1and1 Sucks: 1&1 Will Rip You Off
As you can imagine, I’ve been having some trouble with 1and1. They nixed by site by placing some kind of “lock” on it. When I get that straightened out, I should be able to recover my images. Until then, I have an old backup of the images. I’m slowing restoring my other sites. What’s weird, though, is that I can’t get SSH access to my account.
Please ignore the mess–a new theme is coming soon. This is just a stopover stopgap method.
Update
Here is the email they sent me three days after locking my Business Hosting account:
Recently we have noticed that your web site(s)is consuming a disproportionate amount of server resources. Due to this, we have had to move your account off of the shared hosting server to an auxilliary server host. We will now request that you consider purchasing a Managed or Dedicated Server in order to continue hosting services with 1&1 Internet.
Your account was moved based on a decision made by the system administrators in order to improve the quality of service to the rest of our clients on the shared hosting server you were previously hosted on. Your account’s resource needs
were exceeding the capacity of that server to capably host the other accounts, thus it had to be moved to mitigate the server load. Though we could move your site back to the original shared hosting server, it is not recommended. Your account activity has showed that it deserves its own server to better suite its performance needs.Please visit 1and1.com to review the server products we offer. You will have one(1) month to make a decision and migrate your account over to 1&1 server or another host provider. You can choose to return your account back to the shared server systems if you wish, provided that you take steps to reduce the load generated by your websites. If the account has to be moved off the
shared server system again you will only have the option of purchasing a dedicated server account to continue hosting with 1&1 Internet.
As I have received over 44,000 hits on this single website today (there are others, although they are still down), it makes sense that I might be overloading their poor shared server. However, they should at least have called or emailed me before taking any action that would impact the state of my website! If I do get a dedicated server in the future, it won’t be their’s.
Update 2
OK, dreamhost says I’m using about 940 cpu minutes a day, which is about 20 times more than I should be. Looks like I’ll need dedicated hosting soon, unless WP-cache really does drop my CPU usage by the 53x it claims. Here’s a graph of traffic impact, for the bored:
Update 3
As I really want them to return my files, I’ve sent the following snarky email to the 1and1 admins:
Dear 1and1 admins,
This is the third email I’ve sent you regarding this issue, three days from your initial notification, which was sent to me at least two days late after you locked my 1and1 account. I need immediate access to all of my files via SSH. Traffic has been redirected via DNS to another hosting provider, so no 1and1 resources will continue to be consumed at their former prodigious rate. As you specified below:
> You can choose to return your account back to the shared server systems if you wish, provided that you take steps to reduce the load generated by your websites.
Now that I have taken those steps, you must immediately:1) Restore access to my business hosting account for elliottback.com
2) Notify me in writing thereofYour response time and attention to customer service issues is terrible. If you do not restore access to my account and files in a reasonable amount of time, I may have to pursue legal or other non-desirable actions for your business.
Update 4
I called them last night, and a guy said he’d give me an update before the end of his shift. Admins are apparently scarce on weekends. Guess what? No update.
Update 5
Somehow I’ve got access again. Once I rip all my files, I’m going to cancel. Images should start working again in another hour or so. I’ve got a lot (100s of mb) to transfer, so it will be just a bit more!
Here are some more resources for people considering 1and1:
- 1&1 Internet is the devil
- DRAMATIC ACTION WAS REQUIRED
- 1&1, oneandone, 1and1, one and one, sucks!
- Why 1and1.com sucks?
- When 1 & 1 makes 3
| This entry was posted on Wednesday, March 22nd, 2006 at 9:16 pm and is tagged with server account, stopgap, server resources, server host, hosting server, host provider, server systems, server products, stopover, server system, server load, system administrators, quality of service, 1and1, hosting services, email, images. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback. |
232 Responses to “1and1 Sucks: 1&1 Will Rip You Off”
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Why did they kill the site?
THEY SUCK!
That wasn’t so great of them, no. Like you said - they should have warned you first - they suerly should have known about this “problem” before they moved the site!?
I had wondered what had happened to the site a bit back. It’s pretty impressive just how popular this site is - nice one. Nice clean new theme by the way.
Wait — you went from 1&1 to DreamHost and DH pulled the plug a day or two after you switched over, walloping their servers?
Those DH guys are responsive! I’m glad I’m hosting some stuff over there.
Yes–although Dreamhost is still hosting me. We’re working out ways to minimize CPU, and they’ve been very good about it.
Those 1and1 people are just ********, not thinking before they do anything.
“oh, this sites consumes much CPU. We should shut it off!” “Yah, let’s do that!”
Yup, the DH guys track sar for CPU usage reporting, makes it easy to find places on your site that are eating more CPU than they should, which helps them keep any one customer from monopolizing the shared hosting resources, etc.
I know DH has had their issues (my friend Joe Grossberg has had his blog hosted at DH go dark when they had DNS issues recently) but everyone has their issues. How well they operate the other 99% of the time when they’re up, that’s what I find really valuable.
Sorry to hear you had to learn about 1&1 the hard way. That always sucks.
Sorry to tell you but you’re nightmare has only just begun. You may *think* you’ve just cancelled your account, but they’ll find a way to throw some charges on your card within the next year.
There is simply no such thing as ‘cancelling’ a 1and1 account. Once you are a customer THEY OWN YOU.
Keep us posted as to when the charges start re-appearing on your credit card.
Yeah I’ve had my share of problems with 1&1 to. I’ve had the free preview pkg for a while and saw they were offering free private whois on domains, so I decide to switch to them for my registrar (DNS is still hosted at Zoneedit, but since thye got bought out I’m considering changing this to…) anyway… The transfert takes about a week and *yay* private whois. Finally, this should stop some spam!… but not for long… Two days later the private whois is gone! So I contact them to learn (about 3 days later when they finally reply) that apparently the private whois is not offered with the free preview pkg. So basically what they are telling me is that if I had created ANOTHER account (so more resources on their side) I would have had the private whois!!!
I e-mailed them a few times back and forth trying to explain how ridiculous that was, but to no avail… On a side note, who the heck has Ruby installed but not Rails?! I’m considering changing to DH soon… Anyone knows if they offer private whois, I couldn’t find it on their site…
My bad, I found my answer about the private whois from the DH wiki:
“At this time there is no way to keep contact info for DreamHost-registered domains private.”
http://wiki.dreamhost.com/index.php/Domain_Registration
Yeah 1&1 has a terrible responce time when it comes to e-mails… when i say terrible i mean 4 days+ When my subscription runs out i will be moving to a coming that actually understands what customer service is
Dreamhost just gave users private whois on 5.1.06.
Very much like yourself, I am currently going through the exact same thing with 1and1. Not only have they locked my site, I have been trying to get my files back from them. I have had absolutly no luck thus far. I stopped paying them for awhile, only to recieve the standard letter from some collection company. They didn’t even have the guts to contact me themselves regarding the payments. I have since paid the outstanding balance and after requesting the user name/password to get on my site and retrieve my files, I still have had no luck!!!! I just want to get my files and cancel my account with 1and1
Advice for those shopping for an internet hosting company DON’T GO WITH 1and1!!!!!!!!
J.
Hi, ho wdo I transfer my domains away from them? sucks man, i have tons of domains with them…
“Don’t go with 1&1″ Strongly agree…
The worst customer service anywhere (Someone please prove me wrong on this) For some reason all my sites are down at the moment, phoned the helpline which plays a message saying all the linux servers are down, doesn’t give a reason or when they will be back up. Twats.
I want to move all my sites to a different host, but they’ve got me tied down as i’m using databases etc. and it will be a pain to move. But im trying, and do should any 1&1 users reading this!!!
I have hosted a few sites on 1and1. I have had a great expierence with them. I now have a dedicated server with them. Also have two top 100,000 ranked site on alexa hosted on that server.
9/10 for 1and1 (only problem is that alot of the tech support guys dont speak english that well)
If you are technical person then 1and1 is the way to go. If you dont know anything then 1and1 is the wrong choice.
Good site, just came upon it while searching for 1&1 info…interesting referring keywords I bet
So, I was thinking about going with 1&1, but maybe not such a good idea after reading this page. Dreamhost looks good, but are they really *that* good and stable? I don’t see an address on their site, just a PMB address, which is just a mailbox at some mail store - are they reliable? Thanks for any suggestions.
yeeesh. I just bought a 6 mo. shared hosting package from 1and1, and it’s decent… haven’t tried much on it yet, but seeing this is quite disconcerting…
I had been using BuildtoLearn, but they’ve been going down a lot lately, and I saw the 2.99 a mo. with a free domain (and then 5 free .info’s on top of that) and couldn’t resist…
Who knows how it’ll go… I have yet to really look into transferring my wordpress blog over. And I just realized the other day just how MUCH I was taking CPanel for granted… the 1and1 interface is pretty crappy, and doesn’t give you much direct access/control to the nuts and bolts of things (server log reporting, blah blah).
Ah well, we shall see.
1and1 are really poor!
Ive got a dedicated server with them and it just looses the internet, get about 98% uptime which is C**P!
Their support is full of monkeys that dont have a clue about anything, you can never talk to anyone with a brain!
Mind does anyone have brains there?
Noone seems to be able to help, its everyone esles fault!
These guys are the F8cking worst ever !!
Scam artists at its best, because they didnt recieve my fax which is part if their requirement to cancel, i get charged 3 months in advance .
on top of that, because I was under the impressiong that it was “CANCELED”, I get a notice 6 months later that I owe them money with late fee, by a collection agency
So because they didnt recieve this mysterious fax which I have copies of the transmission , they wont waive the late fee and pretty much told me Im SOL
DO NOT USE 1and1 at all, absolutely the worst hosting ever !
I did a site for a client and after looking after it for them for a year transferred ownership from myself to the customer. Imagine my surprise when I got an invoice/statement from 1&1 6 months later for this customer!
Apparently they transfer the account to the new person but keep your credit card details! Utter crooks - I am leaving them forever, not just because of this but due to their non extent customer services and arrogant attitude.
1&1 ARE CROOKS!
I had a hosting and an Exchange account with them. The Exchange account was sooooo slow it wasn’t worth anything. So I emailed them to cancel the account. They emailed me back with instructions to cancel on their website, which I did. Now, I found a collection on my credit report by NCO Financials on behalf of 1&1. UNBELEIVABLE. I am calling Attorney General Elliot Spitzer’s office tomorrow, and I recommend each and every one of you to call your Attorney General’s office. THEY MUST BE STOPPED!
1and1.com is BY FAR some of the worst service I have ever received.
I signed up for their WebsiteBuilder Plus package because the site listed a 60 day money-back guarantee if you are unhappy with the program. No loss to me, so I decide to try it out. After less than 2 days, I really dislike the program, so I cancel it. This week (a month later) I get a charge on my credit card from them for over $30 for 3 months of WebsiteBuilder.
I email them and am told it turns out I didn’t cancel the package properly the first time around. Then I say that I will cancel it, but want assurance that the charge will be reimbursed as per their guarantee. They email back and tell me that the WebsiteBuilder is non-refundable, and that the site lists that only hosting is refundable, and that I was confused. No refund, in other words.
I email them saying I will be transfering my domain names (a dozen of so) when they are up for renewal next year and that they will no longer be getting any of my business. I tell them I will also be cancelling my affiliate account, and will be calling my credit card company to get the WebsiteBuilder charge charged back.
So I get this snarky email back from the billing department telling me how to go about cancelling everything with them…
Dear _____ _______, (Cust: XXXXXXXXX)
Thank you for contacting us.
Your account has not been cancelled. We have received 2 previous
cancellation requests , one for Norton AntiVirus, and one for WebSite
Builder Plus, but to this date have not received a cancellation request
for your entire package. To cancel your packge, please go to
http://cancel.1and1.com, and cancel your services.
If you have any further questions do not hesitate to contact us.
–
Sincerely
Ian Morris
Billing Department
1&1 Internet Inc.
What a bunch of jerks. I will never give them another DIME. Steer clear. The service here is beyond horrible!
[...] Elliot Back: 1and1 Sucks [...]
I got the NCO on my credit report too!! I cannot believe they can do such. I never gave them my social security number, yet they somehow got it!!
I called NCO and told them they have my SS without my permission and will bring this up as fraud to the feds and anywhere I can and they removed the $30 line of my credit, but this needs to be addressed - its rather scary what 1 and 1 does for $30!!
I would be scared to owe them over $100 - they might send Toni Soprano on you.
Wow, that sucks they both have shafted ya. But I guess the good news is that you get a ton of traffic to your site! I don’t use 1and1 for hosting but I buy all my domains through them.
try out webhostingbuzz.com i heard that they are very good
I have just taken up the reins of a website that was hosted upon a 1&1 shared server. The site had been disastrously amended by a user on an IP address within 1&1’s ownner’s domain space , that is Schlund + Partner.
A very worrying situation security and trust wise with 1&1.co.uk, their technical support is outsourced to somewhere in Asia I think and thus far have failed to acknowledge that a commercial client has suffered loss of online business due to 1&1’s (or Schlund’s) failure.
