Steam Support Sucks
If you’ve ever played any Steam-powered game, you know that their distribution model requires a user-account which is licensed for whatever games you’ve bought from them. Their top games, according to rating, are Half-Life 2 (HL2), Half-Life (HL), Counter-Strike (CS), Counter-Strike: Source (CS:Source), Half-Life 2: Episode One, Darwinia, Day of Defeat: Source, SiN Episodes, and X2: The Threat. Apparently, though, account authorizations aren’t working properly, and their support page is dead in the water. When I signed in today to kill half an hour on CS:Source, I got the following error message:
“Disconnect: This Steam account does not own this game. Please login to the correct Steam account.”
Naturally I’d like to visit their Steam support page, but I get a timeout when I try to load the page:
In other words, Steam is telling me that I don’t own the rights to play the game I bought from them, and refusing to listen to me when I want to complain and let them know that I do. Sorry Steam, Valve, et al, you’re wrong. I really did buy that game:
Dear Elliott Back (Steam account name: exxxx),
Thank you for your recent purchase. Counter-Strike: Source is now available in your Steam “Games” window. To play, just double-click on the name of a game in this list.
Your credit card has been charged as detailed below. This email serves as your receipt.
Product Cost
———————————————–
Counter-Strike: Source $ 19.95
In their purchase email, they include steamsupport@support.steampowered.com as a support email address, so I’ll definitely be dropping a note. I’m not optimistic, though, since many other Steam or CS players are experiencing the same issues. Valve / Steam must have rolled out a new patch without thinking about how it would hammer their servers.
| This entry was posted on Sunday, October 1st, 2006 at 8:27 pm and is tagged with steam account does not own this game, day of defeat source, dear elliott, cs counter strike, steam valve, counter strike source, counter strike cs, cs players, half life 2, distribution model, darwinia, dead in the water, x2 the threat, authorizations, cs source, day of defeat, half an hour, double click, half life, timeout. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback. |
89 Responses to “Steam Support Sucks”
Leave a Reply
elliott, do you still play cs:s? add me to your steam friends the next time you start up steam – cmurder280@verizon.net, and perhaps we can shoot people together
This Question’s Message(s)
1 « Message by you on Sun, 29th Mar 2009 7:07 am »
Well, I’ve installed that game, can’t launch because it is asking for a Serial Number located in the manual….buying it from YOU it does not come with a manual. THIS IS WHY I HATE BUYING GAMES ONLINE, your service JUST INSTALLED the game, the sofware SHOULD KNOW it is not a pirate copy…HOW DO I GET THIS DAMN GAME TO WORK!?!?!?!?!?!
2 « Message by you on Sun, 29th Mar 2009 7:08 am »
WHERE DO I GET THE ANSWER? HOW DO I TALK TO SOMEONE ON THE PHONE?!?!?!
3 « Message by you on Sun, 29th Mar 2009 7:09 am »
THIS SUPPORT SYSTEM SUCKS! I WILL NEVER BUY ANOTHER STEAM GAME
4 « Message by you on Sun, 29th Mar 2009 7:11 am »
HELLLOOOOOOOOO
5 « Message by you on Sun, 29th Mar 2009 7:18 am »
HOW LONG DOES IT TAKE FOR SOMEONE, ANYONE to Respond?
6 « Message by you on Sun, 29th Mar 2009 7:24 am »
Where dod I get the SERIAL for FarCry2? You show an Unlock Request Code, but when I copy/paste it on the SERIAL line, it states it is an invalid code
— On Sun, 3/29/09, Steam Support wrote:
From: Steam Support
Subject: RE: FarCry2 – [3730-HJXB-2998] [52de0dc9]
To: PISSED OFF CUSTOMER
Date: Sunday, March 29, 2009, 10:18 A
7 « Message by you on Sun, 29th Mar 2009 7:24 am »
Where dod I get the SERIAL for FarCry2? You show an Unlock Request Code, but when I copy/paste it on the SERIAL line, it states it is an invalid code
8 « Message by you on Sun, 29th Mar 2009 7:29 am »
THE ONLY PLACE IN THE WORLD WITH WORSE SERVICE THAN THIS IS A TURKISH PRISON….I WILL NEVER *EVER* buy ANYTHING from this worthless site
When you buy games off steam you must right click the game on your list. When you right click it, a list will popup, from this list you can select manual or CD key.
