I’m not pleased with the level of service at Kay Jewelers after stopping in at their NYC location across from Macy’s on 34th street. Wendy and I went there to pick out a pair of rings, and settled on these two:
Color: HIJ, Clarity: I1-I2 – 14K White Gold 1/2 Carat t.w. Diamond Anniversary Band
Color: HIJ, Clarity: I1-I2 – 14K White Gold 1/4 Carat t.w. Diamond Band for Him
Not bad rings, not a terrible price. However, in the store once we purchased them, things got bad fast. First, they quoted the rings at the $699 price, but when I received the itemized receipt, the rings were billed at $599 (the correct online price, which we didn’t know at the time). Second, although we had declined their insurance option, there was magic insurance at $75 a piece. You can checkout an uploaded receipt image here, if you like. Tomorrow, I’ll be dropping by again to return both rings and receive a full refund.
Where my ire really gets irked is when I began to shop online for an alternative to the Kay rings (since I’m planning to return them). I took a look at Zales, and found a nearly identical ring, for the same price:
Color: H, Clarity VS1-VS2 1/2 CT. T.W. Diamond Five Stone Band in 14K White Gold
This Zales ring is the same price as the Kay’s Jewelry ring, but at a superior clarity. With free shipping and a $50 off coupon, the total price is $135 less than what Kay’s charged me. Yes, and that’s for a better ring! Zales even offers the Jewelry maintenance services as a free service, whereas Kay tries to tack them on as a $75 additional charge.
Some other red flags about Kay’s Jewelers:
- RetailMeNot doesn’t have any coupons for them. There’s a notice that reads, “Sorry for the inconvenience but this merchant has specifically requested to have all user contributed coupons removed from the RetailMeNot system.” That seems sketchy at best.
- Their Santa Certificates are only good if you spend in $300 increments, at which point you get $100 off. Although, there’s the possibility that at this point Kay’s will quote $100 of list, not advertised price.
|This entry was posted on Sunday, November 29th, 2009 at 3:54 am and is tagged with diamond anniversary band, 14k white gold, kay jewelers, nyc location, red flags, insurance option, diamond band, retailmenot, zales, vs1, maintenance services, carat, increments, macy, clarity, sorry for the inconvenience, wendy, itemized receipt, coupons, certificates. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.|