The Wall Street Journal Sucks
I’ve got three complaints about the print WallStreet Journal (WSJ) subscription that I have:
- Delivery is inconsistent. Some days it comes, some days it doesn’t. I’d say a good 40% of the time it doesn’t come at all.
- Delivery is often late. If I get, there’s a 20% chance it’s when I’m coming home from work, not when I leave.
- Delivery “on hold” didn’t work. I put the subscription on hold for two weeks while I was in Shanghai, so what did I come home to? A huge stack of Wallstreet Journal magazines, and two emails notifying me of the hold period start and end effective dates. Clearly, not very effective.
If you want to read the WSJ (and it’s a great magazine to read), I strongly suggest you pick up the Wallstreet Journal Kindle Edition and get it wirelessly without any of the physical delivery issues.
| This entry was posted on Monday, May 11th, 2009 at 9:11 pm and is tagged with physical delivery, wall street journal, delivery issues, effective dates, wallstreet journal, wsj, coming home, shanghai, stack, wall street, magazines, great magazine. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback. |
5 Responses to “The Wall Street Journal Sucks”
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Over the last two weeks I have received more than 100 solicitation e-mails from the Wall Street Journal…sometimes as many as 10 a day. Because I don’t need more junk e-mail – I get more than enough as it is – I clicked on Unsubscribe and was instructed that it would take as many as 10 days for my name to be removed from their list. That was not good enough, in my mind, so I called their Customer Service Department. They informed me that it would take as much as 30 days to remove my name. So I went up-channel to the EVP of customer service, who has done nothing but send form-e-mails and apologies and “we’re working on it” statements.
WSJ has had plenty of time to work it out. Meanwhile I have taken to sending the WSJ spam back to Kristie Sells (the apparently powerless EVP of customer service) and other execs at the WSJ. Figured they’d like to see what my life is like.
Any suggestions on how this situation could be resolved satisfactorily?
I just cancelled my subscription. I live in downtown Boston and the home delivery used to be around 6:15 am. I has been running to after 7 am and sometimes not at all. I have been calling for 4 weeks and the problem was not resolved and promises for a callback by the Wall Street Journal were not kept. It’s not that good a newspaper anymore. I can find most of the stories either online or in other papers that actually can deliver their print edition on the same day it is published.
In the past two months, I have received my paper TWICE! Their customer service phone people in Florida are rude and could care less, no supervisor to speak with, everything is done via email between Florida and HQ. Unacceptable!
I just cancelled my subscription, live in lakeville mn, they have rhere head up there buts, they just have to many problems getting a papper to our biz, they suck
I subscribe to the journal in Houghton, MI. I usually miss two papers a week. (They usually come the next day) I think some of the problem is USPS because almost every time I call to complain, they say that there wasn’t a production issue, so it must be USPS. My service is delivered through the mail, not by a carrier.