As for me, a good friend linked me a site for a beta. So I filled out the loggin, and seconds later my account password was changed. I know I wasn’t cautius since it was a good friend. Right after that they changed my E-mail password as well. Since I used the same password and Steam allowed him to see my Email providor.
So now I had to change all my password for everything. Starting with my Bank and Paypal.
Email and Steam required me to turn in forms.
Really pissed that Valve doesn’t have a Phone number.
STEAM SUPPORT IS THE WORST!!!!!!! my FEAR 2 game has been broke for like 4 months.. i now have 3 different accounts on steam’s website just so i can post a question to tech support… then the give me a bunch of bogus help that never works…. all i ever get from steam is errors and updates… Their servers are “to busy” for me to play my own games?? what a joke… never had a problem with a non-steam game…. but steam just plain bites.. and whoever is in charge sucks at what they do.. When i spend $50 bucks on a disk of a game .. why cant i just play it??????
Well, just recently steam began having an error, every time i tried to open it. Thinking of no other quick solution to the problem, i decided to reinstall steam. Anyway, steam began to work again, but reinstalling steam, also took day of defeat : source of my hard drive. Now when i go into steam it says you do not currently have any games on steam. I paid for it over the internet, so i have no actual copy of the game. I have written to steampowered, but have had no reply. This is ridiculous, and pathetic. I want the game i paid for put back where it belongs – on my computer.
yeah, steam sucks, i would play HL2 and when i host i would get C++ errors
then i started getting the following error
“the instruction at XXXXXXXX refrenced memory at XXXXXXXXX the memory could not be “read” click on OK to terminate the program” so i went to their support site but wait… they DONT have one they have some stupid see if your question is awnsered in our FAQ page or goto the forums
so i goto the forums, post a message, and get a bunch of suggestions that didnt work… i’m still getting that error i ran steam crash test and that said everything EVERYTHING was OK so i have no clue….
meanwhile i can still play CS:S….. and this was.. a few months ago
I’m having the same trouble right now. Steam won’t connect to the server and no support because of the timed out page. I took 3 years for my friends to talk me into going with steam after Won-THE BEST NETWORK EVER- which always worked, went down. Are Steam and Vista in cahoots or what? Every ******* time I go with “legitimate” software I get fucked around!! I HAVE to used pirated software to be identified as a valid user-this is BULLSHIT!!
Sorry about the spelling but I’m too pissed to deal with it
I agree Steam has dropped the ball I just tried logining in which I never had to before and when requesting my password to be sent to my e-mail it never did and then tried calling the line was busy, and tried e-mailing support or ANY of thier contact e-mail address’ and they all came back with the website (or page) could not connect.
Yeah, I have been trying to log into steam all day today but to no avail. I use the service every day as I play ALOT and have had some pretty bad experiences with them. At the moment it is telling me that my username (the same one Ive had for three years) is not valid. I cannot get to the support or forum pages to post or check for problems (IE7 tells me that they are down) so am assuming that they are having serious server issues. I regularly have games reinstalled by the software and at times it tells me that I dont own the games I have purchased. It really is unacceptable, surely there is a way for them to test rollouts and updates before they screw up everyones lives…
I also emailed them asking for my username and password (this morning) and still have not gotten a reply.
Having said that in the past I have emailed about problems and not gotten any reply at all.
I too was asked for my password (which I never use as it is saved and has never been requested once since I installed the program) and after entering it was told that the servers were unavailable. I have tried this several times today. When I tried to “retrieve” my “lost account” it told me that my account does not exist.
Who knows what these clowns are up to?
Honestly, Valve fucked up when they cooperated with Steam to run and produce their games. If any of you are long time Valve gamers you would know what I mean because back before Steam was even thought of being used, Valve was using a different network (I’m not sure which network it was) which would run in each game and it actually ran pretty smooth and sweet. Today and all day, I’ve tried logging into Steam and its been saying “Steam cannot connect to Steam servers.” I’ve asked my friends if it’s happening with them and they as well, are experiencing it. The basic thing to this is that Steam is a piece of **** and Valve fucked up by choosing it as a network for its games. Second, steam support isn’t support AT ALL because they won’t help you for **** and they’ll take forever in replying to your problems with bogus answers that most likely won’t work. If any of you have the phone support number for Steam, I would greatly appreciate it
if you can post it on here once you read this, so I can try my best to give not just myself but ALL users their playability back and to IMPROVE it while there at it.
