Qwest DSL Problems
The Qwest DSL where I’m staying in Arizona has been dead for the past two days. They just fixed it, but it was a long painful process, which all started when our DSL modem started looking like this:
The green DSL light just blinked, on and off, on and off. “Oh no!” I thought, “the modem can’t connection to the Qwest office over the line.” So, we called a technician, who determined that our DSL port was dead, and gave us a new wire. After that, we got a DSL connection, and our second problem set in.
According to the technician, Qwest had performed some kind of software update over the weekend that negated our ability to authenticate and get an IP lease. So, we had to wait until a center of theirs in Denver fixed the issue, and now we have internet access at home again. Still, it makes me wonder if this guy lives nearby…
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39 Responses to “Qwest DSL Problems”
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I saw the trackback and wondered if you lived near me as well. Unfortunately, I am in Iowa, otherwise I would have invited you over for some ice cream to beat the heat. It’s not Arizona hot, it’s a humid hot!
Can anyone tell me why Qwest/msn broadband continues to experience outages at the rate of several EACH DAY? Their technician, who is in the Phillipines, tells me that he has never before heard of such a thing but the internet (Google search) is filled to bursting with such complaints.
For nearly two years, we have had NOTHING but problems with Qwest DSL. They claim that you can talk on the phone and use your internet at the same time: LIES!!! We have had so many techs out here it isn’t funny. Every time someone calls, we lose the internet, if we call out, we lose the internet. We’ve had better dial up service. Once, about a year ago a tech somehow managed to make it so that we can’t hook up our phone inside the house so the genious, NOT, hooked up our modem straight to the green box outside our house and routed our phone through that. Nothing is hooked up inside our house except the power cords. Now when we call and complain, the phone reps are in disbelief and shock that one of their genious techs would do such a thing. We’re going back to Comcast and I can’t wait!
I have qwest 3-5MB/s DSL and am having a similar problem.
every once in a while the modem will either block all HTTP (Port 80) Traffic or drop dead altogether.
Calling them is a Waste of time, I did once and spoke to "Someone" who "Claimed" to be a Technician (I am a Technician), and they had no clue what I was describing when I used any even slightly technical language, It was like talking to a 5 year old.
The problem is most likely the Modem’s as mine I can get to work again by unplugging the power for up to 2 hours then plugging it back in. but the effects don’t last, sometimes the problem returns several times in a day.
I have yet to try a different Modem, but Plan to soon.
Either way I may still drop Qwest.
I have exactly the same problems in Utah, that is I lose the internet several times during the day. Usually the problem is resolved by calling qwest and then hanging up before I get a tech, but after I have confirmed where I am calling from on their automatic initial response. Don’t ask me why but this seems to work.
Going back to comcast is perhaps a solution in the short term but I have not had the greatest experience with them either. I am have become very sceptical about a number of these large anonymous corporations over time.
It seems that sometimes just making (or receiving) a call while your DSL connection is “suffering” or “dead”, helps to bring it back to life. Not always the case, but helps.
Somedays, I lose my connection every couple of minutes. FUN!!! What a waste of money.
I have had Qwest DSL for 2 months and have been on the phone with their "Techs" in southeast Asia a number of times. These people do not know a thing about the product. They read off a computer screen and try and solve your problems, NEVER any help. I wouln’t purchase anything from this company again.
I have forced them to run a "home run jack" at their expense due to all of the static on the phone line. Now it clicks periodically like you are losing the call throughout your entire conversation. People keep asking "are you there?"…..
I have a wireless network in my home and my printer has not printed since I switched from Comcast. I have spent hours and hours on the phone and all they can say is for me to pay another $9.99/month INTRODUCTORY rate for their home networking which will enable me to print.
The only thing these monkeys can get right is sending me the bill.
What a mistake to switch from Comcast. If you are even thinking about getting Qwest DSL, DON’T. They are a disaster.
Qwest DSL SUCKS…I lose connection about 3 times a day. I’ve told them to send me a new modem and if it doesn’t work I’m switching to comcast…..
