Qwest DSL Problems
The Qwest DSL where I’m staying in Arizona has been dead for the past two days. They just fixed it, but it was a long painful process, which all started when our DSL modem started looking like this:
The green DSL light just blinked, on and off, on and off. “Oh no!” I thought, “the modem can’t connection to the Qwest office over the line.” So, we called a technician, who determined that our DSL port was dead, and gave us a new wire. After that, we got a DSL connection, and our second problem set in.
According to the technician, Qwest had performed some kind of software update over the weekend that negated our ability to authenticate and get an IP lease. So, we had to wait until a center of theirs in Denver fixed the issue, and now we have internet access at home again. Still, it makes me wonder if this guy lives nearby…
| This entry was posted on Tuesday, July 18th, 2006 at 6:49 pm and is tagged with qwest dsl, ip lease, dsl port, dsl modem, dsl connection, qwest, software update, internet access. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback. |
44 Responses to “Qwest DSL Problems”
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This month I have had DSL for one week if that much. After 20 calls to Qwest Tech service in the Philipines I have been told from outrages to failing to connect to ISP which they agreed to be Qwest fault. Nothing has been done. This **** has been going for a month. I just got the bill from Qwest and they are charging me the full month DSL amount. I don’t think I have to pay it, and I will not. I mean I am upset, my neighbors are upset. I am so angry I am not sure I can wait the 30th of this month for Comcast to come in and switch my landline and DSL. Qwest will out of my house, my son house come 1st July. Of course I will not recommend Qwest to anyone who ask. I really think Qwest needs to hire personnel who knows how to fix the problems. I will try Comcast for three months and if it doesn’t work I will go with the Satellite. GO BYE QWEST!
Qwest DSL is SLLLllllllooooowwwwww…
as in SLLLowWWwwwerrr than Snail Mail…
do NOT waste yor money on their crappy slow DSL junk or you will be SORRY, as in sorry-*** CHump Sucker scammed pissed-off Sorry…
BTW, We all call it SEAHAWKS Stadium because WE paid for it, not those tele-PHonies!
Qwest SUCKS, period…
I’ve had Qwest 1.5 DSL service for about 2 years. Most of that time, it behaved adequately.
About 2 weeks ago, things went south in a hurry. Between rebooting the modem and computer innumerable times, both gave up the ghost. Bought a new PC and Qwest modem – thought that would do the trick – wrong!
Constant dropped connections or ridiculous connect speeds followed numerous calls to QWEST.
Finally a Qwest lineman came out and ran 500 feet of wire to a different feeder line. Blazing speed –for about an hour. The last 2 weeks have been non-stop frustration. Their sending a guy out tomorrow morning (Christmas Day) to look things over. That will be interesting.
If you have an option, DON’T USE QWEST.
Parker, Colorado. Had Q DSL for a couple of years with no problem. Suddenly, starting about a week ago we have outages 5 – 6 times a day. Goes away by power-cycling the local modem, but all diagnostics show the local modem is okay. I noticed a Qwest truck parked across from the DSLAM box a couple of days ago, so I think they know there is a problem. Calling them does no good of course – “no we know of no problem”. I hate them, but I hate the politicians that allow the DSL service to stay unregulated even more.
It’s nice to see a current comment from the Denver area. My DSL quit working on Dec. 8 during the last cold snap (not that it’s warmed up much since then, mind you). I spent two hours on the phone with a Qwest technician (I’m guessing somewhere in India from the accent). He was very nice, but blamed it on the ISP, which is 4DV. My ISP has been working like crazy trying to help, giving me alternate DNS ips and such, and testing shows intermittent packet drops and throughput. Two days ago the internet connection icon in my tray was going wild – saying it was on, then off, then on, etc. My browsers connected back again ONCE for a few seconds when the problem initially started, then nothing again until now. I’m sure it’s Qwest’s fault. Our work office lost internet for two days last week, and it was determined to be Qwest’s issue – they use cheap, inadequate wiring to save money, while we suffer.
We may be moving out of the area soon, so I don’t want to switch to another provider, but I’ve never experienced this kind of frustration. Oh, and I WAS able to connect my computer using my blackberry as a tether, and everything works just fine, so I know it’s not my computer. And every computer in the house can see each other, so I know it’s not my modem (which I switched out early in my attempts to fix this issue). I’m sure we don’t have any fiber optics or other options, since we live in a suburb that didn’t even get DSL speeds until about 2003. I’d be willing to bet large sums of money that the router that serves my neighborhood hasn’t been updated since they put it in. Call Qwest, and they’ll tell you it can’t be their fault because they’re not getting calls from other customers. I wonder if they even have any left out here!?! Everyone else is probably using the cable company.
I live in Seattle and have been having exactly the same problems with my ATT DSL line. There are a ton of web complaints against ATT. I was thinking of transferring over to Qwest, but not after reading these posts. Maybe the system is just becoming overloaded?