I tried same thing, tried to login and failed to connect Invalid username when trying to change the password, not recieveing email for the “correct” username. Sent an email which was thrown back because I don’t have a “Steam Support” account and that I should make one on the site which apparently doesn’t exist.
However, I am relaxing nowing that others are having the same issues and not just me.
http://www.penny-arcade.com/forums/viewtopic.php?t=1073839839&highlight=steam
Seattle’s power is out and that is causing the issues apparently.
I get the following message when I am trying to get into Counter StrikeSource:
“The instruction at 0×0####### referenced memory at 0×0fc03e2c. The memory could not be “read”. Click OK to terminate the program.” I re-installed Counter Strike Source all together—that didn’t work. I can still play Half Life 2 Deathmatch and Day of Defeat, but it is only occuring with Counter Strike Source. What the hell is up with this? Can anyone help me?
They’re ******* ********. Their product page comes up but the support sites don’t. DON’T BUY ANYTHING ELSE FROM THESE PRICKS!!!!!!!!!!!!!!
I doubt this has anything to do with the power outtages in WA and OR. The winds and flooding hit Thursday evening. I live in SW WA and played CZ today without a problem at 2PM PST. Around 5 PM I tried to get back in and had the same problem as the others in this thread.
Then again, that’s what they’re saying:
http://www.nonameservers.net/
…and if you can get the to the support site…
http://forums.steampowered.com/forums/showthread.php?t=516341
Getting to the support page is probably more painful than usual by the number of hits it’s getting. Looks like an on-line poker night…too bad I can’t bring an awp.
WOOT!!!
New update from Steam at 8:50PM PST. 1/2 the servers have been relocated and I’m IN!!!!!
Shoot ya there…
Well everyone. I too bought the game, paid $55.00 at EB. Got home, took all night downloading Steam even though I have a DVD. I don’t want to play online, just single player. I can’t install from the DVD. I can’t download it, it was at 16% after 12 hours overnight on a DSL line, it stopped dozens of times and said the servers were too busy and to try back later. It’s been nearly a week since I purchased the game and I have not played one second. I have been playing PC games since I was 15, I’m now 30. I have never experienced anything even remotely like this. I assume that Valve is so worried about software piracy that it has come to this. You have to download something even when you buy the DVD in the store. I am having doubts if I will ever be able to play it. I can’t find any phone numbers not even a pay service. I would pay to speak with someone. I would like everyone at Valve to die a slow painful death. just kidding…..but seriously, this is the lamest **** I have ever dealt with. I HATE VALVE!!!! STEAM SUCKS!!!! I heard Halflife was cool, but I will never know. Time to blow my brains out now.
i’m having the same problem .I can’t log in, they wont send me my info. I WANT TO PLAY. I’M 46YEARS OLD AND I DONT HAVE ALOT OF TIME LEFT TOO PLAY. WHERE ARE THEY WHEN YOU NEED THEM, YOU BUY THERE **** YOU WANT TO PLAY BUT YOU CANT.I WANT MY MONEY BACK BUT I CAN,T EVEN GET IT.
PLEASE ADD ME TO HELP ME
VOLCANO_STRIKE@HOTMAIL.COM
MY STEAM ACCOUNT STOLEN HOW TO GET IT BACK
PLEASE HELP
these motherfuckers need to put up a phone number so we can contact these *******.I WANT MY MONEY BACK MOTHERFUCKER,S!!!!!!!!!!!!!!!!!!!!!!!!
hoorah…. anyone know the location of the steam offices?? i’ll mail them the freaking game back… POSTAGE DUE!!!haha
i got a reply from steam it said. My login and password was right but it would not work within steam.What in the **** does this mean. I have a account but cant use it . I HAVE USED IT FOR YEARS WHY IS IT NO GOOD NOW. SOMEONE TELL ME PLEASE!
I got more then one of there games and none of them work or if they do it take all day just to down load there stupied files and what the hell file needed anyways. It should be in the game only fixs should be installed, and that’s if we want them… Im also old and dont have a lot of time for this bull…. They are getting smarter in saling there games. I dont want anything to do with them, but they don’t even put there feture on some of there games so you don’t know it. Velvet Assassin has no warning on its package so don’t but this game it is valve steams junk.