Well I never hosted with these bozons and they have given me a million headaches. Somebody registered a phishing web site using my name and address (but not my phone #, and the email addy on the WHOIS contact info was in China). I only found out because DROA tried to trick me into “renewing” the domain name. I contacted both 1and1 and their scummy German parent company, Schlund (it should be called “Schund” that would be more accurate) and they ignored me. Several months later 1and1 tried to put a charge on my credit card. When I notified my credit card company they canceled the card and issued me a new one. So what does 1and1 do? Send a DEBT COLLECTION AGENCY after me! That was when I got mad. I called their billing dept and was told that I would have to prove to them I never ordered service. I told them that if they cannot figure out that a mismatched name and address and email addy in China add up to fraud, they do not deserve to be in business. I filed a complaint with the Pennsylvania attorney general http://www.attorneygeneral.gov/complaints.aspx?id=451 and suddenly the same jerks who could not be bothered to give me the time of day could not move fast enough to fax a collection of lies to the Attorney General’s office saying that they had taken care of it PRIOR to them getting the complaint. The AG’s office wrote me and said that unless I responded, they would consider it closed. HORSE PUCKY! The bozons went ahead and renewed the domain for another year! Plus I do not know if the debt collection agency put a black mark on my creidt file or not. So I replied in detail. Let them chew on that!
Take it from me, the crooks at 1and1 Internet will blow YOU off, but they will NOT blow off the PA AG! If you think you have been done wrong, file a complaint!
Hi,
I own my own website and I have created one for an organization. My website runs on a company server in Toronto and I have no complaints about them at all (9thsphere).
The organization I designed the website for on the other hand, is registered under 1&1, and it makes me bounce of the walls. Everything is payed for, have to ID and the password, I have yet to find a way to actually log into the account to start uploading files. I’ve sent emails, I’ve read their FAQ’s etc. It just doesn’t want to log in. It basically makes me want to hit them on the head. I hope they reply before Christmas!
no matter how you post here and say such a hosting service sucks it will only bring you heartaches
especially 1&1 !!! it has millions of customers!
the only or much people with problems are from US
who thinks they are smart *** guys but in reality they are totally idiots! brainless!
thousands of post, millions of cases will not help or pull down a company any company for that matter who is already well established!
they screwed me over so I click on their google adwords
DH is just as bad. I’m planning on leaving them to go to 1and1. Someone new. DH is horrendous, and they’ll also shut down your site without telling you prior!!!!1 :X
I’ve never really had any problem with 1&1, except when I tried analyzing my logs. Now common sense would tell you that for each domain or subdomain, you ought to use either a different log structure for each, or different log files.
I contacted them and tried getting them to see reason but they maintained that that was the way things were done around them. I’ve got a site — http://www.zatechcorp.com and some subdomains.
In my log file, ‘/’ could refer to a request coming in for http://www.zatechcorp.com/, http://azuka.zatechcorp.com/ or any of my other four subdomains. How the heck am I supposed to know which is which?
I’m delaying transferring for a while because I’ve read quite a lot about 1&! transfer woes. I’ll just wait it out till the end of this year, then make the move to Bluehost — I think they’re pretty solid.
I tried to use 1&1 as a registrar and couldn’t! Seriously! The first time I tried to transfer a domain name fron another registrar so I followed the procedure and the final screen read that I would get an email with login instructions within 24 hour. Two days later and nothing, so I called them and they told me that my application was flagged so it discarded it. I think they should have sent me an email or something.
Feeling a little concerned about their service I decided to try them out by registering a name. I went through the process again and saw the final screen that said that I would get an email within 24 hours. Well, the next day the email came, but it didn’t have login instructions. Instead it said that my identity cold not be verified so they wanted me to fax my ID to them. I don’t know about you but I am not faxing my ID to a domain registrar! Who do they think they are?
I think I’ll skip 1&1. They make it too hard to sign up. I guess I have to stick to that other company with the egotistical dude.
IMPORTANT Please read….How to get you own back on 1and1!
Run a search on top search engine like Google, Yahoo, Ask Jeeves
Search for the terms “1 and1″ or “web hosting 1and 1″.
When you see the 1 and 1 sponsored advert, click on their ad, which would cost 1 and 1 up to 2
If we all do this, we would in max out their online advertising costs and thus they would not recieve new customers.
Please post this in similar forums.
For immediate redemption get searching, and click on those 1and1 ads.
I’m so glad I’m not the only one who doesn’t like 1and1. I called to cancel my account in January, and thought they had taken care of it. Then in August I start getting collection notices. I called the company to complain. I don’t understand if I called to cancel why isn’t the damn account cancelled by now. And, better yet why didn’t they try to reach me for payment before sending me to a collection agency. The people who work in customer service act like robots. They’re cold, unfriendly, and have no solid info to offer. The people at the collection agency were more helpful then they were. I still don’t understand why you have to jump through hoops to cancel the service when it sucks anyway. All in all I think they offer terrible service, and I’d never use them again.
I totally agree with Des. I had a similar situation earlier this year. 1and1 had instructed a debt collection agency threatening me with court action without any prior notice that my account was over due.
My ‘overdue’ balance was 10.45 yet they sent me collection notices for 20.45 which is absurd! I called them many times only to find that I have wasted time and money waiting for some one to deal with my query. Unable to get an answer initially via email or phone, I foolishly paid this balance to get the collection agency off my back to find that I had not been overdue. This is such a ridiculous situation.
I would never use this company again. This example has only reiterated how bad their communication, management and procedures are.
1and1 is one of many oversellers on the market and is by far one of the worst. Most of their support is in the Philippines and can only reformat accounts, do yourself a favor and chose a reliable hosting provider.
- http://www.thehostguru.com
I have several small websites hosted on 1and1. For the most part all is well. There is, however, a security problem with windows hosting. It is not possible to set a file permission to write/modify but not read. That is equivalent to chmod 622 on unix. The reason is to store information obtained from a form in a password protected file. It one time that was possible on their windows server, now it isn’t and complaining to them doesn’t seem to help. The solution, of course, was to move that website to a linux server and reprogram my .asp as .php.
I’ve had my 1&1 account since July 2006, and I’m definitely renewing. I have NEVER had a problem with them, and all my support queries were solved within 8 hours.
Everyone has their experiences, and mine continues to be excellent!
Well, I would love to thank you guys for the advice, I was about to get a deal with 1&1 when I came across this site. I am currently hosted with NetFirms. PLEASE DON’T EVER MAKE THAT MISTAKE, DO NOT GET NetFirms either. That is probably the worst Host provider ever seen. My site goes offline EVERYDAY including Server errors “EVERY SINGLE DAY” plus connections time out
grrrrrrrr…. Anyways back to topic. I’m glad I hit this place. 1&1 is History dor me too. So many people can’t be wrong when they say the have issues, Although I don’t believe it is so bad as the issues I have with my current Host… Still trying to find a Provider able to understand what customer support + fare service is….
Yeah, I am waiting for my dedicated server…no support at all..
If you want some really good web hosting go to http://www.greenlush.com go to the contact form and write a nice note and explain what 1and1 did to you, and maybe we might be so kind enough to give you a few months free.
1and1 is a terrible host. Dreamhost rocks!
GoDaddy.com has some amazing offers. We are running a site that gets around 17 million hits a month on a dedicated server through them, and have had nothing but amazing service and support. Its like GoDaddy is a hosting god, our server has been down once in its time there. It has had numbers of DOS attacks and scripts hit it. If you need to install something and don’t know how? Ha, screw FAQ’s, call GoDaddy and a server admin will do it for you. Its absolutely amazing.
………………………..1and1 SCAMING…………………………
If I knew 1and1 was that weak, I would not hesitate to not sign up with them. They charged me an extra $29.97 for website buider plus and cancel my account and package and account 2 days after i signed up with them. What kind of company tricked customers like this. Even that I told them not to proceed with the transaction, they charged anyway and caused an overdraft in my checking account. And they also denied to refund any of the $29.97 that they charged for 3 months even that my account is inactive after 2 days. They did not care about the overdraft fees either and left me stucked with $160, all of it for me to pay the bank back. Their customer service really sucks. 1and1 is a scam.
They suck big time. Their email is the lousiest!! Spam filter is a joke.
Support is farce. They have a set of monkeys sittingin Philippines who just know how to say 2 things - Sorry and our admin is looking - you are better off breaking your head agains a stone. And even to do that you wait MINIMUM 30 minutes. Technical problems happen, but what makes difference is response and fixing them to a clients satisfaction. In this - 1and1.com are the worst….I mean the worst possible one can be. I am a web developer - referred them so many clients - but no consideration. I deal with other hosting companies - they have decency to call back and inform or resolve issues - with 1and1 - forget it!!
Sites go down for 24 - 48 hours - Nothing is done.
They DO NOT CARE!!
RUN AWAY FROM THEM - WHILE YOU CAN!!
Do you have names of the CEO of 1and1.com…… they suck
Several months ago, I deleted the external domain at 1and1.com. I canceled the account and disables their ability to chargr my credit card anymore. I stopped using the associated email and went about my way. I have been charged every month since. This is what I think happened; When I canceled my account, they were supposed to send an email confirming the cancellation, when that happened, I think a trigger was pulled that put me in a neverending billing cycle. I’ve recently reactivated my domain and I am now getting billed for no service. You are right about customer service, there is none. If you are thinking about using this company, please reconsider!
Well, now a word on their domain name services.
Just finished paying their $40.00 redemption fee to get back a domain that they expired. What a run around!
Well my bills say Feb/03 and today is Feb/02. Seems to me it should have expired tomorrow!
1and1, I’m done!
I’ve had it with them. I purchased a package with them around the first of Dec. 2006 (two months ago!) so I could build a website for my new daughter who was due in a week. I spent the whole week building the base of the site. Nice simple platform! Finally December 7 comes and Aimee is born. I uploaded a **** load of pictures, we kept her name a secret and sent everyone an email once I got the pictures in that same night. Within 3 days I had 150 hits and 30 notes in my guestbook. 4 days later and one week after she was born, the site goes down. Not only did it go down but it stayed down for 2 days. Nobody could see it. Finally Sunday morning I woke up, and the site was back up. But my counter was down to almost nothing which is no big deal. But the big deal was that 18 of the 30 notes in my guestbook were gone. I called and bitched like I had been for the past few days and they said they would fix the problem. Never happened! Those shmucks sent me an email describing the problem, then the next day they said everything was fixed with my site, but never was. A week later, site goes down again! Site comes up a day later, now I am down to 1 note in my guestbook! Now I’m about to flip! The same day my cousin in Florida, whose daughter I named Aimee after, writes a note in my guest book, within 2 hours, it disappeared. He was so happy to see his late daughter’s name used again in the family. His daughter died in a car accident in Florida just about a year before Aimee was born.
Here is a copy of the emails from 1and1:
As you are probably aware, 1&1 experienced a major problem with the server your website is hosted on in the last few days.
I am writing you today to personally apologize for the prolonged downtime which you experienced. Please allow me to explain what happened and what measures we have already added to prevent something like this from happening again in the future.
- On Thursday 12/14/06 the RAID system of the server had a major filesystem problem. All attempts to fully repair the filesystem unfortunately failed.
- When restoring the data from our backup system we encountered some performance issues which greatly reduced the speed of the restore operation.
The machine is now up and running again with all the data available to us through backups restored.
As a result of this incident we made changes to our communication and reaction policies to make sure you will be better informed in the future.
Considering the amount of time our services were unavailable to you, we will credit one (1) month’s hosting to your account in the next few days, which will result in the date of your next bill being pushed back one (1) month. Please note that any additional items, such as domains will continue their normal billing cycle.
We thank you for your understanding and your patience. If you have any questions, please feel free to contact us anytime.
Sincerely
Sebastian Moser
Director
Customer Services
1&1 Internet Inc.
1-877-435-7281
Now, when I originally called about the problem, they told me they were servicing the server. Not that they were having problems with it. Now here is the "all problems are fixed" email:
Thank you for contacting us.
The webdatabase has been restored from a backup off the server. Please
check this information within the control panel.
Thanks for your patience and have a nice day.
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Tristan Curtin
Technical Support
1&1 Internet
If you get 1and1, you will have no fun! They never even bothered to email me to let me know the site was down, not once. Not even after they told me they set up a better response. I would say my site has been down at least once a week, including yesterday morning since all this started happening.
I am done with 1and1! They can kiss my A$$. Not the left side, not the right side, but right smack dab in the middle!
Off to "Go Daddy"!
Amazing. Type in any host and you find complaints. I have 8 existing accounts and countless other that I have cancelled. Never the first minutes trouble. I have transfered domains to 1&1. I have transfered domains away from 1&1. I use their hosting, their DNS services and never a minutes trouble. They even emailed me ahead of time to let me know they were updating the php on my server. Last MAJOR host I used did it without warning and broke all my my zend optimized PHP across (at that time) 6 domains. Some of you need to take some responsibility for your own actions or lack there of and drop the victims mentality.
1&1 of course is not a perfect hosting company. Neither are any of the others. For instance, their WebMail application is the worst I have seen, iPowerWeb uses vDeck. I found it to be one of the best WebMail clients I have used.
If you find a host that does not have a website dedicated to how bad it is, then chances are you are dealing with a second tier company with a subscriber base so small as to be insignificant. Wal-Mart sucks, we all still shop there.
you should run your own host guys if you dont want downtimes, if you will encounter downtimes in your server you can just easy shout to yourselves..
Valueweb host is very good. You can find a lot of reviews about Valueweb on the website http://www.hothosting.info/en. Also, Valueweb is trusted by many of its customers. Obviously, there can not be a very perfect host, since these hosts are of many different features.