UPDATE: I had enough. Spent two hours on the phone with QWEST at 3am…so you might imagine who was “assisting” me on the other end of the line. Helpful, somewhat. I wonder what “tests” she was doing, considering she didn’t have access to my machine at the time. She had me changing filters, plugging modem in to other jacks, all fruitless. Problem still happening. After two hours, she told me she’d schedule a tech to come out Monday morning (I called early Saturday morning). I was told tech would arrive between 9am to 1pm on Monday. I hung around all day. No phone call. No tech came to the house…ever. I also didn’t receive the “customer satisfaction” survey in my email that I was told was on the way. I was sooo looking forward to filling that thing out too. Oh, by the way…I FIXED the problem myself…and you won’t believe this. Well, maybe you will. When you purchase a new modem directly from QWEST, you’d think all the cables and connections would be new and high quality, right? Wrong. The problem I was having was a faulty telephone cable/wire that went from the phone jack in the wall to the back of the modem. I found an old crappy one in my junk drawer, and plugged it in – problem disappeared. I swear to you every word of this is true. It’s been 3 weeks and still no tech, no email, no follow-up, and most irritating…no change in my QWEST bill.
wow… it is like am reading the same thing that is happening to me… i was not able to get qwest dsl to work so i have been connecting thru the Telephone interface box outside that means my stuff and phone are in the damn hot garage here in Arizona Mesa.
when u call some foreign sounding guy takes u thru the same procedure each and every time.
the DSL works sometimes when i plug out the etherent
damn i wanna sue coz if they cant offer the service why th fk did they get me to give up cox.which by the way has blazin internet but are also effing thieves..!
i guess it is a toss up… for 45 bucks for interent and phone package with 15mbs even though it sucks i guess it is ok..!
I’m in SLC and we have had constant problems with qwest dsl. After we call their so called “tech” it will improve for a week or so. It is clearly a problem with their lines and equipment but they will never admit it.
We had Qwest for a year and never had any problems. We moved two months ago and took our 1 year-old modem/router with us. Ever since we moved we get the blinking DSL light at least once a day, many days we get it two or three times. The internet is down for 30 minutes to an hour each time.
I’ve called tech support twice and both times they have told me that they are getting error codes. Once tried to access my computer remotely, but that didn’t work. Finally they are sending a tech to look at the line, but said that if the tech determines that it is a modem problem, we’re out of luck and have to buy a new modem.
I also have horrible latency problems with Qwest’s DSL. If you like to play games on XBOX Live, Qwest will not work for you. I wish I could go back to Comcast! Only ten more months!
Same problem for me in Denver. Intermittent connection problems. So they sent me a another modem. Called back to complain after that didn’t solve the problem and they determined my bedroom phone jack was bad but my living room jack was good…use that one. The problem returned so I called to cancel my service. They told me there would be a $200 early termination fee because the problem was determined by their techs to be my internal house wiring….nothing on their end. Comcast has a free install kit and 19.95 for 6 months. At 4 times the speed. That saves me $120 so it costs me $80 to be rid of these incompetent scumbags who have no guilt about ripping off their customers.
I’ve been having the exact same issue described above. In fact, the video posted above shows exactly what my modem does! My call to “support” was futile. They want to say it is a virus or worm on my pc. Well, their “anti-virus” software says not…all scans normal. Why does it happen all of a sudden? It’ll just start disconnecting then as quick as it starts, it’ll stop. I’ve had it go two, three, or four hours of steady disconnect and reconnects, then it’ll stay connected and there will be no problems at all. This all just started suddenly, and hasn’t been a problem until the last month or two. I can’t take it anymore. Customer service in just about every segment of our society has declined so badly over the years! We just keep on taking it though, don’t we. Sighhhh…
I totally agree with the comments…I haven’t been happy with my modem for the last year and I had it since the beginning of 2007. I keep getting that flashing light or the internet light just stops. I have a neighbor that is down the street from us and she has Qwest’s DSL and their service hasn’t been working for a week and 1/2. I was wondering if anybody had any trouble with their service and I happened to come across this site. Mine seems to stop for no reason anytime of the day or night, sometimes it has to do with the storms that come though or when it gets a little windy. I am also from Utah and seems that we have quite a few of us on here complaining about the service.
I've only had two problems in the 8+ years I've had Qwest. One was the line from the box and the other was the modem dead after 4 years. I live in nebraska and only a6 blocks from thier hub station. I'm still on the 1.5 package and my connection is just as quick as the local cable companies connections
I tired to get qwest DSL in Tucson AZ. First just a cd arrived so I called technical support who question “are you sure you dont have a modem”. I tried to just cancel, and CS said free modem overnight and six months of service. One week later I called again and CS said he saw no signs of what the previous rep said (basically lied). I got a modem one week after that, and had a flashing DSL light. technical support had me jump through hoops and still no fix. I canceled. Luckily I keep my cable the whole time. DONT WASTE YOUR TIME
Wow! People who share my utter disgust with Qwest DSL service. Same problems here, so I won’t bother you with the details. I’m switching to another provider, because it’s the only solution I can think of. But I wish some attorney would take up the cause,