Same story after years of automatic login suddenly my password or account are invalid. who know which. 5 days later STEAM has not responded to the email I sent through thier support site. If any of you are attourneys lets get a class action togehter. pathetic, valve was the best, pc gaming is dead
I too have had problems with said Steam. I received a copy of half life 2 as a birthday present, installed it and have been playing it for about a week. Now, when I try to log on, I get an error message saying "Steam has encountered an error and will now close. When I tried to contact the support group with my user name and password, It said they were invailed, so I tried to open a NEW account. I get an error message saying my e-mail address is already on the system and I need to go back and correct this before I can continue. Now how am I suppose to fix this problem if I can’t evern contact them. Like this site owner, WHERE THE HELL IS THE GOD DAMN PHONE NUMBER!!!!!
God dam………………..
I saved my username and password for steam and i have never needed to type it in or anything with all the updates and patches for about a year I didnt think i would need my password and i lost my cd key! i knew my username since it was saved onto my comp. so i went to the site and typed it in to the thing to recover my password….. turns out, they say its INVALID! ive been playing off of steam for so long with cstrike scource on an invalid account bullshit. well. i tried the email thing and they havent given me a responce yet! its been 5 months and im tired of this ****…..
I think they havent had a phone number for support because of all the god dam complaints!
I HATE YOU STEAM! YOU MAKE PUPPIES CRY!
here is the number, it gives you another number to call
18007577707
You are all correct, Steam/Valve sucks. Unfortunately all consumers of Valve’s retail games are in the same boat, you can’t get a refund from the site because the game was bought in a store. The game cannot be played even if there are no error messages because their server cannot handle the traffic. What is needed is a class action lawsuit. The only solution is that this company is put out of business.
Wow, You all sound like a bunch of loosers to me. Can you Cry any harder??? how many of have hacked a steam game??? you all need to grow up. I came here looking for some help to solve this "The memory could could not be "read"." problem when all i see are a bunch of ****ups bitching and hatespreading about steam, cause really they just wana hack it and play for free. ****’n noobs. i figured how how to fix It now. and it aint steam ist actualy a **** up with your windows installation. but i ain gona tell any of you cause your a bunch of lazy cowards who look to ***** on the net, instead of spending that time on solving your problems. hate steam sound like a good topic. in my experience most problem are user-****ups. actually steam problems are few and far between and usually soon updated. if your problem persists its not steam its YOUR configurations. for your information steam saved valve, and continues to enhance many game every day. ive waisted enought time on you twats.
eat **** and die
SpacedMonk
ur an idiot… im perfectly willing to pay for a game and play it.. problem is i paid for it and i STEAM gets to decide when i play it. or even if i own the game…
Well SpacedMonk, how long have you been working for Steam? It’s interesting to see that your message looks very similar in tone to the answer we receive from Steam. The only difference was your flagrant use of profanity which seems to be implied in Steam messages, but never stated. In other words pure arrogance. Thanx for offering the rest of us “great unwashed” the honor of your vast untapped knowledge. I guess the search for intelligent suggestions to real problems will continue. As of this date the “Steam Servers” are DOWN and have been for 2 consecutive days. This is not a “Windows” problem! And Steam has made itself conveniently unreachable as usual.
bougt hl1 2yrs ago loved it, got hl2 06′ holiday set worked for 1 wk returned to the store ,said steam sucks they said ok to a creidit so I got hl2 single and halo. tried to load new game and it will not load .took that back and they would not give a refund but handed me yet another hl2 game I don’t think i should open it . it seems that i can;t fully uninstall steam and the residue has corrupted any action with the GODDAMN site totally steamed in Mass.
“loosers… ive waisted enought time”
You, sir, are a moron. Next time please don’t use regional words like “twat” – we don’t want people working out where an embarassment like you is from.
Don’t ever try to talk down to another person again, you abject apology for a human being.
bahahahahahahaa
Steam has always had poor customer services the support they offer is a joke. There are few companys today who can afford to adopt such attitudes towards people who have paid them money !
i have played games thru steam for some time , and always heard from other people how bad the help they recieved was.today the 15th of april i was playing a game when i recieved a message from an “automated messenger” saying that someone was trying to access my account from another loaction and to confirm my login password ! lol
i foolishly keen to shoot somebody entered my password and 20 mins later cant get back into steam as my account is safley in the hands of some little guttersnipe i have emailed them 3 times as i fail to see how hard it its to sort out my account ..used by someone else ! how hard ?
Well I know now that I’m not the only person having problems with Steam.