The clients should buy a host which meets their needs perfectly. For example, if a person has some experiences with Linux, he or she may choose the host which supports ssh so that it can achieve its perfect performances. Moreover, the e-shop host users can choose a kind production which could provides more after-services.
Go to http://www.hothosting.info/en and have a look, there must be some suitable methods for you in choosing the right hosts. You will know more about the web hosting!Enjoy!
I have read all the complaining idiotic rubbish on this thread. How can you nerds be so naive that you do not realise that in order to rip off an ISP company , you have to be better than you think you are. You are getting what you pay for. No more, no less. And, you are **** at making your case.
I use 1and1 and I get exactly what I pay for,– without any problem at all. I get the odd hiccup, but as I play to the rules, I get EXCELLENT support, and never any query about closing, opening or amending contracts. Wake up, people, you are out of your depth. Instead of complaining I would suggest that you post a properly researched solution to your "IQ50" accusations, so that managers at 1and1 can see what you are on about.
The point I make is that they are still in business, and you have problems; doesn’t that tell you something?
idiotic rubbish on this thread ?
Yea ! Someone obviously was not locked out of his account yet , and his 173 domains where not taken off the Internet at 1and1internet ‘ s whim.
Someone was not threatened to be taken to collection irrelevant of the 100 percent customer satisfaction Guarantee or 90 day money back guarantees.The problems start at the root and degenerates all the way in every direction. Check the T&C , idiodic? Mr. English let me tell you you waived your "Clams " 2.1.7 .That is the only part of the 1and1 contract I can relate to as not being quite idiotic, I believe it is factual.My clams would be in their pocket had i not cancelled my credit card
http;//1and1hosing.com
http://1and1hosing.com is not the best and is perhaps **** as to making my case. However my filed complaints to ICANN
Internic, The Attorney General of Pennsylvannia, The Federal Trade Commissions have some credibility as I already won one case out of two. I will grant you
that booting 1and1 Internet out of America is a huge challenge and it has to be done through the appropriate channels. Many of the links which I have are simply to express my views on Guestapo tactics and vent my frustrations about my own particular case.
The not so idiotic issue , is to protect the integrity of the bill of rights , the observance of fair trade and business practice rules as set out in the constitution of The United States of America.
In conclusion , If this was only a bit of hot air. The Better Business Bureau , would not have 1and1 Internet ‘ s record listed as UNSATISFACTORY , and 1and 1 would not have all sorts of people reporting them to all differnent agencies claiming they have been robbed , http://bankraid.com would not be in existence .
Re : http://1and1classactions.com
Whether you read it or not in 1and1 Internet’s contract , I have not waived my "CLAMS" (like oysters)2.1.7 - and I have not waived my rights to trial by jury , nor to class actions. I have waived nothing , and 1and 1 will not be held unaccountable for eternity as they so seem to claim.
1and1 I asked you politely where are my 173 domains.
http://1and1complaints.com
http://1and1classaction.com
The constitution does protect everyone even if they are not articulate. Being **** at making a case Mr English is a prerogative they can afford it comes with the 100 percent satisfaction guarantee.
If your happy and you know it clap your hands!
Moi , je suis Le Blogue et 1&1 , ils ont pris mes noms Francais http://lienfr.com C’est a moi and it will not work. http://1fax.biz
You wouldn’t believe how happy I am to see your post. I thought I was the only one, I have also had problems with ssh access and they have shown me terrible customer service.
Unlike you I only receive a measely 700 hits a day so I dont think it has anything to do with my traffic. I am a beginer and it could be my fault on the ssh issue, but it has been over 3 days and they haven’t contacted me. I had another technical problem a few months ago when they I first started, and they also took 3 days to respond, and only after I threatened to cancel service.
Hello all. I was looking to vent how horrible NETFIRMS is and I find another host to avoid. I am a newbie but starting out should not be impossible and I am glad I am not going to host with Netfirms anymore. Their own incompetance saved me that misery. Getting real information is worse than looking for a needle in a hay stack. NETFIRMS SUCKS AND I WILL AVOID 1 AND 1.
I am a Grandmother of two boys. I work full time and needed to make extra income. I signed up for a eshop with 1and1, I have had issues ever since. I am not computer savvy and lost my search and back buttons and a friend has found errors in the search engine. They respond to me, find someone with script knowledge to help me! They are horrible. How can they mistreat people like this. They make you pay for six months because they know what they are doing. Even if you get a refund they have made money off of the interest on your money! What a clever way to screw Grandma! I am so depressed over this because I have invested a bit of money getting an offline credit card processing co and such. They ignore my emails and when they do respond they ask a stupid question that really has nothing to do with my site like, what package are you reffering too? idoits I have a hosting that I got be mistake because it did not work for me and it is inactive. If they had looked into my problem they would have seen that I said eshop! I think I will cut my losses and cry in my soup:(
They did the exact same thing to me, I was no where near my limit and they just shut me down
Now I can’t even backup my files because ftp isn’t working
the worst hosting on the plant by far, their quotas mean nothing
Hi,
I just read your rants regarding 1 & 1 internet services. I’m trying to prepare myself for possibly having similar problems . I’m working on having a backup plan, but in order for that plan to work I still need to be able to forward my domain if they shut me down for using too much load. When they shut you down, did you still have the ability to log-in to your control panel and forward you domains ? Or did they shut that off also ?
Thanks, any help is appreciated.
Best, Mike
defeedme@gmail.com
webmail 1&1 is **** i agree with you i could not even log on after i had strted an acount.
the website is rubbish they should be closed down for good.
Why not keep your cool and use The EASY BUTTON
http://1and1easybutton.com
Great. They didn’t prepare for the new Daylight Savings Time changes in North America and now their server times in North America are all off by an hour.
1and1 SCAMS -
Just received an e-mail from 1and1 , wanting me to sign up to GOOGLE adwords under their umbrella . (www.google.com/1and1 )
Is Google demeaning themselves to that extent ? Imagine being linked to 1and1 ( YUCK ! , PUKE ! )
1and1 Internet is a company with an unsatisfactory report from The Better Business Bureau . 1and1 ripped me off , and have the nerve to contact me , to capitalize from me through Google after robbing me . To me they are lower than the lowest and are now trying to pull new stunts.( PS, Once your free clicks are gone, if you want out and you do not give notice , 1and1 will cash In and you will pay ! )
Watch entrapment due to small print:: :
*Terms: Promotional credit must be applied to a new AdWords account within 15 days of creating the account and is valid only for new Google AdWords customers with self-managed signup accounts. Advertisers will be charged for advertising that exceeds the promotional credit. Advertisers will need to suspend their ads if they do not wish to receive additional charges beyond the free credit amount. Subject to ad approval, valid registration and acceptance of the Google AdWords Program standard terms and conditions. The promotional credit is non-transferable and may not be sold or bartered. Offer may be revoked at any time for any reason by Google Inc. One promotional credit per customer. Advertisers with self-managed signup accounts are subject to a $5 activation fee. Offer valid only for sign ups through the URL provided for the promotion. Expires 03/31/2007.
Google and AdWords are trademarks of Google, Inc. and are registered in the US and other countries.
Your 12 digit promo code must be entered into the designated field under “Billing Preferences” in the “My Account” section of your AdWords account - which you will be able to access after you set up your Google AdWords account.
DOES GOOGLE NOT SEARCH 1nad1 complaints at Google ?
(PLEASE TAKE NOTICE: I did not receive the infomation herein from Google, but from 1and1 Internet . )
.Copy being sent to Google and C/C to be posted at
http://1and1mail.blogspot.com
Hi,
I’m on the phone right now to them as I got charged £10 for norton internet security which i hadn’t even used!!!!
10 mins on tne phone and still waiting!!!!
what complete jerks
1&1 Don’t want new customers
Nine days ago I ordered a 1&1 hosting package with two domains in the name of a Ltd Company.
1&1 wanted a faxed proof of address which we sent immediately. But as a Ltd. Company, the address is already on the Companies House Register (which I can’t fake). I can easily fake a utilities bill - just scan it in, change the name and address and send it to 1&1!
I have emailed several times, and spent a few pounds on their premium rate helpline.
In the last 9 days they have:
- not registered the .com domain (leaving it for someone else to register)
- not registered the .co.uk domain (leaving it for someone else to register)
- not set up an account
In short, if they treat a new customer like this, how will they treat an existing customer?
I’m outa here!
The problem is, where do I go? Godaddy?
UPDATE
Within 20 minutes of placing an order with GoDaddy, I now have my 2 domains and hosting space along with email.
And it cost less than 1&1!
Why I ordered with 1&1 in the first place, I’ll never know…
I ordered a dedicated server 2 weeks ago and I still haven’t got it. They say there is a technical problem with the setup and it will be resolved. It hasn’t been resolved in a long time. I sent several mails to complaints@1and1.com and no response. I will let you know how long it takes for them to set it up. Their FAQ says 24-48 hours for set up. Don’t believe it. It looks like 4 weeks or longer.
they indeed are bad. to much load in db’s/box.
Every 3 months they put their **** on my credit. Its like cancer — .. sadly it always comes back. Hope someone shuts them down once for all.
I guess we need to keep away from them and tell as many people as we can to do the same.
Uber - do you work for 1&1 ? If you dont and you really get such service you surely are a minority.
THANK YOU! I was going to sign up with them. to you and all else who state they have fradulent and un-ethical practices thank you. I guess value-price shopping isnt enough.
I have tried 1and1 for 6 weeks, the dedicated server i used with them crashed and was not backed up, everything i had on the server was lost and before i new it i had 50 people comeplaing about their page not coming up. it took me over 5 long days to back onto a new server with newwebdomain.com. 1and1 sucks, they did nothing to help me. the support did nothing about the problem, i emailed and was told it was my fault telling me a had to many pages. since i have switched to newwebdomain.com i have had great service they really helped me out a lot and the support was great. see for your self Newwebdomain.com get you the results you expect.
Man, I was looking for a VPS solution and stumbled on this site.
Glad I didn’t go with 1and1. I have some friend here at the office that love it but they don’t really use it that much.
Now I need a good VPS solution (or dedicated server).
cbmeeks
http://www.eblarg.com
I cancelled my 1&1 after two years of headaches and 18 months later I had credit collectors calling me. Never again and will never recommend.
PS they never collected either
Latest email
Do Haveafarto sound like 1&1 to you?
Dear Sir
Reference number: 935033329491
Through the last week we have been carrying out further investigations as to your account.
1&1 today have confirmed that your account has never been cancelled and the balance is still outstanding.
This balance will need to be paid to ourselves.
You can contact us on telephone number 0870 1258809.
Regards
Arvato Finance
arvato finance services Limited
The Hall
Lairgate
Beverley
HU17 8HL
United Kingdom
http://www.arvatofinance.co.uk
collections@arvatofinance.co.uk
Tel: 0870 1258809
Fax:01482 883572
They were told not to use the email paul.mason14@ntlworld.com anyone may send an email there and it will bounce back mailer:daemon because I shut it down because of the spam and I had informed 1&1 months before I shut down the account.
On another subject do 1&1 sell of customers telephone numbers?
Since I stopped trading with 1&1 and reported an issue with TPAS I haven’t received one caller about insurance or mobile phones… odd innit!
Bring it on boys
Bring it on!!
Sorry that should had been TPS boys and girls
1&1 smell like *****
They deleted my domain without notifying me (the auto-renewal failed, with no indication at all of a pending balance or billing failure when I logged into the account, let alone an email) and after a week and a half of telling me they’d put it back up without any additional hassle now that I’d paid the renewal fee they asked me to send in the redemption forms and the 40 dollar fee because the techies had deleted the record. Once I had did that they told me I still had a negative balance, when I called their billing department the billing department told me there was no balance, and that it’d be up in 1-3 days. 4 days later I call to find out why it wasn’t up yet and we run through the negative balance thing again, they confirm again that the balance is settled, and then explain that they won’t redeem the domain and that, get this, they don’t know why.
“Email complaints”, they tell me.
After about three weeks of jumping through hoops and getting jerked around on 1-3 business day increments they can’t even fulfill their own ICANN required redemption policy and jack my domain for their sedo parking scam. They’re a bunch of pirates.
I have been with 1and1 for 8 years and never had a problem.
I’ve been with them for 3 years and all has been good for the most part. The only thing is the occassional outage. Oh yeah, plus don’t use their email system.
I have had problems with 1and1 recently, also. They have managed to screw up a domain name I recently registered with them for over a month. It is a month after I registered, and the DNS still doesn’t work. I never had problems with 1and1 before this. Regarding hosting… I am smart enough not to buy my hosting from 1and1– I use Dreamhost, and that works fine for my low-traffic sites.
I have had a horrendous experience with 1and1. I have been a client of their since 1999 - have given them increased business at one point hosting with them over 100 domains and recommended them to my clients. By blogspot - an activity which takes time - has been born out of my sheer frustration with them. They are so incredibly inept, customer unfriendly and downright incompetent that I am in the process of taking my sites, one by one, off them and hosting them with United Hosting (they are high traffic sites). 1and1 deserve to go out of business!