Weird, I live in Chandler and have been running Qwest 3 mb dsl on my office/fax/phone line for 8 years without one problem (other than an actiontec modem dumping after 4 years)…… Zippo problems!! And I’m a tech too and NOT a Qwest Shill. However their tech support is useless!!! Well, that’s UNDERstating it!!
For those who don’t like talking to the Phillipines when calling to report a problem, complain, as the idiot’s running the company will show how great the outsourcing of job’s is for the bottom line-meaning their pocket book-not the companies. I work for Qwest and know about dsl and the moron’s who you call for assistance I do not even want to talk to. COMPLAIN, COMPLAIN, COMPLAIN
If it worked, we wouldn’t need to try to speak w/ jerks. My advice is, NEVER get it in the first place.
We have qwest & we are trying to decide on using wireless (through microwaves or satellite) internet as alternative. Our DSL cannot even stay up for 5 minutes at a time most days. It is driving me CRAZY. Right now the only reason we haven’t already switched is the $300 install for wireless, or we would already be gone. Using lingo.com for home phone, MUCH MUCH cheaper than Qwest.
From day 1, we have had problems with the Motorola Gateway box which Qwest uses resetting due, according to Qwest, to the model of Net Gear router we are using in our home network. Other brand newer routers also are known to be incompatible with the Motorola box. Qwest says Motorola has been made aware of the problem but Qwest does not know when (if) a fix is forthcoming. The “techies” at Qwest can not give me the make/model of a router they say will work. They just say the lower end Net Gear routers are ok. I guess I’m just supposed to start buying routers till I find on that makes the Qwest gateway box happy. NO HELP, NO SATISFACTION from Qwest!!!!!!!! I’m getting ready to check out the other games in town.
Man! I feel really bad! The only service that I can have in the 85308 area is Qwest. Believe me, I tried finding other ISPs but they hold the area to themsleves.
I do know, as I work @ Qwest. In my opinion the call metric’s have not changed but the way Qwest corporate now routes the calls DID! Previous months calls (before July)consisted mostly of bill questions, customers with changes to current service, new connects, transfers in service, downgrades in service ect. Now, most calls are re-routes from the repair Q, disconnects, escalations (very unhappy customers), with little to NO (as we call them) money calls! This will impact customers in this way! The money calls are routed to other call centers that have new reps (the ones just hired @ $8.50 hr)(yes that’s correct)who are unable to service the customer needs because of lack of experience. Will jamb on additional services without the customers knowledge(which is illegal)but must sell something per HOUR! to keep their jobs! Then they transfer the call to us, to fix whatever the customer really wanted. As they must get on to the next call to strip the money off that customer & go on to the next! The word from the top is that call center has as many new people coming in as going out. They are firing as fast as hiring.
The result is this. Qwest looks good to a possible new prospective corporate buyer with revenues going up. (in crammed sales) Is writing up people in the call center where there is no money calls to fire them in an effort to eliminate higher paid employee’s, vacate that call center to then move the calls to the Philippines (where the broadband calls & some of the credit management calls now go). Covers its tail with the Feds & trade commission. “We’re firing anyone cramming” But keeps any extra revenue. So two groups here suffer. Of course the customer paying the bills, and the experienced honest call center employee loosing their job.
And don’t you just LOVE talking to those foreign people you can’t understand? And now that credit management is overseas, what about YOUR social security number in the trusted hands of foreigners? Are you OK with that? Of course all this is just my opinion.
Hey Im also from Utah and im really tired of waiting for the damn thing to turn on and when it does it doesnt even run the equivulent to dial up its a piece. Just got it a couple of days ago… been trying to call them but the stupid machine puts me on hold and no one ever anwsers. hmmmmmmm…. I wouldnt trust comcast if I was you guys either I seem to remember having alot of problems with them to…. depending on the area… but the dsl for qwest is really pissing me off hmm.. .maybe a law suit should be in order…?
