Comments on: Qwest DSL Problems http://elliottback.com/wp/qwest-dsl-problems/ Internet & Technology Sun, 22 Nov 2009 02:40:56 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Catspaw http://elliottback.com/wp/qwest-dsl-problems/#comment-2188985 Catspaw Fri, 18 Sep 2009 21:14:37 +0000 http://elliottback.com/wp/archives/2006/07/18/qwest-dsl-problems/#comment-2188985 I live in Seattle and have been having exactly the same problems with my ATT DSL line. There are a ton of web complaints against ATT. I was thinking of transferring over to Qwest, but not after reading these posts. Maybe the system is just becoming overloaded? I live in Seattle and have been having exactly the same problems with my ATT DSL line. There are a ton of web complaints against ATT. I was thinking of transferring over to Qwest, but not after reading these posts. Maybe the system is just becoming overloaded?

]]> By: Kevin in UT http://elliottback.com/wp/qwest-dsl-problems/#comment-2188879 Kevin in UT Thu, 10 Sep 2009 16:57:56 +0000 http://elliottback.com/wp/archives/2006/07/18/qwest-dsl-problems/#comment-2188879 We had Qwest for a year and never had any problems. We moved two months ago and took our 1 year-old modem/router with us. Ever since we moved we get the blinking DSL light at least once a day, many days we get it two or three times. The internet is down for 30 minutes to an hour each time. I've called tech support twice and both times they have told me that they are getting error codes. Once tried to access my computer remotely, but that didn't work. Finally they are sending a tech to look at the line, but said that if the tech determines that it is a modem problem, we're out of luck and have to buy a new modem. I also have horrible latency problems with Qwest's DSL. If you like to play games on XBOX Live, Qwest will not work for you. I wish I could go back to Comcast! Only ten more months! We had Qwest for a year and never had any problems. We moved two months ago and took our 1 year-old modem/router with us. Ever since we moved we get the blinking DSL light at least once a day, many days we get it two or three times. The internet is down for 30 minutes to an hour each time.

I’ve called tech support twice and both times they have told me that they are getting error codes. Once tried to access my computer remotely, but that didn’t work. Finally they are sending a tech to look at the line, but said that if the tech determines that it is a modem problem, we’re out of luck and have to buy a new modem.

I also have horrible latency problems with Qwest’s DSL. If you like to play games on XBOX Live, Qwest will not work for you. I wish I could go back to Comcast! Only ten more months!

]]> By: robert http://elliottback.com/wp/qwest-dsl-problems/#comment-2188372 robert Wed, 19 Aug 2009 03:44:54 +0000 http://elliottback.com/wp/archives/2006/07/18/qwest-dsl-problems/#comment-2188372 It seems that sometimes just making (or receiving) a call while your DSL connection is "suffering" or "dead", helps to bring it back to life. Not always the case, but helps. Somedays, I lose my connection every couple of minutes. FUN!!! What a waste of money. It seems that sometimes just making (or receiving) a call while your DSL connection is “suffering” or “dead”, helps to bring it back to life. Not always the case, but helps.
Somedays, I lose my connection every couple of minutes. FUN!!! What a waste of money.

]]> By: Bobby http://elliottback.com/wp/qwest-dsl-problems/#comment-2188239 Bobby Thu, 06 Aug 2009 22:38:03 +0000 http://elliottback.com/wp/archives/2006/07/18/qwest-dsl-problems/#comment-2188239 UPDATE: I had enough. Spent two hours on the phone with QWEST at 3am...so you might imagine who was "assisting" me on the other end of the line. Helpful, somewhat. I wonder what "tests" she was doing, considering she didn't have access to my machine at the time. She had me changing filters, plugging modem in to other jacks, all fruitless. Problem still happening. After two hours, she told me she'd schedule a tech to come out Monday morning (I called early Saturday morning). I was told tech would arrive between 9am to 1pm on Monday. I hung around all day. No phone call. No tech came to the house...ever. I also didn't receive the "customer satisfaction" survey in my email that I was told was on the way. I was sooo looking forward to filling that thing out too. Oh, by the way...I FIXED the problem myself...and you won't believe this. Well, maybe you will. When you purchase a new modem directly from QWEST, you'd think all the cables and connections would be new and high quality, right? Wrong. The problem I was having was a faulty telephone cable/wire that went from the phone jack in the wall to the back of the modem. I found an old crappy one in my junk drawer, and plugged it in - problem disappeared. I swear to you every word of this is true. It's been 3 weeks and still no tech, no email, no follow-up, and most irritating...no change in my QWEST bill. UPDATE: I had enough. Spent two hours on the phone with QWEST at 3am…so you might imagine who was “assisting” me on the other end of the line. Helpful, somewhat. I wonder what “tests” she was doing, considering she didn’t have access to my machine at the time. She had me changing filters, plugging modem in to other jacks, all fruitless. Problem still happening. After two hours, she told me she’d schedule a tech to come out Monday morning (I called early Saturday morning). I was told tech would arrive between 9am to 1pm on Monday. I hung around all day. No phone call. No tech came to the house…ever. I also didn’t receive the “customer satisfaction” survey in my email that I was told was on the way. I was sooo looking forward to filling that thing out too. Oh, by the way…I FIXED the problem myself…and you won’t believe this. Well, maybe you will. When you purchase a new modem directly from QWEST, you’d think all the cables and connections would be new and high quality, right? Wrong. The problem I was having was a faulty telephone cable/wire that went from the phone jack in the wall to the back of the modem. I found an old crappy one in my junk drawer, and plugged it in – problem disappeared. I swear to you every word of this is true. It’s been 3 weeks and still no tech, no email, no follow-up, and most irritating…no change in my QWEST bill.

]]> By: jay http://elliottback.com/wp/qwest-dsl-problems/#comment-2188229 jay Thu, 06 Aug 2009 07:17:47 +0000 http://elliottback.com/wp/archives/2006/07/18/qwest-dsl-problems/#comment-2188229 wow... it is like am reading the same thing that is happening to me... i was not able to get qwest dsl to work so i have been connecting thru the Telephone interface box outside that means my stuff and phone are in the damn hot garage here in Arizona Mesa. when u call some foreign sounding guy takes u thru the same procedure each and every time. the DSL works sometimes when i plug out the etherent damn i wanna sue coz if they cant offer the service why th fk did they get me to give up cox.which by the way has blazin internet but are also effing thieves..! i guess it is a toss up... for 45 bucks for interent and phone package with 15mbs even though it sucks i guess it is ok..! wow… it is like am reading the same thing that is happening to me… i was not able to get qwest dsl to work so i have been connecting thru the Telephone interface box outside that means my stuff and phone are in the damn hot garage here in Arizona Mesa.
when u call some foreign sounding guy takes u thru the same procedure each and every time.
the DSL works sometimes when i plug out the etherent
damn i wanna sue coz if they cant offer the service why th fk did they get me to give up cox.which by the way has blazin internet but are also effing thieves..!
i guess it is a toss up… for 45 bucks for interent and phone package with 15mbs even though it sucks i guess it is ok..!

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