I bought a website about a month ago, spent a heap of money on it then i went to 1&1 to change the registrars details. Instead of just changing the details they change the hosting location to there empty page, not knowing what the dns was for the site im going to have hassle.
thats about 10 emails back and forth with no answer they have not took not of the old DNS just changed it.
i wont be using this company again
After comparing 1&1 hosting to Newwebdomain.com/hosting i have found the domain control center of newwebdomain to be mush easer to use. I also do not like 1&1 for their Customer Support it sucks. newwebdomain walked me threw the whole process and it was very easy to understand.
best of all there’s no set up fee and no annual commitment required with newebdomain.com yes newebdomain cost only $1 more for hosting but I got a free $20 google adWords credit, and a $50 microsoft adCenter with my purchase so my hosting was free you cant beat that!!
I’ve used 1and1 for over 3 years. I have about 60 domain names and host 20 sites using their Business package - these sites are all very low traffic (100 hits/month) basic HTML. I’ve found the domain registration system fairly straigtforward and not had any problems with that. The basic shared hosting for simple sites has worked well and given good response times. I’ve also found the FTP access works well and their are easily accessible stats to print out for my clients.
However I tried to host a Joomla site with them last year (hence why I upgraded to the Business account in the first place) - again a low traffic site with less than 200 hits/day. The response time was terrible (up to 30 seconds per page), so I hosted this elsewhere. Response time for a shared service from another host provider was better, but the problem can be the latency for the first page called up (ie if no one has been accessing the site, then its got to load all the modules and refresh the cache etc - if another page is called up/another user can access the next page in less than a second) - strangely the busier a site, the faster the response time can be for new visitors.
So I then bought a dedicated server, falling for 1and1’s value server, in order to radically reduce the latency. This was an unmitigated disaster from two points of view:
a) I suspect that servers go into a sleep mode if not used for a while to save power etc (this makes sense). So initial latency for that first page seemed to go up to 15 seconds from a cold start - thats the only reason I can think of anyway.
b) There were several technical faults with the server which meant I could not access any of the files on it, the control panel was not able to operate on it at all, and of course the website was offline. This happened 3 times, and the last time lasted 3 days despite emailing 1and1’s dedicated 24×7 line. I still don’t think they figured out what the problem was (likely a duff server or ethernet port connection). I ended up paying for 2 months service plus domain transfer fees between my two packages.
Recently I have tried to run a joomla site again on the Business hosting package and found the performance pretty reasonable. They limit the size of database to 100MB and traffic to 40GB/month which seems reasonable. I plan to try this option again for a low traffic site and see how it goes. This may be because they are policing the use of high traffic sites like yours on a very low cost shared basis. Frankly, if you are getting 40K hits/day then really you should expect to pay a bit more than someone getting 40.
I have emailed and called 1and1 tech support a few times over the last years. Apart from the problem with the dedicated server, I’ve got a response in about a day. I am fairly knowledgable, and thus ask clear questions with as limited a response as possible.
So to sum up, I think you get what you pay for. This is a very low cost, mass market provider with standard systems that work well when used in that way. They do not provide good customer service, so don’t expect either to be walked through simple basics of setting up a eCommerce site or get detailed analysis of why your PHP4 isn’t working. If you just want somewhere basic to register domains and host simple sites then they are low cost.
The ISP I used to host my high traffic database sites was webmasters. I have found their tech support amazingly rapid (typically 5-10mins email turnaround) and competent - e.g. they figured out a permissions issue for me (2nd line support) within 24 hours. However, you do need to a buy a separate hosting account (at 180 dollars/year min) per domain - I found their documentation on this very confusing - they do allow add-on domains but these must either redirect to a subdirectory or forward to the main domain. They typically share 300 domains per server for the standard accounts, and you can upgrade to a VPS with 6 domains sharing at a higher price or a dedicated server if your traffic demands it.
So basically you get what you pay for.
It’s funny, they won’t remove someone despite reports of copyright infringement (which is the problem affecting me at the moment) and yet they removed you without warning. I think they’ve got their priorities cocked up.
Oh well, I’m boycotting them now and moving all my domains to a new provider. Their loss, not mine!
Setting here waiting for 1and1 support so thought I would see what others thought of 1and1. I have a half dozen different shared web hosts and 1and1 is the worst.
I hate their webpanel - it’s difficult to navigate and makes no sense to me. Plus, it’s horribly slow.
I called today because my account was locked because of credit card problem. Got the cc problem resolved and wanted to call 1and1 billing. I couldn’t find a phone number for billing. They do have a billing email, but I wanted to talk to someone so get my site back up. So, I called the only number I could find - support. After about 10 minutes of holding, they said they could not help me (had a hard time understanding him, he didn’t speak great English) and gave me the billing number - couldn’t transfer me. So, I call billing and hold for another 10-15 minutes and get the problem taken care of. I ask the billing person why their billing number is not on their website - he says, in a condescending way, that it IS on the contact page. I can’t find it.
I have 3 more months to get everything moved off of 1and1. There are a lot of quality web hosts out there, I would not go with 1and1.
i had that same problem with the control panel when i was working on http://www.shoprocco.com
I have been using this company 1and1 for quite some time. They have been moving their customer service to phillipines. I wish to register my frustration with 1and1 support. A ticket was created on friday morning in which our mailboxes were locked, and I responded back immediately. Yet the mailboxes are still locked. and when I called on friday around 4 pm. the department was already close. Is this really 24×7 customer support. What am I suppoed to do now… I am at the mercy of 1and1 and its policies… We realy lost a lot of bbusiness… and due to 1and1 lousy customer support (phillipines is very irritating, coz they don’t even understand and are so limited) of 1and1 we now have unsatisfied customers…
We have been a long time 1and1 customer, and wish to bring our frustration and agonies…
We need to be heard….
I have been trying for months to cancel domain names with 1and1. I have been on their ‘contract’ site and set them all to cancel, but for the last SIX MONTHS it has said ‘request being processed’. If I e-mail them, they tell me to call them (on an 0870 number of course). When I call them, the line goes dead after waiting for a few minutes.
Bottom line: If you register domain names with them, they make it very difficult for you to cancel. They charge your card, and if you try and stop the payments, they send threatening letters. They are crooks, plain and simple. Other domain name providers let you cancel by simply clicking a link. Go to 123-reg.co.uk instead.
One and one have the worst customer service you can get.
With there phillipine accent and noisy pone line it is difficult to understand them.
They are simply reading quick answer without giving you the information you need. Now five day of downtime. I am now escalated at the administration level … wow it is the third time this week.
Don’t subsribe with them, it is a waste of time and money.
I have been with 1 & 1 .com since 2004 and I have two websites with lots of pages on them. Both of them are high traffic websites and we have never had any serious problems with them. I believe one of our websites went down once for three days because they had a bug in their system which happens to all of them.
We do have some problems occasionally with their 24/7 Support System but if we get a person who has no idea of what we are talking about then we just hang up and call back until we reach one that can help us. Many of them have actually put what we needed on or fixed the problem them selves and if not they talk us through it.
We have unlimited pages and we can’t beat the price anywhere and we have around 40.000 hits a day on one and 25,000 hits on the other. I think some of you just have mo idea of what you are doing or how to handle things appropriately. We have always received good service and help and have never been overcharged.
Deborah Shrira
Yeah, my experience with 1and1 is similar to Deborah’s. I think that no service is perfect (and I’m not saying anyone’s suggesting that). For me email support is usually replied to either the same day or the day after. Phone support is horrid (Because it ain’t free and can take a while), but again, the phone support on my broadband service is the same, yet the service is great.
I don’t think that 1and1 is the most newb friendly service (if it’s not in the the faq or help sections, your only hope is google or technical support, but when I’ve asked tech support for help on stuff via email, they’ve be able to provide it.), it’s more a service for the competent/comfortable technology person.
I think if you really want to benefit from a service like 1and1 (and any other for that matter), there probably 3 main things:
1. Know what you need and what your getting (and what your not getting).
2. Expect there are gonna bee problems
3. Don’t be surprised that for some things your gonna have to learn it yourself (either through books, school, google or other media), this one is pretty unavoidable (As far as I remember, 1and1 never promise there gonna do/teach you everything out the box,)
I think if you want a less do it yourself approach you have to use something like website builder plus or homestead or some other more template driven/hand holding service like these.
One things for sure, even with some of the best and most well known services in the world, there’s always a few horror stories. This is especially true when you have a company with hundred of thousands to millions customers. Look at the amount of xbox’s that went dead or the amount of sky plus boxes that failed and had many problems or the ntl service now owned by virgin media that caused many customers to lose all the sky stations or how many customers in the uk that are overcharged by big electricity or phone companies! All these examples are big well known brands and companies, yet with some major problems and customers with equally horrible and wrong experiences. Unfortunately, nothing is perfect in a fallen world friends…
I set-up BankRaid a few years ago to highlight my battle with 1&1. A couple of years down the road and it all became too much too handle - and too costly as well. Too many folk ‘out there’ were writing to me asking for help. So, now I’m taking a different tack. I cannot afford to be so charitable and need some recompense for all my efforts. I’m proposing an alternative way forward. As it appears that 1&1 are virtually beyond the law, inasmuch that regulating agencies (both government and on the internet) seem reluctant to help the consumer, I thought I’d set up my own hosting company and try and attract customers - hopefully many from 1&1! Just seems that this is the only way to go. Please visit http://www.bankraid.com and see how life can be so much better!
http://webfusion.co.uk do very good servers, been with them for over 2years now, all other hosts have closed me down for high cpu usage as i run a cgi based chat script.
i only work with people who are willing to help you and 1&1 is not very good at that
http://www.newweblink.com
I never had a problem with 1&1, but my sites are at worst a couple hundred megs apiece of static HTML. It seems that the general advice here is true: don’t buy a lame shared server package and expect that you can host your big fat memory-leaking PHP scripts right on top of it. If I ever need a dedicated server, I’ll just get a T1 and roll my own.
I completely agree that 1 and 1 is completely unprofessional. I have been a client for 6 years and THAT IS IT. TODAY WAS THE LAST STRAW. I WOULD ENCOURAGE ANYONE THAT WANTS TO OPERATE A PROFESSIONAL INTERNET BUSINESS TO GO ELSEWHERE.
WITHIN 48 HOURS WE ARE GONE.
[...] Here. And here. And here. And here. And here. And here. And here. And here. « 1and1 Sucks! | [...]
Got my CC info leaked from 1&1 and used by a hacker to pay for hosting. 99% confidence with proof.
Tried to tell them that there seems to be a problem with either hacking or internal leakage. Guess what - they said we will pass it to the admin. I expected a 5 star fire alarm.
They did not even ask for any details. Did not hear anything back. So, if YOUR credit card was used without your authorization, check if this is a card you using for paying for 1&1 services.
1and1 are low-end service providers who make money by quantity, not quality.
I was using them to hold two domain names for me at the “bargain” price of $5.99 each. Payment was annually from my credit card. When my card was updated earlier this year to its new expiry date, they send me an e-mail regarding one of my accounts, asking for the updated info. I did that. However, the e-mail(s) that they claim to have sent for the other account, I never received.
Long story short, they promptly forwarded my “delinquent” account to collections - a $5.99 amount (which collections bumped up to $18.95). My conversations with 1and1 “support” got nowhere, and apparently to them it is worth sending a client’s $5.99 bill to collections, rather than having repeat business from them.
I am cancelling my accounts with them today, and transferring to Bluehost, with whom I’ve never had a problem and who actually listens to client’s concerns.
1and1 = cheap ********.
i’m glad to see everyone said bad things about 1and1, they really do suck! I called them and no one speaks english. the book they give you to down load isn’t even close to what the site says. The work I do is with the goverment and I plan to have them investigate the company. Call the BBB about them, they get sick of hereing about 1and1.
Hello ,
I got scammed too. As a loyal customer who bought hundreds of domains from 1and done, they make it hard for you to cancel within 3 business days.
1 and done’s control panel is very slow in processing which makes it very hard to cancel within 3 business days. I’ve called customer service bunch of times to resolve the situation but no response from them.
I called FTC and reported the company to the government for breaking the law. Why breaking the law? There is a law called right of rescission 3 day period. Consumer have a free look for 3 days and may return product within 3 days without questioning.
My advice is to find a company who provides 5 day free look, not 3 days and make sure they have responsive customer service..
The above does not suprise me - 1 and 1 have just charged me a years fees because I did not cancel my web site for the second year. I never even used this site. This is how freindly this company is. Loads of people must get caught like this and they know it. I will never use them again.
LOL I was just going to register a new domain and maybe hosting at 1and1 I wont now.
Thanks for saving me a hassle
Never use netfirms either! I used them for a few months and noticed their servers frequently went down. When I tried to download e-mails, I was often denied access. The only solution was wait and wait. The tech support sucks big time, extremely slow. So if you are out looking for a new hosting company, don’t get hear netfirms!
IMO, the hosting is actually good. what is **** to me is their tech support! not even familiar with simple php. holy cow!
LET THOSE STUPID IDIOTS TO READ THE TERMS AND CONDITIONS BEFORE THEY SIGN UP SO THAT THEY WILL KNOW WHAT THEY ARE DEALING WITH…. AND WHAT SCOPE WE SUPPORT.
Well I have several websites and domain registered through 1and1. I am getting ready to switch them all over to another hosting company. They keep charging me at 10 months for my domain names. Shorting me 2 months. When I want to cancel something it will tell me that it is cancelled but I still get a charge. I spend half my day on the phone with someone who can’t understand what I am saying trying to get charges taken off my account. Big waste of my time.