I’m all for the lawsuit. Qwest DSL is a scam and the techs are absolutely no help. 2 wire modem, not using the wireless. It works and then just quits, sometimes using the telephone will get it connected, most of the times it does not. And that damn DSL light just keeps flashing and flashing. They need to get sued, I want my money back for all the wasted internet time. They are so full BS!
I’ve had Qwest 2wire modem since 10/11/07. It died last night. Nothing. NO lights, No power. Unplugged it and starting plugging it into other electrical outlets around the house. Nothing. Zilch.. But of course they are closed on the weekends.
wierd. bummer too. i wish i would have done more research when my mom decided to subscribe to qwest broadband. she’s had their telephone service for a long time and she’s never had any problems. i’m having the same problem that all of you are having. apparently, it’s useless to call customer service, so i probably will bag that idea. thanks for the warning, although it’s a little too late now.
by the way, my dad has comcast and he hasn’t had any problems with it, other than the fact that his computer is slightly out-dated which slows things down a bit. i definitely recommend comcast over qwest, though.
The qwest DSL at my home works intermitently throughout the day, but fine in the middle of the night. I beleive the trunk is overloaded and the DSL can’t keep connected due to traffic. Whatever the cause, the call in service does not allow for such a conversation. Scripted call sheets are for the simple problems. Anything beyond that and you are left out. I think qwest is in over their heads with data. My girlfriend uses cox cables system here in AZ and it has 4 times the download speed.
I work for Qwest, but in another office. Sorry to hear you have had so many problems. I’ve had DSL for almost a year and zero problems. Had a connect problem 3 times but I just took out the power cord for 15 seconds and back to perfect.
Qwest as a company though is ridiculous. At my managers request they put me out on STD, then now trying to deny it so they can fire me. Isn’t that just great. Reason is they recently negotiated contracts with our spineless union. They are now hiring people at less wages and replacing those under the old contract(myself included) Why pay me $5 more is there whole thing. New people start at $8.25, I’d rather work at MCD’s for that. Especially the garbage I have to hear all day. They don’t care about the customer and they downright hate their employees. Once all these medical issues are past me, I’m getting a county job. And no I was not a slack *** worker, I was 10 seconds lower then company standards on time(yes our job depends on how fast we can get you off the phone) Was in top 3 in EVERY measurable catagory for the company. But again why pay me $5 more then some schmuck off the street that I was forced to train. They closed 4 offices on us this year alone. So while our department is making record profit, the employee is getting screwed. Only reason my office is still open is because mine is one of the 4 with a spineless, worthless union.
If I find out monday that I am indeed fired, all my service will be immediatly terminated and I’m slapping a huge lawsuit against this company. I still will be pulling services regardless. These crooks that run it don’t give a ****. I get charged more with my employee “discount” then other customers I just found out. What a great company, eh?
T think a class action lawsuit is in order. Lets get it started.
Bill
I’ve been having terrible problems with Qwest DSL service the past week. The DSL will work OK for an hour, at one time 3 hours, but then will drop continuously for a half-hour or longer, rendering the service unusable.
Then we’ve had issues for years with Qwest being non-functional during rain storms or dropping on incoming phone calls. It doesn’t rain that often where I am, I can deal with that and the incoming phone call issue.
Between the time I first started writing this post and the time I was actually able to post it, Qwest DSL dropped again!!!
I’m in Iowa and we have had continuous DSL outages for the past several weeks. The trouble started after the flood in Cedar Rapids (NOT my location, but the Qwest isp location). Our connection was out for days following the flood, and then our connection was switched to a location in Colorado. Since then, Qwest has been giving us outages several times a day. Last night our service was down for 11 hours.
We spoke with the “technicians” (in whatever foreign land Qwest outsources their jobs to) numerous times, and none of them could help. They kept insisting it was a problem with our modem, computer, phone line, anything but a Qwest problem. AND THEY CLEARLY READ FROM A SCRIPT. These people have no knowledge in their area of “expertise.” If someone tells me to reset the modem one more time, I’ll probably throw it through the window!
