, I’m more interested in learning something new, challenging myself, and developing my skill set.

I give iTunes a gold star for this little gem:

Dear Elliott,

A few weeks ago, you downloaded “What About Bob?” from The Dresden Files, Season 1. The item you received may have had some noticeable quality issues.

Please note that this is an older episode, but we wanted to make sure you had the correct file. I have placed a new copy of this item in your download queue at no charge. To begin downloading, click this link:

phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

Or, you can open iTunes and select Check for Purchases from the Store menu.

We want you to be completely satisfied with your purchase, so we’ve issued one free video credit to your account. This credit will be used as payment for the next $1.99 TV show, music video, or short film you purchase from the iTunes Store. Your free credit amount appears next to your account name once you’re signed in. If you do not see it, sign out of your iTunes account and then sign back in to refresh. The sign out and sign in functions are found under the Store menu of iTunes.

If you have any questions or concerns, please contact our customer service team by replying to this email.

Sincerely,

Kevin
iTunes Store Team
www.apple.com/support/itunes/ww/

How often does a big company go way out of its way to do something like this? Not too often, I wager.