You hear a lot of bad things about these guys. But they’ve worked fine for me, only domains. The interface is very easy and fast to navigate compared to Go Daddy IMO. Support answers quite quickly, 1 hour or so to day. So I don’t have a reason to complain.
I’ve had a few domains with 1and1 for a few years and never had any issues. I liked their free privacy guard option to hide your contact info on the WHOIS lookup while having it be legit and I’d even used to recommend them. However, two days ago I got a call from a debt collection company asking me to call them. I telephone them back to find out they say I owe 1and1 $25. This had me a bit confused as I don’t know why I’d owe them $25 and this was the first I heard of it. It turns out when they attempted to bill one of my auto-renewing domains for $5.99 my credit card was expired. I mean I’d only had their services for close to 3 years without updating my card.. something one could easily not notice off the bat. They sent one e-mail to me with the subject line “K####### Reminder” (###### represents my customer number apparently) that said my credit card had been declined. This looks like Spam and I never read it. Did they call me, send a follow up e-mail or an e-mail with a normal or urgent subject line, send me a mail via U.S. Postal mail, or even put anything in the 1and1 admin panel message center? The answer is NO. They just wait a month and turned me over to a collection place and tacked on $18.99.
Absolutely despicable customer service and piss-poor notification. There is a responsibility of the customer of course..but this I find truly appalling and outrageous. I highly encourage anyone to stay away from a garbage company that treats customers like this.
Today my account was locked saying I hadnt paid my bill since november,
granted my card did decline in november but I had updated my billing details
My server went offline and i called the billing department who said I would need to speak
to the debt collections agency which I wasnt happy with, i asked for a supervisor which they again said was not aloud and I would have to write in.
So i threatened all sorts of action and they put me through to Mrs Khan in there legal department
I told her about my issues, and she tried to fob me off saying that I would need to deal with the debt
collections agency, which again i wasnt happy with, so i told her i was willing to pay and would only pay 1and1.
She told me this was impossible, so I told her that again this was a load of rubbish that and they had the capabilities
to take payment if she would take the initiative to try and fix this problem, she told me she would call me back in 30mins
Half hour later she calls me back and takes my payment (wait i thought this was impossible?!) and gives me 3 free months hosting on all my servers.
The good thing was… she called me forgetting to withold her direct line… +441753490524
I hope this helps anyone else who has problems with 1and1 at the moment.
My dedicated server is completely down right now, so I call tech support and the message tells me that there is a high call volume and to avoid an extended wait I should call back another time. NP, I think, I’ll wait. Speakerphone is my friend, no biggie.
Then the call hangs up on me. Huh? I call back thinking it must be some sort of mistake and get the same deal, hangs up right up on me.
To avoid an extended wait please call back another time. Click.
What unbelievably terrible service.
1and1 are the worst hosting company I have come across…. My 8 servers are down right now due to a network outage. This will be the fourth time that I know of. No need to call, the call volume is so high the call does not go through…. The best part is when they finally answer and I ask what happened they say “Nothing was wrong, it must have been your server.” It’s so amazing that they assume no one is technical and can’t determine what happened.
So now I sit and wait for my servers to come back online….
Did I mention that their tech support is based somewhere in the philippines and they have NO clue about anything….
I currently use 1and1.com. I have been very happy with them. The ease of setting up my site was great compared to others. I do agree their spam protection is a joke. But their prices are cheap as hell and you can’t beat their prices on domains. Also, it’s true that their cust service guys are hard to understand. I am now getting ready to upgrade my sites to joomla, so I am looking at other hosting companies because I am not sure how the control panel that works easy for my basic sites will work for joomla. Hope this comment helps. fundysdotcom
1and1’s tech support is the worst I have ever encountered in my 10 years operating online business’. These idiots barely speak english, are difficult to understand and are nothing more than phone reps hired to give you the runaround & **** you around.
My server was hacked & upon notifying 1&1 I was told 24 to 48 hours to have backup installed, yet it’s now been a week & backup is still not online.
1and1 is entirely incompetent & does not give a rats *** about their customers.. Their tech support is the worst I have ever dealt with in the last 10 years & I’ve been hosted with several dozen companies.. 1and1 is by far the worst ever!!!
Man, after reading all this, I’m definitely switching over after I can’t host all my files on a free server I have. Thank goodness I only have domain name registration with them, and that’s it! I just updating my billing info, otherwise I’d switch right now… Oh well. I haven’t had any problems with my domain name registration, but I haven’t tried their hosting, and apparently am not ever going to now…
Good luck to those having troubles.
1and1 is the absolute WORST hosting service I have ever dealt with. My site has been locked for quite some time, and I cannot get an answer from them as to why. I have emailed them several times, and no response. When I try to call them, their system tells me to “call back later” when they’re not “busy assisting other customers.” Got through (finally) to tech support, but the tech did not know why my site was locked, and told me to call back in the morning. I am cancelling my account today.
1and1 really, really, really sucks!
I started trying on Dec 5 to transfer my domain. I have called their help center in the Philipinnes more than 30 times - not a pleasant experience - they tell you everything is OK, then send an e-mail to you telling you to fax a form. I faxed it more than 50 times, seriously (I sat and fed copies into the machine for 30 minutes), but they “never received it”, wow, really bad service. Perhaps their fax is out of ink?
After 6 weeks, much frustration and stress, I gave up and told them to cancel the order. Surprise, all of a sudden, they took my domain, charged my credit card (I beleive they will try to charge for 2 years of “service”), and now want $40 for me to have my OWN domain back.
Really, I have to say THE ABSOLUTE COMPANY IN THE WORLD, please don’t do business with them. I really wish I had researched them before I tried to use their services. I am now working with the Attorney General office in my state to recover the charges, since apart from the stupid people who answer the phone, there is no-one to talk to - it is like the company is just a scam,
Hello
Been with 1and1 for years and have a good hosting time there.
BUT THERE NO PHONE CALLS,BAD BILLING,BAD DOMAIN
FEATURES,BAD CREDIT DEPT,THEY JUST CARE ABOUT
NUMBERS PERIOD.
Need to lnow more call me 860-633-3361!
I run 1500 domains with 5 registers and 1and1 gets the F-Period!
1and1 is to be avoided at any cost. We have had so many problems with them and are looking to transfer all our domains and our hosting package somewhere else.
The generic copy&paste messages, inaccurate replies and just plain rudeness can not be tolerated any more.
1and1 is the worst company I have ever dealt with. EVER.
Quantity over quality, check!
Outsourced support with language comprehension issues, check!
Predatory billing practices, check!
Excessive site down time, check!
Might as well throw your money out the window, check!
/Buyer Beware
1&1 has got to be the most ignorant service provider I have ever used, I have used 1&1 for 5 years, paid them £1000’s of pounds in fees, then all of a sudden they say they didn’t get a payment for a pissy little £10.56 and passed it over to a debt collection agency, 1&1 REFUSE to take my payment for £10.56 instead I am expected to call a premium rate number to their debt collection ageny to pay them £10.56..
STUFF 1&1, once I have finllay paid somone this £10.56 I will be removing ALL my accounts and will never use 1&1 again
SHODDY POOR SERVICE
forgot to add, last year, I wanted to cancell several .com domain names from 1&1, they made it hard for me, asking me to fax forms to them, then they said they didnt get them, this went on for so long that 1&1 renewed the unwanted domain names and debited my account.
WARNING… DO NOT USE 1&1, THEY SUCK, AND THEIR CUSTOMER SERVICE IS POOR, IT TAKES 3 TO 4 DAYS FOR SOMEONE TO REPLY TO AN EMAIL
1and1 is the POSTERCHILD OF BAD SERVICE. Its like you are in the twilight zone, getting punk’d, and are on mtv’s boiling point all at the same time. Except you don’t get paid a hundred dollars in the end 1and1 just jacks ALL YOUR MONEY. They also have the worst user control panel interface i’ve ever seen. They make everything purposely confusing so you have no idea how to keep track of your records. SKETCHY SKETCHY PLACE STAY AWAYY!!!!!!! Oh and don’t think they’ll change either, they wont because they make money off of you this way. SLIMEBAGS.
Thanks for the great post, and all the excellent follow posts. We are building a global network. So we need a lot of domain names. Have been using godaddy for years. Thought perhaps we could save$$ on some domains and try another registar.
Darn happy we came here to see the comments from all the folks. Looks like the people have spoken, apparently this registar/host is not a company “we could afford to risk our business on”.
Ultimately, that’s the point. If we invest in domains with them, and they risk our business model by in any way hampering our ability to manage those domains, we could be damaged.
By the way, if your interested, I think you folks might be interested in the service we are building a network for. BYTEmySITE Website Monitoring.
A blueprint for your Website to achieve the success you deserve, requires an ace in the hole like 24/7 presence, and a dirt cheap way to monitor your Website uptime.
Visit http://www.BYTEmySITE.com to have your website uptime tested. It’s FREE and you can have it tested every 2,5,15,30,60 minutes, from cities all over the world.
By the way, mention this post in email to support at BYTEmySITE and you will get a FREE upgrade to PREMIUM SERVICE absolutely free for life. Great deal, just like to know when my posts are read, and help webmasters succeed.
John London,
http://www.BYTEmeCITY.com
Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7.
They did that without my notice ,they did not even give me email notice. Suddenly, my website is completely down and I had no idea ,but I can only called 1and1 internet customer service
I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) ,I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.
I hate to deal with their customer service.
Last year, when I want to cancel my VPS package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more month’s fee did I recognize that my VPS is still active.
Actually, this is my only site which is still hosted by 1and1.com . I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience
One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time .I don’t even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.
What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I don’t recommend 1and1.com.They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the world’s worst hosting and very bad customer service.I am very curious why such a crook company can still survive in a competitive hosting marketing.
I paid programmers (I know zilch about tech issues) to add a shopping cart to my website hosted by 1and1 and after 3 months of the two of them putting me in the middle of it, I find 1and1 to be incompatible for what I needed them for. I closed the website in Sept 07. I was billed thru the end of Dec which was my contract with them…okay so imagine my shock when in Jan I receive another bill. I call 1and1 billing and though they are not sure why I owe them, they suggest I pay it. I tried 3 times over the last 3 weeks to call to pay and the office has been closed due to inclement weather, president’s day and another time the machine said I should call between 9-5 even though it was 11am when I called. I found out today when I emailed their billing that the account was sent to collections two weeks ago. The collections agent said this is a common thing that 1and1 does to their customers. It appears that what they sent to collections is the amount billed in Jan plus another month thrown in for the fun of it. I am expecting to be billed every month for the rest of my life now and then have it turned over to collections without any written notice. It is like a bad marriage you just can never end!!!!!
On your favorite shared web hosting, say we put up a website like youtube.
Upload a single, one and only, 20mb video.
Let’s disregard uploads.
QUESTION (without abusing or “using too much much cpu”)
1) what web hosting?
2) how many people can view the video at the same time?
3) how many people can view the video each month?
i know that dedicated hosting is more suitable, but
is there any shared web hosting where we can put that kind of website without running into any “too much cpu”, “abuse”, or other similar problems.
- slimetoner @ yahoo.com
Well, ive been using 1and1 for over a year to host my personal page and a family web site. I’ve had no downtime at all it seems and up until last week i had a small issue with a cron job not executing correctly. Well to make a long story short i emailed them about it only to NOT receive a response…at all. In fact it was actually quite funny, because after 5 days i received a customer survey about their response time LOL. So i decided to google 1and1 and i found nothing but a boatload of complaints, and ive already started transferring my domains from their system to namesecure and once im through ill be going elsewhere, i suppose im lucky to have the advantage of doing this before i go to cancel, that way they wont be able to hold my domains hostage.
over two years worth of posts here and nothing has changed with 1&1 Ripoff INC.
wish id seen this when i signed up the first time around, or at least more recently–would have saved myself some frustrated banging the head against a brickwall.
sent me an invoice for $30, charged me $80.
repeatedly ignored requests for receipts
locked out of service but still paying for it
do not do business with these people–they care little about existing customers except as revenue stream, and like any corporate entity they don’t care much if they poison the “stream” because there are always fresh victims
we’ll see if they actually honour cancellation agreement and promise of refund now that ive read here the experience of other victims.
I am the latest scam victim. I had a domain that I did not want to renew and did not bother to renew it except that I had agreed to their year renewal. I was not completely aware of that and tried to explain to them about that, but no, they would not was any of explanation about that. They sent my account to a collection agency and now demanding me to pay $30 for a $7 domain registration renewal. And, then they send me an email about how I felt about their service. 1and1 sucks big time and all the jerks that are part of that company. They will send your account to a collection agency first to make sure that they get more than what they really deserve. I am done with them.
p
1&1 is a joke!
Terrible service..Bad website.. Bad customer service..Even BAD Collection agency!
I registered a domain with 1&1 for a year. I let the domain expire..However 1&1 auto-renewed it..One day I got two mails from their collection agency - NCO Financial.
I talked to 1&1 to let them know that I didn’t want to renew the domain, but apparently their policy is to auto-renew the domains. This was not at all apparent in the sign-up process. Customer service was not at all helpful..