I do think we need a Class Action Lawsuit.I mean they are just taking our money and running to the bank laughing at us.I called thier billing dept.cause I bought with a Credit Card and was going tyo have the charges removed since I can’t play,they were supposed to call back in 24hrs its been over 2 weeks now.I’ve even done all the support site has said to do but still no response from them.They might have gotten 70$ from me but they’ll never get another dime,and I do hope some one is an attorney out there cause I’ll gladly get on board with a class action lawsuit.
I’d be glad to join in a class action lawsuit. These ******** at Steam have wasted a ton of my time with their idiotic “schemes” to prevent piracy and their friggin’ updates (and yes, I turned off the dam update after it screwed up for the 30th time. Didn’t help, it still “updated”). I like HL2, and would love to try some of the other games, but it just isn’t worth it. I don’t even play online, just single player – and I can’t do that because Steam won’t work properly.
So count me in!
i just bought HL2 from steam with my card and the first time they declined my card (becuse i didn’t put my information right) so i tried agien and this time put it right. so it acepted it later when i looked at my pending transactions i noticed that i was charged twice (both for the failed atempt and for the game $19.95) so i emailed there billing about it (as there support site sugests)
so far no reply and from what i c here as well as other places i prob won’t either (get a reply) if anyone has a actual Number for billing so i can get the extra $20 charge off my card that would be helpful
email it to me at: webmaker88@hotmail.com
They suck and they have destroyed my account, I logged in 2 days ago now I cant login I can make a new account, but of course I have to re-buy all of the games, what am I supposed to do, STEAM IS DUMB!!!
Steam is telling me i do not own Dark Messiah…i find this hard to believe because I have the box sitting right next to me now with the EB Games receipt in it.
Not only that, but it didn’t even mention on the box it required steam to play. And then not only did it require steam to play, but also 26 hours of patch downloading at 12kb/s. Now that really set me off, FFS STEAM AT LEAST HAVE PATCHES AVAILABLE ON WEBSITES SO WE CAN DOWNLOAD AT OUR FULL SPEED!!!
Last Fall I saw the Novint Falcon, and just had to get one for myself.
The Falcon is a 3D force feedback game contrller.
It has several arcade style games that come with it to show what it can do. The only major game that uses the 3D force Feedback is HalfLife2,…. so I bought HalfLife2, more than a month ago.
So I could practice in preparation for the Novint Falcon.
Steam was slow to get installed but it seems to be installed okay. But HalfLife will not start. Just plain WILL NOT START!! I wrote their help desk twice, and have not received any help so far, just the automated reply wih my case number and a staement saying I will get help when they can get to me.
If they are over a month behind on answering help requests, I sispect I will never get to use my Falcon in HalfLife2 games.
My Falcon arrived last Friday. But HalfLife wont start and Steam’s help desk wont help.
Bad Steam, very very bad!
Ggggrrrrraaaaahhhhhhhhhrrrrrrrrrrr……
Steam bad. Steam Hurt. Steam make Hulk cry. HULK SMASH STEAM!
Buy a real computer *******!
Cool…looks like I’m not the only one…I’ve reinstalled steam three times now each time, I’ve had to download all the games that I’ve already bought again!!…Why does the uninstaller not give you the option to keep the installed games!!! I have got to restart tomb raider for the fourth time…AaaaaaaaaaaaaGGGGGGHhhhhhhhhhhh….but I think this is related to Windows vista as well. I have an XP machine which works fine…never has the same problems as vista…Can anyone tell me what the point of Windows Vista is?
I too recently purchased some Steam games — waited a long time for them to come down in price and then snatched-up HL2, SiN Episodes, and Dark Messiah, but I cant play any of them. Nowhere on any of the boxes was it stated that for Single Player you had to be connected to the Internet and you had to download updates for dozens of hours before playing. I live in a remote region where there are no Cable Modems or DSL options, only [spotty] Dial-up, so downloading updates just to play a game for me is basically impossible, and I can’t return the games because I opened them and I can’t get anyone at Steam to respond to my emails. I finally chose the game with the least amount of download time (SiN Episodes) and, after 26 hours of downloading, the game still won’t run — I get either “…Steam is unavailable, try back later…” messages or “This game is not yet ready to run…” messages or “This game is not available to play offline…” messages, etc… I bought the games, Steam/Valve, now please let me play them!
man i dont have this problem but does any1 have the number for steam cuz i was hacked with a trojan and cant get on my email or account because of the trojan so i cant get my password
ANY1 HAVE THE # FOR STEAM????
