I give iTunes a gold star for this little gem:

Dear Elliott,

A few weeks ago, you downloaded “What About Bob?” from The Dresden Files, Season 1. The item you received may have had some noticeable quality issues.

Please note that this is an older episode, but we wanted to make sure you had the correct file. I have placed a new copy of this item in your download queue at no charge. To begin downloading, click this link:

phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

Or, you can open iTunes and select Check for Purchases from the Store menu.

We want you to be completely satisfied with your purchase, so we’ve issued one free video credit to your account. This credit will be used as payment for the next $1.99 TV show, music video, or short film you purchase from the iTunes Store. Your free credit amount appears next to your account name once you’re signed in. If you do not see it, sign out of your iTunes account and then sign back in to refresh. The sign out and sign in functions are found under the Store menu of iTunes.

If you have any questions or concerns, please contact our customer service team by replying to this email.

Sincerely,

Kevin
iTunes Store Team
www.apple.com/support/itunes/ww/

How often does a big company go way out of its way to do something like this? Not too often, I wager.

7 Responses to “iTunes Consumer Friendly”

1. GioSico says:

   6/13/2007 at 7:41 am

   This is definitely a fake!!! … check it on Snopes

   Reply
2. Elliott Back says:

   6/13/2007 at 8:50 pm

   No, because I then signed on to iTunes and downloaded the higher quality one.

   Reply
3. Carmelo Lisciotto says:

   6/14/2007 at 11:09 am

   So did I…

   Carmelo Lisciotto

   Reply
4. John Smith says:

   6/14/2007 at 11:26 pm

   Can someone help me I need wireless data collection tool for my Blackberry and Motorola that will let me do custom forms. Forms need to support drop down menus, GPS, check boxes, bar coding, and capture photos. Can someone help me please?

   Reply
5. Douglas MacDonald says:

   6/15/2007 at 9:38 am

   What fantastic customer service! Talk about going above and beyond while advancing the latest technology. I thought you might be interested in a case of the exact opposite where a Real Estate MLS system actually defends data corruption and is removing critical home buying information from their public sites:

   Home buyers in some Bay Area counties may be surprised to find out local Board of Realtors and Multiple Listing Services using Paragon software are actually removing data from the public portion of the MLS that helps borrowers purchase homes. The Contra Costa and Alameda Multiple Listing Service announced on its members website on June 13th that they were removing the “days on market field” from the public MLS system. So, the next time you type a home search into your favorite on-line property search engine for those MLS areas using Paragon you will no longer know how long a property has been on the market!

   Read the whole story www.VallejoBeniciaRealEstate.com

   Reply
6. adam says:

   7/11/2007 at 6:20 am

   yep, itunes store customer service is pretty cool. they’ve replaced videos for me with the very same email. not fake.

   Reply
7. David Webb says:

   1/6/2009 at 5:32 pm

   They did do this for me a couple of times!
   I think it is really nice that they do that!

   Reply