Hertz Sucks – Charges for a Full Gas Tank
I like the way Hertz car rentals sends you a “Hertz E-Mail Statement of Charges” with a nice PDF attachment of your bill to review after you drop off their car. I flew into Phoenix AZ for the weekend, rented a car, and dropped it off at 3AM before my 5AM flight. Final charges get tallied afterwards and charged to your card. Mine unfortunately were significantly higher than I expected, due a “FUEL & SERVICE” fee of $50 (after tax) on the bill. I rented a CAMRY for three days:
RENTAL DETAILS
Rate Plan: IN: VSTATE OUT: VSTATE
Rented On: 04/01/2010 22:53 LOC# 216011
PHOENIX, AZ
Returned On: 04/04/2010 05:00 LOC# 216011
PHOENIX, AZ
Car Description: CAMRY AKF0400
Veh. No.: 7763329
CAR CLASS Charged: F MILEAGE In: 1,873
Rented: F6 Out: 1,675
Reserved: F Driven: 198
Here’s what the charged me:
RENTAL CHARGES
DAYS 3 @ 41.99 125.97
SUBTOTAL 125.97
DISCOUNT 10.00% -12.60
SUBTOTAL 113.37
FUEL & SERVICE 41.62
CONCESSION FEE RECOVERY 17.87
FF SURCHARGE 2.25
O & M RECOVERY FEE 4.99
ENERGY SURCHARGE 1.03
AIRPORT FACILITIES FEE 18.00
MOTOR VEHICLE LEASE TAX 2.50
ROAD TAX 3.97
VOUCHER VALUE -113.37
TAX 15.30% 30.46
The interesting thing is that I filled up the tank completely before dropping off the vehicle. It’s only a few miles away to the airport; the car, when I had picked it up, did not by any means have a full tank of gas (more like 4/5). So, I suspect that Hertz simply sucks, and as a routine matter adds this extra fee to every rental, whether they come back with a full tank of gas or not! Of course, if you really do bring a car in noticeably dry, they will charge you a hefty fee + fill it for you at ~$10 a gallon.
I suspect this is standard practice from reading other accounts online:
I called to ask why, and she said “because you didn’t return the car with a full tank, we charged you an extra $77 in gas fees.” I asked her if she would like me to prove from my bank statement that I was at a gas station filling the car up at 11:20 PM and I dropped the car off at 11:30 PM with a completely full tank. Sarah said that wasn’t necessary, and she would take the extra gas charges off our bill. A few of my co-workers confirmed this morning that they too had the EXACT same gas experience with Hertz in the past.
I called Hertz as soon as I saw the bill and they said they were going to credit me the gas+tax. I see from Mint that the money has come back onto my card, a $49.33 credit from “HERTZ RENT-A-CAR.” Still, I think Hertz sucks big-time. If I can avoid them in the future, I definitely will.
| This entry was posted on Saturday, April 17th, 2010 at 9:58 pm and is tagged with hertz car rentals, energy surcharge, lease tax, full tank, fuel service, car description, hefty fee, routine matter, pdf attachment, rental details, gas tank, rental charges, vehicle lease, car class, phoenix az, extra fee, e mail, camry, 3am, concession. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback. |
2 Responses to “Hertz Sucks – Charges for a Full Gas Tank”
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AVOID HERTZ THEY ARE THIEVES!!!! I rented a hertz car on a trip to uk, before dropping off the car at Bristol Airport, I filled the tank with over $70 of gas. when I got back to US I saw they charged me $71.03 – I called them and asked why? They told me I had not return the car with a full tank of gas!!!! Unbelievable. I have mailed them the receipts, but so far have still not received my refund. they are crooks. avoid them at all costs.
I was charged about $150 for not returning car with full tank!!! When I got car it was full only 3/4 of the tank, and I returned car with the same amount of fuel… I tried to send them statement from the bank about last fuel purchase, but they did not accept it as an evidence… Hertz SUCKz…