So, I got stuck with two bills to pay - $29.99 for the auto-renewal (that I didn’t want) and $18.95 as a collection fee! I called the collection agency number and it took me 4 tries over a matter of few hours to have finally someone pick up the phone! Then they wanted $7.95 as extra fee if I used a credit card!! I downright refused..The only way to not have the $7.95 fee is to use a check, which is what I am doing now.
ABSOLUTELY AVOID 1&1.
Quote
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Leroy said:
on September 28th, 2007 at 6:31 am
Yeah, my experience with 1and1 is similar to Deborah’s. I think that no service is perfect (and I’m not saying anyone’s suggesting that). For me email support is usually replied to either the same day or the day after. Phone support is horrid (Because it ain’t free and can take a while), but again, the phone support on my broadband service is the same, yet the service is great.
I don’t think that 1and1 is the most newb friendly service (if it’s not in the the faq or help sections, your only hope is google or technical support, but when I’ve asked tech support for help on stuff via email, they’ve be able to provide it.), it’s more a service for the competent/comfortable technology person.
I think if you really want to benefit from a service like 1and1 (and any other for that matter), there probably 3 main things:
1. Know what you need and what your getting (and what your not getting).
2. Expect there are gonna bee problems
3. Don’t be surprised that for some things your gonna have to learn it yourself (either through books, school, google or other media), this one is pretty unavoidable (As far as I remember, 1and1 never promise there gonna do/teach you everything out the box,)
I think if you want a less do it yourself approach you have to use something like website builder plus or homestead or some other more template driven/hand holding service like these.
One things for sure, even with some of the best and most well known services in the world, there’s always a few horror stories. This is especially true when you have a company with hundred of thousands to millions customers. Look at the amount of xbox’s that went dead or the amount of sky plus boxes that failed and had many problems or the ntl service now owned by virgin media that caused many customers to lose all the sky stations or how many customers in the uk that are overcharged by big electricity or phone companies! All these examples are big well known brands and companies, yet with some major problems and customers with equally horrible and wrong experiences. Unfortunately, nothing is perfect in a fallen world friends…
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Quote
Very well said….
Even Microsoft is one of the most hated company in the world.
well 1and1 is not that bad. You know they are actually very good. Only dumb customers think they are bad. Some customer do not actually know what they are doing and putting all the blame to 1and1.
Be sure to carefully browse the charges on your credit card, in the years to come.
1&1 doesn’t seem to be bothered with charging you fees that you already knew about and others which have never been mentioned — even once your account has been “properly” cancelled.
Below are some complaints I sent to 1&1 after a very frustrating and trying experience with their company over the past week in 2008. As soon as my accounts are unlocked, I will be moving all hosted domains to another company. I have never had such poor customer service nor have I ever felt so helpless and frustrated. I have recommended numerous people to 1&1 and now am forwarding this to them as well. 1&1 has been a wonderful company to me up until this last week when I had to deal with their customer service. This is the letter I will also be sending to the US main office as well as United Internet in Germany. Hopefully they’ll take this information and change their system so this never happens again. Read below:
To Whom It May Concern,
Friday, April 11, 2008, I was baffled to learn three of my domains were not only delinquent but 1&1 had sent me to collections and locked my account. My credit card had been stolen in 2007 and I had forgotten to update the card on the account. I am a web designer and currently hold over 70 domains with 1&1 and my business also has a business server.
I have never worked with a domain and Internet provider that didn’t try an alternative method of contact about upcoming payment or delinquency. I think sending me to collection over $16 was a bit unnecessary. Even more troubling is I have over $400 in charges coming up in May that would have been billed to the same incorrect card had this incident not occurred. I have a client rolling out a City website that is one of the sites delinquent. They want to launch at their board a week from today as well as go live to the public. The web designer working on this site was trying to get in to the account today and that’s the ONLY reason I had found out there was an issue.
After calling 1&1 and explained my predicament, I was given a code to call a collections agency to take care of the $16 late fee plus charges for being late. I immediately called the collections agency to pay the bill and she promptly gave me a confirmation number and told me to call 1&1 back and give them the confirmation code.
Upon calling 1&1, I explained my situation again to the service rep which said he could not help. I was told I would have to wait 3-4 business days before the account would be unlocked. I asked for a manager and I was rudely greeted when he got on the phone. Actually, no greeting was given at all. “Is this about the 4 day business day policy?” he barked. Later I realized the service rep (Josh) had not honored my request to speak with a manager.
I told Josh I had no idea why I had never received 1&1’s emails regarding the three default accounts but I asked Josh if he could update my email account online because I was afraid the other large amount of domains I held was already behind as well. Very curtly he let me know not only would he not change my email, he would also not change my credit card information to ensure it was updated. I was traveling in Sacramento and did not have all the 1&1 account information with me. I would not be able to change any of my information until I returned from my trip.
I had the great pleasure of telling my client they’d be locked out until next week possibly ONE day before their release. The 1&1 staff had absolutely no sympathy for the situation and was no help. 1&1 also informed me that they were no longer “required” to take the confirmation numbers from the credit agency and would not assist me in getting the account unlocked. I took this to mean that Josh could have helped me, but he didn’t feel like it and I deserved what I got for going delinquent. He also told me he couldn’t give me his last name because it wasn’t “policy.”
Shortly after we ended our conversation, an email survey was sent to me regarding my experience with customer service and Josh’s entire name was listed in the email. I gave the service poor ratings and pasted the above in the email survey.
I’ve been a big advocate of 1&1 for some time now and have referred several clients. I was about to move over another 50+ domains from IPowerWeb. I will now start looking for a new home for all of my accounts and I will never refer your company again. Furthermore, this letter will be sent to all of my clients that I have referred to you to warn them of your customer service.
I’ve been in the service industry for some time and the way I was treated today was unacceptable. I’m sure you deal with a lot of dead beats in your business that just are lazy and don’t pay their bills. I have never been one of those people and I don’t appreciate being treated like one over an honest oversight. Especially from a company that didn’t do all it could have done to avoid this situation.
I’ve been on the phone twice with your staff today as well as the credit agency. Now I will spend further time sending this via mail to several people on the 1&1 staff as well as United Internet AG including Andreas Gauger, Ann Marie Tropiano, Ralph Dommermuth, and Norbert Lang in hopes this never happens to another customer. I had been very impressed with your company until today. I’d hate for another consumer to have the same experience.
A simple letter or a phone call from 1&1 would have saved us all time and money. Both my mailing address and phone number, by the way, were correct on my account. Now I have the issue of restoring my perfect credit thanks to 1&1 which will require AMEX verifying the stolen card with the credit agency.
For your future customers, I hope 1&1 reconsiders its policies and considers sending out a late notice via standard mail or a phone call if someone goes delinquent. For us in the web industry who handle multiple domains and several clients, it’s not always easy and this seems like a simple courtesy that saves everyone grief, time and money. If email is the only way 1&1 plans on contacting customers, please allow a second alternative email address so it has two chances to reach a customer should one go bad or change. This could very possibly save this from ever happening again. And please consider changing your three to four day restart policy. This practice seems unnecessary, unproductive, and frustrating. It’s done nothing but make sure I never want to work with 1&1 again.
Update: Monday, April 14, 2008
Today I called the credit agency again and wanted to make sure the charge went through and to check and make sure this didn’t go on my credit report. I’m extremely anal about my credit and looking to buy a house this year.
The gentleman confirmed that my account had been billed and everything should be set to go. I wish someone would have let me know it was not a reporting agency. I stressed a lot over the weekend.
When I got back into town from Sacramento, I had a letter from the credit agency telling me of the delinquent account. I wish I would have got one from 1&1 a few months prior letting me know to update my account before sending me to the collection agency.
Update: Thursday, April 17, 2008
Thursday, April 17th I was still nervous because the account had yet to be unlocked and my client was sending me emails asking the status. I called 1&1 to see what was happening. While I was on hold waiting for a manager, I looked at my bank statement to be sure it had charged my account.
Sure enough my account had been charged April 14th for around $46 and it showed an origination date of the charge at April 11th. I told the rep the situation and she passed me on immediately to a manager. The manager (Ian) informed me that the account had still not been paid and he said he even logged in to the NCOF’s (credit agency) system and it showed it hadn’t been paid. That would have been nice if they would have checked that when I called them Friday after I paid and wanted them to check with the confirmation code.
As you can imagine I was again baffled and upset. I told him I had even called 1&1 back Monday to confirm with the confirmation number that 1&1 refused to take it down. I had discarded the envelope I wrote the confirmation number on while I was in the car.
Once again I was told I had to call NCOF with the code given by 1&1. I asked if I could have his direct extension and if he could help me have this fixed so my client could have access by tomorrow morning. He said he could get it turned on in the morning as Germany would get the request early as long as I could get this fixed with NCOF. He feared that NCOF had charged the wrong account!
Off I go to NCOF once again. I give NCOF the number 1&1 gave me and sure enough it shows I had not paid. I told the woman I had my online statement in front of me and even a number attached to the charge. There was no record that I had ever called and she couldn’t find the charge. I was given another number at another department at NCOF to call.
Now I arrive at a separate department and speak with Mr. Williams. He is as baffled as I am and we start digging into the system. Come to find out, either 1&1 had given me the wrong number or I had written the number down incorrectly. My payment went to another delinquent account!
I found this extremely upsetting since she asked to verify my name and I believe my address before we even started. How could my bank debit card get charged under a completely different name? How could my address mismatch not be caught? I don’t know who to be upset with here about the charge. I dare not call Citibank as they would freeze the account and cause even more problems.
I explained to Mr. Williams my predicament with my client and I need his help. He tells me to fax my bank statement over along with a note stating what we had discussed on the phone. I did and the fax was sent 2:50 PST. I figured I would call Ian and tell him it was in the works and perhaps have him speak to Mr. Williams so he knew what was going on.
I wait for the fax to go through and print out the fax receipt and started trying to call Mr. Williams back to ensure the fax had gone through. I keep getting a voice message saying they’d call me back and to leave a message. The third time I finally left a message and wanted to tell Ian so he could set things straight in their system and set things up for the unlock Friday morning.
I dial the 1&1 number and enter Ian’s extension.
“The billing department is now closed. Normal business hours are from 8-5 EST.”
As you can imagine my stomach dropped. Ian had not informed me about the time difference and I am not sure I he had set up for the unlock to go through.
I called NCOF again only this time I call the original number and ask them what happened to the other department. She informed me they too are on EST and would not be until morning!
1&1 nor NCOF had told me we were on a time crunch. Ian made it sound like he would set up the unlock if I got back to him with the info from NCOF. I had sent Mr. Williams a personal bank statement and was now unable to verify if he even received the fax. I was under the impression that both were available and willing to finally help. They were not.
I had even asked for Ian’s extension and I couldn’t even reach his voice mail.
I am so flustered and angry that my card was charged to someone else’s account and that 1&1’s staff couldn’t take the time to help me out when it was obviously important. I only spend $2,000 with 1&1 per year which I know is not much. But I have never been treated so poorly as a customer. Just once in my whole experience, I wish I were treated the same way the people I was dealing with would like to be treated (especially from management).
As soon as I can get my accounts cleared I will be moving my entire portfolio elsewhere before you can charge me for the other 70 domains I have with your company. Even after I sent the past review, I received zero contact from 1&1 regarding this matter.
The last note I sent had a few suggestions as I hate people who just complain and never offer any solutions. I think I’ve run out of constructive ideas and I don’t feel anyone on the other side would listen anyway. 1&1 is an excellent company to work with unless you really need their help.
I am completely helpless at this point and I have let me client down. I feel horrible. They’re upset but not nearly as upset as I am. I have spent numerous hours dealing with this issue and now I will spend a few more taking the time to move all my accounts.
For all you readers, make sure you keep numbers handy for any domain accounts you may have and keep your credit card current. You have absolutely no control of your experience if you go delinquent. I realize that going delinquent was my fault. I’ve been in school and working full time. I never expected to have the truly horrific experience I had with these two companies over $16 and a stolen credit card.
I’ve been running into a similar problem with 1and1. Read more about 1and1’s anti-customer behaviors at An Open Letter to Andreas Gauger, CEO of 1and1 Internet AG, who finds his customers inappropriate.
1&1 Stole my domain name.
Unfortunately I was stupid enough to use the free domain with hosting package. When I cancelled their hosting I was unable to regain control of my domain despite offering to pay.
I was told I would have to purchase it once it became offered to the public. It was never offered to the public and is now registered to 1&1.
Their behaviour is dishonest and they are arrogant.
Good luck in your quest to discredit them.
Just dealt with 1&1 and they suck. They sent me to collections for a service I canceled, but they were still charging me. My credit card expired, so I was getting billed for a canceled service. So I asked them if I didn’t pay for a service why was I still getting billed. I ask them if they didn’t pay for there gas bill or water bill they would be cut off. So why don’t you do they same with me. I didn’t pay you so cut me off. Don’t send me to collections for a 6.99 bill. I ask them for a manager and they said they were all busy, so I left them my number and have yet to received a call.
The ******** sent me to collections over an alleged $18 bill. My credit card was still (and is) still valid. I have cancelled the service, they won’t accept payment, and I get dunning letters from an outfit called NCO Financial (www.associatedcontent.com/article/379575/nco_financial_systems_incorporated.html). Coincidentally, 1and1 and NCO are both Pennsylvania corporations that work in lockstep, and even if a card is valid they will claim the payment was refused, IMMEDIATELY refer the matter to collections (1and1 to NCO) and charge an $18 fee for the process. They know there is no way the refused payment can be proved one way or another.