Well… we noticed something interesting, too. As soon as we call and tell them the phone number, the DSL goes back on within less than a minute. I believe Qwest is having trouble with their service load because of the added strain on their system originating from the Cedar Rapids facilities being out of commission. It’s like a rolling blackout; they deny service temporarily and hope no one will notice.
I live in Washington State and that happens to me about every 5-10 minutes. It lasts about 10-20 seconds. Its really annoying trying to watch a Youtube video or I am downloading a torrent. Some days it never happens and I am a happy camper. Most days it happens and I have to beg my parents to get a new internet, but my stupid mom had a two-year agreement. In 1 year it will be up. I really want to know how I can fix this problem. Someone told me to hook up my DSL to my LAN box outside my house but I need a special screw driver to open up the box. I am thinking about getting a different modem to see if that helps. I am desperate to find out how I can fix this. Please someone help. Right as I am typing this my internet just shut off.
I live in Covington Washington and this just started for me about a week ago. Both times I called the tech/dufus had me unplug phones. One even sent me a filter how stupid is that? Worked flawlessly for me for a few years and now all of a sudden I’m supposed to humor some baboon and unplug phones which I know won’t work.I really enjoyed when the little primate asked if I wanted to buy linebacker. How about I sell them neckbreaker coverage. That’s were they pay me not to get ticked and snap the techs neck when he determines it’s really switch problem.
I’ve moved the modem everywhere. Checked all the connections inside and out. There’s nothing wrong with my wiring. I’m a fraid to buy another modem and get stabbed in the back. Same issue. Its intermittent but today it started this morning and lasted all day. For some reason after I called and they do a test I can connect. Except for today. What is particularly enjoyable is the way all of a sudden after three years my phone that never had a filter in the garage is supposed to be the problem. And the fact that the phone I’m using is connected to the modem ought to indicate I have a good wire connection.
Good luck with the class action. I work in a lawfirm and if you aint got lots of money as a retainer or real good documentation they will sympthize and then boot you out on the street and these companies know it.
I didnt realize so many people have the same problem I do. No internet 8pm -midnite, everynite. I keep calling the tech service, but they don’t show up. qwest sucks. all for class action suit.
Ditto here, we have decent service untill 8 PM then like clockwork no service. Tech support goes through the same stupid hour long unplug this and unplug that, is there a filter on the line, then make a ticket for the service tech who switches trunk lines, all for nothing. Still no internet after 8PM. Cancelation fee? I think class action lawsuit would be better!
Wow! People who share my utter disgust with Qwest DSL service. Same problems here, so I won’t bother you with the details. I’m switching to another provider, because it’s the only solution I can think of. But I wish some attorney would take up the cause,
I tired to get qwest DSL in Tucson AZ. First just a cd arrived so I called technical support who question “are you sure you dont have a modem”. I tried to just cancel, and CS said free modem overnight and six months of service. One week later I called again and CS said he saw no signs of what the previous rep said (basically lied). I got a modem one week after that, and had a flashing DSL light. technical support had me jump through hoops and still no fix. I canceled. Luckily I keep my cable the whole time. DONT WASTE YOUR TIME
I've only had two problems in the 8+ years I've had Qwest. One was the line from the box and the other was the modem dead after 4 years. I live in nebraska and only a6 blocks from thier hub station. I'm still on the 1.5 package and my connection is just as quick as the local cable companies connections
I totally agree with the comments…I haven’t been happy with my modem for the last year and I had it since the beginning of 2007. I keep getting that flashing light or the internet light just stops. I have a neighbor that is down the street from us and she has Qwest’s DSL and their service hasn’t been working for a week and 1/2. I was wondering if anybody had any trouble with their service and I happened to come across this site. Mine seems to stop for no reason anytime of the day or night, sometimes it has to do with the storms that come though or when it gets a little windy. I am also from Utah and seems that we have quite a few of us on here complaining about the service.