The Phone Number listed above does not work, I bought BioShock and it charged my Credit Card but says on stream that the order is still processing.
I guess I will be disputing it on my cc and downloading it on some torrent site.
Seems like the peeps that crack the games offer more support then these fortuion 500 company’s that are too cheap to offer phone support.
Shadow said: ” messages or “This game is not yet ready to run…” messages or “This game is not available to play offline…” messages, etc… I bought the games, Steam/Valve, now please let me play them!”
This is the exact same thing that happens to me too. I bought the game..and nobody said anything about it not being able to be played offline.
Beyond idiotic…I’m beginning to loose more and more respect for this company. Why does success equal hybris?
HELP! WOW i brought cs 1 time and they fkin charge me 3 times? any help? fkin mad.
Steam 14258899642
Names to put in for voice mail.
1. Newell
2. Lombardi
http://www.atg.wa.gov/FileAComplaint.aspx
Link to file a complaint at the State of Wa attorney General.
My Counter Strike Source keeps crashing, and steam dont have anything on there website to help me i did a steam scan and it says that the problem is Norton Antiviru firewall, ive tried everything but have had no success if anyone counld help me it would be great..
425-889-9642 here is a number i came up with for steam 3 and a half hours and thats what i came up with
they are just money grabbing ******** they don’t care about all the problems, Ive been downloading company of heroes all day and the download stops or downloads at a low speed. when i click launch game to try and start it off again i get steam servers are too busy or other error messages. downloading a game i bought hours ago , buyers should get top download priority to download full paid games. its not fair i wish i went the shops to buy it. it would have been a lot quicker and i could have burned some calories instead of braincells stressing over steam.
I had a problem with steam when it first came out, it made it so that I couldnt play Counter Strike or Day of Defeat anymore at the time… Since then I “rediscovered” Counter Strike Source etc… I had been running steam with a few games recently and then all of a sudden I went to uninstall Counter Strike Condition Zero and EVERYTHING WAS DELETED. Of course I try to find someone from steam who can help me, and days later I have heard no response and just have seen that everybody else in even a similar situation hasnt been helped at all by them, so I am forced not to support their pathetic excuse for a company anymore, no matter how fun and addicting the games are.
Thought I might post my experience. I fully understand the reasons behind it for marketing and piracy. I went and bought a copy and was excited to be up and playing. OK I need to register, that’s fine. What the hell is the interface. Keeps telling me the update is working, not really however. I had to re-configure my router for it to actually update. Then I have this bandwidth vampire sucking up resources reminding me of all my friends who were foolish enough to use AOL. No problem I have the badwidth, but I still don’t like it. Once the Steam BS is done I get this window up. Ok, OK I know there is some place here to actually activate the game. Kind of reminded me of trying to cancel my friends AOL accounts. They were more than happy to allow me to purchase the game again that I just bought online, but alas no activate button. Finally after dicking around for a while I found it. So all in all probably like 3 hours to get the game up and running. I enjoyed the game, but once I was done it went in the circular file and I will never buy another product from Valve. I know some like the instant update/marketing stuff, but I pay for that bandwidth and I use it. If Valve wants to pay me to view there adds fine, but they are using the bandwidth I am paying for to send me who knows what and ads limiting my download options while I am playing. You know that whole multitasking thing.
I actually pay to keep adds off my computer for the very same reason. I have however enjoyed playing half life for years problem free using steam, Until recently. I downloaded Episode 2 and right after killing the 2 guardians the game freezes. I know its the game otherwise I would not have played it for hours before the freeze, I came here looking for awnsers and did nt find any, A lot of you could do a file search for the file clientregistry.blob file delete that and restart steam. Some of you would have your problem solved by doing that, If you want to manually search its in program files,,,,steam.
Best of luck all I hope I helped someone and maybe someone will come along to help me,
Bandit
all the above stated complaints seem very valid to me and ignoring the “violent messages” by one or the other participant I have to agree with the points made. There seems to be no end in sight either and thousands of people will continue to buy these products and run into THESE PROBLEMS. Costumer service is a must for any product especially one that requires complex systems to use them on. No phone support is preposterous and the inability of the internet support staff to cope with the inquiries is not just an insult to the consumer but has to be an insult to the game developers as well, since I don’t see a team of designers and technicians spend months and years to develop an exciting new game, put their heart and soul in it, only to see it fail in light of support issues? Angry voices stating that all this is s…t and f… up ??? That cant be the end of that. I am a professional and stand behind my product and if it comes to my attention that there is a problem I will try everything to fix it! So perhaps some of you with a quick mind and fingers on the keyboard can find a way to contact the designers of above mentioned games and ask for their help!?
just a thought
Good Luck to all of us!
solved the problems.
