December 28, 2005
825 Pike Street
Washington State Convention Center
Seattle, WA 98101
Re: Continued billing of closed account
Dear Managers, Gold’s Gym:
This document is being sent separately by fax, email, and mail. You may consider this your final notice before I open formal fraud proceedings against your gym.
In late July and early August, I went through a great deal of trouble to find a manager to cancel my account, first because I was incorrectly signed into your computer system as a 1-year contract when I actually was on a signed month to month contract. Producing the original contract, according to your manager Erica, finally allowed me to change my status and cancel the account, without any additional penalties or fees.
However, I am still being billed $33.67 a month, as I found out when I returned to Phoenix from school in NY and checked the stack of bank statements that were waiting for me. It never occurred to me that although I had met with a gold’s gym manager who told me my account was canceled, that I would continue to be billed.
Therefore, I demand a full refund for August, September, October, November, and the December months during which you fraudulently billed me for services I had canceled, did not ask for, and could not possibly use. This is a total of no less than $168.35, which you must refund immediately to the billing number for my account.
You will be well-advised to comply with these demands immediately and inform me in writing of your agreement to do so.
Elliott C. Bäck
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