I’ve been having the exact same issue described above. In fact, the video posted above shows exactly what my modem does! My call to “support” was futile. They want to say it is a virus or worm on my pc. Well, their “anti-virus” software says not…all scans normal. Why does it happen all of a sudden? It’ll just start disconnecting then as quick as it starts, it’ll stop. I’ve had it go two, three, or four hours of steady disconnect and reconnects, then it’ll stay connected and there will be no problems at all. This all just started suddenly, and hasn’t been a problem until the last month or two. I can’t take it anymore. Customer service in just about every segment of our society has declined so badly over the years! We just keep on taking it though, don’t we. Sighhhh…
Same problem for me in Denver. Intermittent connection problems. So they sent me a another modem. Called back to complain after that didn’t solve the problem and they determined my bedroom phone jack was bad but my living room jack was good…use that one. The problem returned so I called to cancel my service. They told me there would be a $200 early termination fee because the problem was determined by their techs to be my internal house wiring….nothing on their end. Comcast has a free install kit and 19.95 for 6 months. At 4 times the speed. That saves me $120 so it costs me $80 to be rid of these incompetent scumbags who have no guilt about ripping off their customers.
I’m in SLC and we have had constant problems with qwest dsl. After we call their so called “tech” it will improve for a week or so. It is clearly a problem with their lines and equipment but they will never admit it.
We had Qwest for a year and never had any problems. We moved two months ago and took our 1 year-old modem/router with us. Ever since we moved we get the blinking DSL light at least once a day, many days we get it two or three times. The internet is down for 30 minutes to an hour each time.
I’ve called tech support twice and both times they have told me that they are getting error codes. Once tried to access my computer remotely, but that didn’t work. Finally they are sending a tech to look at the line, but said that if the tech determines that it is a modem problem, we’re out of luck and have to buy a new modem.
I also have horrible latency problems with Qwest’s DSL. If you like to play games on XBOX Live, Qwest will not work for you. I wish I could go back to Comcast! Only ten more months!
wow… it is like am reading the same thing that is happening to me… i was not able to get qwest dsl to work so i have been connecting thru the Telephone interface box outside that means my stuff and phone are in the damn hot garage here in Arizona Mesa.
when u call some foreign sounding guy takes u thru the same procedure each and every time.
the DSL works sometimes when i plug out the etherent
damn i wanna sue coz if they cant offer the service why th fk did they get me to give up cox.which by the way has blazin internet but are also effing thieves..!
i guess it is a toss up… for 45 bucks for interent and phone package with 15mbs even though it sucks i guess it is ok..!
UPDATE: I had enough. Spent two hours on the phone with QWEST at 3am…so you might imagine who was “assisting” me on the other end of the line. Helpful, somewhat. I wonder what “tests” she was doing, considering she didn’t have access to my machine at the time. She had me changing filters, plugging modem in to other jacks, all fruitless. Problem still happening. After two hours, she told me she’d schedule a tech to come out Monday morning (I called early Saturday morning). I was told tech would arrive between 9am to 1pm on Monday. I hung around all day. No phone call. No tech came to the house…ever. I also didn’t receive the “customer satisfaction” survey in my email that I was told was on the way. I was sooo looking forward to filling that thing out too. Oh, by the way…I FIXED the problem myself…and you won’t believe this. Well, maybe you will. When you purchase a new modem directly from QWEST, you’d think all the cables and connections would be new and high quality, right? Wrong. The problem I was having was a faulty telephone cable/wire that went from the phone jack in the wall to the back of the modem. I found an old crappy one in my junk drawer, and plugged it in – problem disappeared. I swear to you every word of this is true. It’s been 3 weeks and still no tech, no email, no follow-up, and most irritating…no change in my QWEST bill.
I live in Seattle and have been having exactly the same problems with my ATT DSL line. There are a ton of web complaints against ATT. I was thinking of transferring over to Qwest, but not after reading these posts. Maybe the system is just becoming overloaded?