It is a stupid and greedy way to do business. I had done business with them for years, Now my modest, but steady, income stream has stopped with my cancellation and movement to a new web host with integrity.
Those people who are saying bad things about 1and1 are the one who are idiots..IF YOU WANTED TO ORDER AN ACCOUNT WITH 1AND1 PLEASE READ THE TERMS AND CONDITION BEFORE YOU COMPLAIN. IT MIGHT BE THAT YOU DO NOT KNOW HOW TO READ THAT IS WHY YOU DID NOT READ THE T&C …EACH OF US HAVE OUR OWN RESPONSIBILITIES. DON’T BLAME EVERYTHING TO 1AND1. START MAKING YOUR OWN RESPONSIBILITIES . BE RESPONSIBLE AND EDUCATED. EDUCATED PERSON KNOWS HOW TO BE RESPONSIBLE.
“CODE” read this “FU”!!!!! You probably work for them
I never had a problem with 1and1, till yesterday when all my sites went down around 5 pm. Here I am over 24 hours later, sites still down. Totally unacceptable. Their shared server goes down, I lose potential new members, money and my patience.
This is insane.
Its other way round, 1And1 Sucks and F*** us royally. They know how to keep charging us, even after we downgrade or cancel. They know how to keep charging year after year. The B**** at customer service is all attitude - mister you got screwed.
DH - amazing people. Just be the same friendly people, cant stand another mafia.
1and1 is BY FAR THE WORST HOSTING COMPANY I HAVE EVER USED. Their effin servers go down everyday, and tech support is incompetent. I’m pulling all sites off their server as quickly as possible.
For those of you who read this, and work for 1and1. FU! Your services SUCK!
Oh, it even gets worse. I’ve posted a blog documenting how 1and1 has managed to bring my site down for the last 8 days - and still they don’t have a resolutions. http://1and1failure.blogspot.com/
1and1 is a scam. they have unfair billing practices and will rip you off. stay away from them
1and1 is Gestapo like. They reported me to NCO Financials, which is another Gestapo like organization. Even after I paid the amount they told me I owed, my account was still locked and 1and1 supervisors would not listen or even attempt to listen. Once they report you to NCO, you are in for gestapo like tactics. Once you have an issue with 1and1, you are dead in the water. My frank, first hand experience, AVOID 1and1 like the plague. It is not so much their technology or pricing, but their billing department and the collection agency they use NCO financial. I call on the Pennsylvania State Attorney General to investigate NCO and 1and1 business tactics. I have never had any serious issues with godaddy, but 1and1 big time! Their customer service is the worst in the world, avoid them or you would be sorry.
BY the way, the regular customer service and tech support people are good; it is the supervisors in the collection/billing that are totally awful. Paid my bill two weeks ago and my accounts are still locked. Another serious advice - DO NOT register your accounts under the same name or company name. Once you owe 1and1 money, they would lock ALL your accounts, even those that are current. So register your domains or hosting accounts under different names or ID, that way, only the account that is delinquent would be locked. I still cant believe 1and1 has the guts to lock ALL accounts, even those in good standing - it doesn’t matter if the amount you owe is $5, they would totally shut all your websites down! A website that is down for a couple of days, would rarely regain traffic or trust, so you are effectively out of business and you still owe the money, for 1and1 and NCO Financial do not give a damn.
Fortunately, I learned how dirty 1and1 could be and immediately created another very closely related domain name with another registar and begin hosting at separate hosting company. I learned not to have the domain and website hosting managed by the same company. And, NEVER use 1&1.com for anything and review any hosting company by googling it first for scams or unethical practices.
Rotten, filthy, duplicitous ********. They deserve to be drowned in monkey vomit. I contracted for a year’s service, never received the SW package. Got sick of chasing them down, didn’t bother canceling, credit card expired a year later…… I then get a letter from a collections agency 6 months later - 1and1 never sent me a letter, when the FOLLOWING YEAR’s renewal fee didn’t go through on the expired credit card they sent my account over to a collections agency without ever attempting to contact me. Hate them.
And they tacked on a $18.95 fee for sending the account to collections. And it took an hour for me to cancel service with them.
Hello. I was looking to host few website to create a family album and personal profile hosting some .net 3.5 and Silverlight (Practice). Well I send and email during the weekend to the support and sales department. I asked the tech. department to see if they support .net framework 3.5 and they say no. But, Sales in the other hand , I send and email asking if they support .net framework 3.5, Silverligt and they say yes. So now I am so confuse because sales say yes and the people who work with those server directly say NO. It looks like Sales dept. is trying to make a commision base on things that they probably don’t know and they you get stuck with an annual contract or using an account that cannot support some of my apps. That tells me Not to trust 1 and 1, When 2 differnt departments say something different about the types of services and framworks that they can support or not, means that they do not know how to communicate internally and at the end, the customer will be the only one affected.
Everyone go file a complaint against 1and1 at BBB http://www.dc.bbb.org/report.html?national=Y&compid=1040770
I regretted that I gave them a chance for my money as well. They sent my account to collection after they expired like people mentioned here.
I was a 1and1 customer for years, they “used” to have excellent service (from my very low traffic websites). I had a couple of sites with them, nothing special, use hardly any memory or resources, and got maybe 20 hits a day LOL. Yet, I’m constantly getting a “Service Unavailable” page when I check on any of my sites through them. I contact CS and they respond that it’s up and running with no issues, yet I see I’m on my sites at that moment making screenshots as proof. Not just me either, as I verified with at least 3 other friends during the course of the day. Chronic problem, yet they claim there’s no issue. After several months of this as well as my database sometimes getting reverted to a previous backup several times (I loosing over a weeks worth of data from it). They suck, if you use them, move. If you are looking for hosting services, stay away from 1and1.com!
-. Si teneis Incidencias con 1and1.
-. Si no nadie resuelve incidencias.
-. Si teneis problemas con el Depto. de Security Team.
-. Si os han Bloqueado la cuenta.
-. Si quereis hablar con un Responsable.
-. Si deseais llamar aun numero fijo y no un 902.
-. Si deseais enviar un FAX a un nº Fijo.
-. Si deseais el Telf de las Oficinas en España.
-. Si deseas direcciones de mail directas de las oficinas de 1and1.
AQUI TENEIS TODA LA INFORMACIÓN
– TELEFONOS Y MAILS 1AND1 ESPAÑA
Telf Centralita Ofinas Madrid 1and1: (91)5025981
Telf 2 Central Ofinas Madrid 1and1: (91)5025976
Telf Movil Gerencia - Esteban Egea 1and1: 679-701-233
Fax Oficinas Madrid 1and1: (91)4337770
E-mail Estaban Egea 1and1: esteban.egea@1and1.es
E-mail Central Madrid 1and1: centronegociosretiro@grupopinar.es
Un Saludo y recomiendo usar los Derechos de Protección del Consumidor que nos Protegen de Abusos de Empresas como 1and1, asi como pedir y cumplimentar hojas de reclamaciones.
http://www.consumo-inc.es
Even though this is an old post, the issue is very much alive.
I have major issues with 1and1, and the latest is their DNS not updating/changing/resolving.
http://www.inetholding.com/hosting/1and1-has-dns-problemsagain/
JD
I see I’m preaching to the choir here. 161 comments and still going.
I too was enticed by the $5.99 domain registration. Oh boy, did I fall for that one!
Their retention strategy is based on customer inconvenience. The procedures to cancel, switch, transfer registrars, etc. are wrought with unnecessary steps.
Thankfully, the domains I care about aren’t registered with them.
They only have two selling points:
- 6.99$/domain
- free private registration
The rest is exactly what everyone else experienced with them - total BS.
Elliott, you should create a poll with the best hosting/registry companies.
JD
http://www.inetholding.com
So, everyone I know has had huge problems with 1and1. Can somebody please tell me why we aren’t mobilizing to stop this?
Why don’t we start a petition to send to some legislators demanding that they pass some laws regulating this kind of stuff?
We are almost as bad for allowing this to continue.
hi , I just signed 14 domains name with them. before I read all this comments !is there any way to get out of this mess! are they allow me to go to another hosts or not. Please advise me. Thanks.
sara - Do what i’m doing right now - get hosting somewhere else, and use your 1&1 domains. In the CP, check a domain, then click “DNS” and point it somewhere better!
1&1 do offer the cheapest domains I’ve seen, and include private registration.
Sadly, 1&1 is not the worst service I’ve ever had. A little place in Canada called “Canaca” absolutely wreaked havoc on me when I tried to host with them. Least reputable company I’ve ever seen. EVER. For some reason I thought 1&1 was a good choice!?
It’s better, but still has CONSIDERABLE down-time (I’ve been using a monitoring service) usually 3+ hours per incident, once for almost 24 hours. And the customer service is terrible. Down with 1&1. I only hope I don’t experience the “nightmares” of cancellation mentioned above. I’m attempting that soon.
Actually sara, you’d better transfer to another domain registrar before cancelling anything. I’ve seen too many horror stories of 1&1 trapping people’s domains, and it’s apparently not possible to cancel hosting and keep domains. Ridiculous.
HELP !!!!!!!
£130.00 collection agency letter from these *****. cancelled my account in october 2008. when i moved house and closed my small business.
now i am getting letters to my old address saying i owe them money from june this year, plus costs
HELLLLLPPP
Wow shocking that they would cut you off like that. I’ve been with 1and1 for years and never had a problem. Tech support, billing and sales people have all been helpful and responsive.
Ive put my complaint on my website can you add me on the list please. My sole life duty is to destroy this company and or every scamming lil prick that works there, Oh its so good putting faces to names.
1and1 threatened to lock our account due to a dispute over how often our cron job was running. Here’s a portion of what they claimed:
Please understand that this notification is sent out in order to prevent abuse of our infrastructure.
Also, please note that the cronjob you installed runs _every_ minute, one hour out of two:
* */2 * * * /usr/local/bin/php -f
/homepages/8/d223798874/htdocs/sendstudionx/admin/cron/cron2.php
What you claimed to have installed would have looked like:
0 */2 * * * /usr/local/bin/php -f
/homepages/8/d223798874/htdocs/sendstudionx/admin/cron/cron2.php
(note: “0″ could be replaced by any number out of 1..59)
Who’s right? Them or me?
1&1 sucks
1and1 Sucks: 1&1 Will Rip You Off
they the worest custmer service i ever had
I am also getting Service Unavailable errors… time to cancel the service and go elsewhere.
1&1 are the most unhelpful and useless hosting provider we ever delt with. Just for the sake of getting a domain from the redemtion status they charged us £25 and a long 10 days without a site, our client was so mad and frustrated. For a simple dns refresh, it will take them ages to do, this should not take long at all.
Any how, if you are thinking of buying anything from them, think again.
1and1.com is the Downtime King. My business package goes down every other week, I already have these guy’s phone number on speed dial because I have to call so often regarding down time. Absolutely horrible customer service and its unacceptable.
I have a website and never ran into that kind of issue. Some hosting just don’t understand that customer support is as important as hosting the site. I have used free and paid. Never ran into issues.
I use Thumbtak Web Hosting. They are good. You might want to give them a look and see what you think. They respond to questions within less then a half of an hour if you make a ticket. Unsure about e-mails though.
http://webhosting.thumbtak.net
Did any of you guy has slow response on shared accounts as far as the dns servers hosted by 1and1? What i mean by my question is an 2-3 sec waiting time to resolve the ip at the beginning of the site visit per domain. For what i know in this rate there is a lost of 30 to 40% of users just because of that DNS delay.
Be very careful before you choose a hosting company. I wish to God I had checked out 1and1’s reputation before I signed. Rather than bore you with my long fight with them just ask yourself why their phone is answered by a recording that tells you what to do if you have been contacted by NCO, a collection agency. If they are above board why do they have to send so many accounts to a collection agency? Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: “1and1 should be shut down.”
And finally, the Pennsylvania Better Business Bureau and the Washington DC Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.
Mark is quite right - they have twice attempted to take money for a domain that was transferred out of their registry over a year ago and still appears in the control panel as active with them for some reason (!!!). I have communicated with them twice over this and no change. This is not making mistakes, it is stealing!
For truly reliable hosting with great customer service try United Hosting it's a .co.uk company but also has servers in the US. It took a year of trials until I came across them and so far no complaints whatsoever!
click fraud is bad. i hope you never run ads and get revenge clicked by your own detractors.
cant agree with you more…the interface is buggy, hard to follow and tech support is Offshore..
I've had problems with their hosting as well. Good for you for spreading the word. This website is number 3 on google for '1and1'
I won't be using 1and1 again-no way, now how, done finished. Some companies give a good reason for offshoring customer service unfortunatly.
Your such a looser!!!!!!!!
you sound like a douchebag. i'm using 1 and 1 and the only complain i have about it is no joomla support. they are extremely helpful when i call them.
Thanks for the support. Trust me, when you need them, they won't be there for you. When they fail you, send me an email and I'll help you get by in an emergency!
1and1 provide a very poor service. Don't be fooled by the cheap price, any modern website will run dog slow, and encounter many 500 server erros, just like the others here have stated.
