Comments on: The Wall Street Journal Sucks http://elliottback.com/wp/the-wall-street-journal-sucks/ Internet & Technology Sun, 22 Nov 2009 02:40:56 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Mike http://elliottback.com/wp/the-wall-street-journal-sucks/#comment-2189561 Mike Wed, 28 Oct 2009 02:00:45 +0000 http://elliottback.com/wp/?p=3029#comment-2189561 I subscribe to the journal in Houghton, MI. I usually miss two papers a week. (They usually come the next day) I think some of the problem is USPS because almost every time I call to complain, they say that there wasn't a production issue, so it must be USPS. My service is delivered through the mail, not by a carrier. I subscribe to the journal in Houghton, MI. I usually miss two papers a week. (They usually come the next day) I think some of the problem is USPS because almost every time I call to complain, they say that there wasn’t a production issue, so it must be USPS. My service is delivered through the mail, not by a carrier.

]]> By: rich http://elliottback.com/wp/the-wall-street-journal-sucks/#comment-2189101 rich Sun, 27 Sep 2009 19:57:53 +0000 http://elliottback.com/wp/?p=3029#comment-2189101 I just cancelled my subscription, live in lakeville mn, they have rhere head up there buts, they just have to many problems getting a papper to our biz, they suck I just cancelled my subscription, live in lakeville mn, they have rhere head up there buts, they just have to many problems getting a papper to our biz, they suck

]]> By: Josh http://elliottback.com/wp/the-wall-street-journal-sucks/#comment-2189031 Josh Tue, 22 Sep 2009 15:37:08 +0000 http://elliottback.com/wp/?p=3029#comment-2189031 In the past two months, I have received my paper TWICE! Their customer service phone people in Florida are rude and could care less, no supervisor to speak with, everything is done via email between Florida and HQ. Unacceptable! In the past two months, I have received my paper TWICE! Their customer service phone people in Florida are rude and could care less, no supervisor to speak with, everything is done via email between Florida and HQ. Unacceptable!

]]> By: Jay http://elliottback.com/wp/the-wall-street-journal-sucks/#comment-2188994 Jay Sat, 19 Sep 2009 23:07:25 +0000 http://elliottback.com/wp/?p=3029#comment-2188994 I just cancelled my subscription. I live in downtown Boston and the home delivery used to be around 6:15 am. I has been running to after 7 am and sometimes not at all. I have been calling for 4 weeks and the problem was not resolved and promises for a callback by the Wall Street Journal were not kept. It's not that good a newspaper anymore. I can find most of the stories either online or in other papers that actually can deliver their print edition on the same day it is published. I just cancelled my subscription. I live in downtown Boston and the home delivery used to be around 6:15 am. I has been running to after 7 am and sometimes not at all. I have been calling for 4 weeks and the problem was not resolved and promises for a callback by the Wall Street Journal were not kept. It’s not that good a newspaper anymore. I can find most of the stories either online or in other papers that actually can deliver their print edition on the same day it is published.

]]> By: J Smith http://elliottback.com/wp/the-wall-street-journal-sucks/#comment-2187286 J Smith Tue, 30 Jun 2009 16:08:12 +0000 http://elliottback.com/wp/?p=3029#comment-2187286 Over the last two weeks I have received more than 100 solicitation e-mails from the Wall Street Journal…sometimes as many as 10 a day. Because I don’t need more junk e-mail – I get more than enough as it is – I clicked on Unsubscribe and was instructed that it would take as many as 10 days for my name to be removed from their list. That was not good enough, in my mind, so I called their Customer Service Department. They informed me that it would take as much as 30 days to remove my name. So I went up-channel to the EVP of customer service, who has done nothing but send form-e-mails and apologies and “we’re working on it” statements. WSJ has had plenty of time to work it out. Meanwhile I have taken to sending the WSJ spam back to Kristie Sells (the apparently powerless EVP of customer service) and other execs at the WSJ. Figured they’d like to see what my life is like. Any suggestions on how this situation could be resolved satisfactorily? Over the last two weeks I have received more than 100 solicitation e-mails from the Wall Street Journal…sometimes as many as 10 a day. Because I don’t need more junk e-mail – I get more than enough as it is – I clicked on Unsubscribe and was instructed that it would take as many as 10 days for my name to be removed from their list. That was not good enough, in my mind, so I called their Customer Service Department. They informed me that it would take as much as 30 days to remove my name. So I went up-channel to the EVP of customer service, who has done nothing but send form-e-mails and apologies and “we’re working on it” statements.

WSJ has had plenty of time to work it out. Meanwhile I have taken to sending the WSJ spam back to Kristie Sells (the apparently powerless EVP of customer service) and other execs at the WSJ. Figured they’d like to see what my life is like.

Any suggestions on how this situation could be resolved satisfactorily?

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