As I write this many of my websites are down, and have been experiencing 500 server errors over the last 2 weeks.
I have used their services for over 5 years, and have 70 domains, which I feel now I have to move over to another host, as this is crippling my business.
All of my websites run extremely slow, and originally I thought that it was due to the CMS I was using. However I have sites running; joomla, mambo, smf, phpBB, wordpress, and drupal.. and all load extremely slowly.. taking several seconds to load most of the time.
This company was ok 5 years ago, but now they do max out their shared servers, causing the worst quality of service in the internet hosting business.
Their customer service is overseas, and there is no direct way to contact real technical support or customer service.. just someone typing up your notes on the other end of the phone, who's primary language is not English.
Anyone want to help me move 70 domains (most just sitting there without websites).. and about 10 database driven websites to a new host?
All the best,
Justin.
I completely agree!! 1and1 sent me to collections without even letting me know that I had a payment due!!! You know how I found out? I went to apply for a home loan (which I should have received) but the mortgage broker told me the collections from NCO would be a sore spot for some companies.
Called NCO, told them I would pay over the phone if they waive the $10 processing fee, and they said they won't waive the fee. Told them to send me the f-ing bill and I'll pay through mail. To date, I haven't received my new bill, and those ******** have called me three times at a number I asked them not to call! I gave them a cell number, which should be sufficient, but still they refuse to play by the rules.
Getting ready to turn them into the state for unfair business practices.
You should really stop messing around with these other companies. Use GoDaddy. I researched these other companies extensively before settling on a hosting provider and thery just did not measure up to GoDaddy.
I love GoDaddy (despite their own problems) for domains…
Dreamhost or bluehost, go for it ….1and1 is worse than clone.
great idea. Sure I gonna waste $500 bucks of this as****
Wow! I wanted to cancel my account. They gave me 3 page instructions to cancel. When they took my CC and charged my account with out my knowledge and told me that they had send an email. They would not give money back. This is the worst I have dealt with. Stay out of it.
Yeah, I was also kicked off, with no notice from them whatsoever. I wasn't mad about being kicked off, but rather, I was mad about not being notified and given a chance to correct. Needless to say, I pulled all three of my account.
Funny, every problem ahs a solution. 1and1 hosts over 5 million websites. They are the largest web-site hosting company. Opinions are like ********, everyone has one!
2/8/09 I was given bad information twice from 1&1 and was told twice to wait. Now I have to cancel my external name registry, wait 24 hours and try it again. This will cause my site to have been down for 5 days. I expressly BEG you never to use these guys again. I know I will not….cheap sites? you get what you pay for!!!
They are so bad! They will not allow you to speak with anyone other than a supervisor. The complaints dept only sites FAQ and does NOT deal with the complaint.
I wrote the CEO and I have yet to get a reply from him or even his assist signing as him.
BAD COMAPNY!!! STAY AWAY!!!
1and1 should be called “It is not about our customers”
I think this company stinks! I used them for a short time and because I wanted to cancel I am now having troubles and they sent me to their “collections” NCO.
LET ME TELL YOU SOMETHING!!!!
I have written them, with a certified letter to the CEO Oliver Mauss and I know they got it because the little green reply card came back to me. I have also faxed them any many times. THEY NEVER REPLY TO MY QUESTIONS. NEVER!!
Stay away from this company, they don’t care about customers. If they did they would reply.
Stay away from 1and1…they are the worst domain hosting company out there. We tried to changed our glue domain ips for the past 7 days and after many many emails and calls to the technical supports no use.
Now we lost 2 projects and 3 customers stop using us to maintain their sites. We had to extend the monthly rent for a server, all these cost us around $1700 plus the goodwill.
is there any legal ground to get 1and1 compensate for these losses? any legal expert out there can help us out??
We are really pissed off at 1and1 about this - we are working very hard to keep a business going here and with today’s economy, it’s pretty tough to stay above the water and 1and1 just don’t give a damn about their business partners.
1and1 are highly unethical. I had several domain names and went to have them cancelled and was assured they were. Months later they renewed them and sent the bills to a collection agency to contact me. Unfortunately, when I called again, they assured they were no longer registered and I found out they still are registered to one and one under my name! I am now seeking an attorney because I believe 1and1 to be operating an illegal business. I am recording all calls and keeping dates and phone records to get these sites transfered. I caution those who have any kind of concern and integrity in good business practices (BBB) to use exceptional caution in dealing with this company.
i also had them sick a collection agency on me. i would love to help out in any lawsuit that may be filed!!
I think we should get a class action suit and go for the gusto. If indeed, 1and1 is the “largest” web hosting company and they are able to do this to so many people, a class action suit would put a stop to their illegal and unethical business practices. Anybody out there want to make a difference so that other honest folks don’t end up wasting valuable time and energy in falsehoods, deception, and lies for 1and1 profit?
1and1 is, in my estimation, a criminal organization.
alright. let me get this straight. wherever you go. whatever company. there would always be bad feedbacks/flaws. come on people! wake up! just try your luck. hahahaha! try to search in google.
keywords
Godaddy sucks
Netsol sucks
Bluehost sucks
Perhaps, but in this case the feedback is entirely accurate. Any company that ignores requests to end one’s subscription and then gets a collection agency after you to collect for services never rendered is cetainly one that “sucks.”
Can anyone name another business organization that would acknowledge that you had requested to unsubscribe from their sorry services but ignored it anyway?
1and1 sucks in spades. It royally sucks. It sucks in many flavours, colours and smells. It sucks high and low, in every dimmension, in every time frame, in every immaginable way. Screw them.
After sending several emails to cancel my account with 1&1–they continued to autimatically renew my account and bill me. Then they had the nerve to send my bill to a collection agency! I ended up having to pay just so that my credit was not entirely ruined. I am SO angry. Thank you for creating this website–this company is a total SCAM. I wish i would have done my homework before I ever gave them my credit card number.
[...] Limited Avoid 1&1 hosting service - CNET Web design & hosting Forums Avoid 1&1 Internet 1and1 Sucks: 1&1 Will Rip You Off — Elliott C. Back And many more. [...]
You mean you clowns did NOT keep a backup of YOUR data.
AND you are pissed that when you suck up the full CPU they get annoyed?
You must be on osamabama’s team. He says that everything is free.
Give me a break.
umm…
Let me get this straight. You overload your shared hosting server. Hog bandwidth & CPU cycles that rightfully belong to other people just like you (except that they are not stealing bandwidth from YOU). Then when the host tells you about the problem that your site is causing for other customers, you blame THEM. Now you are worried about your data, that like every good website administrator you DIDN’T EVEN BACK UP?
I’ve been with 1and1.com for many years now. For a measly 10 bucks a month I host more than a dozen websites, and although there have been glitches along the way, they were always dealt with promptly and professionally be 1and1. …and guess what? If they went out of business tomorrow everything I have on there servers is also on my PC, and on the back-up drive for my PC.
Grow up. You got exactly what you deserved.
Jesus christ 1and1 sucks, I just got my domain name from them, it took them over 50 hours to register it. Now I’m experiencing problems with the nameservers that tend to stop responding now and then. I’m also blogging about them. Read my story if you have the time.
am sitting here on the phone with 1and1 service right now trying to cancel the hosting i just ordered. I found the server was slow, setup of databases was hit or miss.. yuck.
We use 1and1 and think they’re great. Most of the complaints here seem too be from people who dont know much about the service they’re buying, so don’t know what to expect. If you over use your bandwidth you will get penalised, if you pay next to nothing for a service you won’t get amazing support, and if you expect a telephone operator to know the inner workings of a complex web app you are a fool. You get what you pay for. We pay for a professional package and we get a professional service. 1and1 are excellent.
DO NOT USE 1AND1! BBB rating of “F”.
They will send you to collections when it’s their fault.
They make it very hard to cancel domain auto-renew. You have to log in to a “secret” subdomain that is not easy to find (cancel.1and1.com) and then mark the domains to cancel (which is also hard to understand). You then wait for an email from 1and1 to complete cancellation.
Only, in my case, the email didn’t come. I thought I canceled but I didn’t “complete” it with the email that didn’t come. The rep said sometimes the emails don’t come. I, of course, wasn’t looking for any email, and so I didn’t know I had to do this.
They are now threatening to sick the collection agency on me. BBB will hear of this.
1and1 is fine, I’ve been with them for 5 years with hardly an issue. Canceling a package isn’t complicated or confusing - yes, you have to jump through some hoops but it’s really pretty straightforward. If you overuse bandwidth on their VALUE shared hosting servers, you’ll be penalized, what do you expect? Read the terms and conditions regarding bandwidth consumption.
All the other services people are recommending have their fair share of issues as well. The bottom line is you get what you pay for. 1and1 provides affordable services with a reasonable level of quality and uptime. If you need lightning fast response time and dedicated customer service, 100% uptime, etc - there are more expensive providers out there who can meet your needs.
I have my site with 1&1 and it was never been down. I love this guys! This company ROCKS!!!
Yeah I agree this guys ROCKS!!! I have my site hosted with them and with the 5 years of service downtime was not a problem at all. I think you guys doesn’t know and dont have the patient that’s why you’re not satisfied, too bad for you. cheers!
This post is roughly 3 years old, but the comments keep rolling in. I’ll add mine now.
I owned and operated a rather large web hosting company from 1997-2006 which I then sold to move into designing, so I’m highly versed in all aspects of 1&1’s business — I used to compete with them.
1&1 will always be hit or miss, because they’re one of the largest web hosting companies on the Internet. The Internet — we’re talking billions of sites, millions upon millions of companies, and hundreds of thousands of web hosting companies. If you have, for argument sake, a large hosting company and 5,000 customers got together to boycott you — wow, that’s a lot of angry customers, you must be doing something really wrong. Not when you have over half a million customers.
Look up bad reviews on GM (General Motors Co.). Everyone has problems with them, yet there are a lot of us still riding around in our cars and trucks and have nothing but nice things to say.
Now take that small web hosting company trying to make a buck here and there. 100 customers tops. No phone support, e-mails answered when they get off their day job flipping burgers. I’d honestly trust my websites to a multi-million dollar company that someone working at McDonalds.
I have accounts at 1&1, HostGator, etc. and they all have their pros and cons but I go for the big businesses. Hell, HostGator’s servers are located at ThePlanet and I used to have racks and servers there at their Texas facility.
BOTTOM LINE: 1&1 is a huge company. Don’t be shocked with these bad comments. There are hundreds of thousands of happy customers you’ll never hear from because they have no reason to search for ways to slam their beloved hosting company.
I have horrible experiences with 1&1. If you don’t mind your site is down for a week in every year, give it a shot. You will be excruciated. And their tech support is not a helpful place AT ALL. It is actually A BARRICADE to control the calls from their angry customer. They don’t know what is going on except saying “the server is down, we are working on it”. I asked phone number of so-called “Administration”. They couldn’t give it out. It is horrible and we are working on getting out of 1&1. Please don’t go with them. They should not servive.
THEY WILL RUIN YOUR CREDIT!!!!
Do not buy from 1&1 web hosting or domain. They have auto recurring bill payment system, somewhere hidden in the aweful control panel..once you stop payment on your account, they will put it on your credit immediatles plus a $18.95 penalty charge and continue to bill you and double the payment until you dont pay….HORRIBLE COMPANY
I use 1and1 service……and it’s the worst in the world……
You guys should not use it……..Really really bad service……;
Let us sue 1and1……
1 and 1 is a billing nightmare. When you try to cancel you may very well get ripped off. The company has made millions off of their tricky cancellation policy. Criminal in my estimation.
I’ve used them for years for five different domains.
Never had a problem and fantastic uptime. And they’re damn cheap for what I use.
Not sure what you’re problem is…
1&1 Has offered me GREAT SERVICE. If you do know how to pay your bills then your account will not be locked. I had an issue with 1&1 stating that my account was locked because of Billing, yet their tech support has been great and was able to assist me and Im very satisfied with the service they are providing me. Its a matter of being humane and understanding the problem. In this process it is not like a speed of light, thenyouor site will be okay. Of course technical issues do happen but If you are broad minded enough as a customer, then you will not be istirical. 1&1 has been great and will use there service for many many years to come.
I’ve been a customer with 1&1 for many years already
and yes they have downtime but it is just minimal and yet they offer a great service.
Regarding there billing, of course you need to know
what you have been paying for coz they have some
promos that will tied you up for upto 1 year which of course reasonable.
1&1 is a great company ever, of course as a leading
hosting in the world, there are a lot of people create stories just to destroy reputation of the company but look, if this company offer bad service then for 20 years this company will no longer exist but see today 1&1 is getting bigger.
Lastly, 1&1 is really for technical people only
those who doesn’t any idea about webhosting then
you may go find another hosting that are level to your knowledge
Yes concern, 1&1 still the number 1 webhosting in the world and not just a webhosting, 1&1 also gives oppurtunity to those lower earner, thery beginner package will only charge you for about $4 dollars a month and look, they have 1 free included domain, so instead of paying for your domain registration which is $8.99, with beginner package you will get this domain name for free. Its like heating to birds with one stone. Aside from that they have an application called website builder which will help you create your website in just a matter of minutes.
For me, I’ve been with 1&1 now for almost10 years
and still paying for just about 4 dollars in a month and im making business
There technical support are willing to help you and assist and they are very helpful.