….
WTH I just typed this once but I’ll try it again .. I have steam working on my laptop .. and believe that sometime within the next two days i may eventually get done installing HL2 .. my ? is this .. can i transfer the files from my laptop to my desktop after all the updates are done?
FYI… This is a legal issue. I do customer management support for a multi million dollar company as well as IT and legal consulting . If any of our customers purchased product, and did not receive it, it would be our responsibility to remedy the issue/s. Otherwise, the customer not only has the right to litigate for financial compensation, but also any time or business lost because of the problem. Steam needs to manage their public financial responsibilities, otherwise they will no longer be seen as a serious investment for log term growth. This is important to me for two reasons. I currently have an account that is not functioning, as well as advising individuals in their investments up to including game developer and distributors. “Loss of confidence” are two words you need to avoid in any business.
I cant too connect to any server steam account does not own this game what to do to fix that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Can we say classaction lawsuit???? There is a lawyer that is involved in many class action suits who never turns down a good fight. He is a multi-multi-millionare! Anyone willing to join this fight. I don’t expect to make a dollar off of it, but if it brings ‘Steam’ to justice, I’m all for it.
Andy
yes mate you go for it with your imaginary lawsuit get a grip !
“i am very confused right now because I have
an old account of the steam support and i have an old incident report.
This report was replied to, with some solutions however they didn’t
work. The old report was about a Team Fortress 2 which I had purchased over
steam and it won’t download. So I followed the instructions that were
sent but sadly this only made things worse. I can no longer log onto
steam at all, and all of my other games( counter strike: source, half
life 2) have been unistalled on my account and i cant log onto my account… Now I can’t even log into my
steam support account. I tried to make a new steam support account but I
can’t continoue because I am not recieving any emails to verify this
account. If I can not get an response that will fix all of these issues
then I am asking that I be given a full refund of my money for all of
the games that;I have under steam. I don’t want to do this but I
will because I haven’t recieved any appropiate response in the past
month.” Its so hard to be nice to people who refuse to help you, looks like maybe i should dump steam and go for WoW… BUT I WANT MY MONEY
steam help sux..it gives you no information on anything, and what looks like a help option just refreshes the page, i paid 40 dollars for two games and 1 wont download after 15% the other is fully downloaded but cancels itself
Okay, I need the phone number to steam alot.
They banned my acc, for NOT using any 3′rd part programs or cheating at all. I have tried to open 2 steams at the same time, one with one user, the other as administrator, when that happened, i got banned for aimbot. Now i can play on not secure servers, well thats not all. I can’t contact them on their website, cause i can’t log in, the simply refuse to know my steam ID , name or email totally.
I have called my lawayer to make sure this was all illegal, and it is way illegal what they are doing, not letting me play or have any chance to get in contact with the producer of this game. Now if anyone could get me a number, it would be easy for me to move on, thanks.
Well i just bought cod 4 on an account so im like YAY OMFG I GOT COD 4 Play it for a wekk log off my account to go n my other one go to play some cod 4 BAM INVALID USERNAME I TRYED EVERY PASSWORD EVERY USER NAME IVE EVER HAD I WASTED A HOUR DOING THAT so i said oh look retrive lost steam account alright cool cool send email YES sends me an emal and BAM …. log on my msn NO EMAIL WTF So i email there support I GET A F::#!1!#!%! ERROR SO I DO IT AGAIN it works what do you know NO EMAIL FOR 2 WEEKS THANKS STEAM YOUVE MADE ME BUY MY GAMES OVER 3 TIMES IVE SPENT 200$ DOLLARS ON THIS **** I WANT ANSWERS OR MY GAMES BACK AND MY ACCOUNT Btw there number is 425-889-9642
Am I ever glad to find this place.
I bought CoH last week from the STEAM network and all of a sudden today it “Can’t connect to key server”. This was all after me having to at random reset my password and having the game simply not respond to launch commands for an hour.
Their support is a joke too. I am flabbergasted that a company with such a major network would not have a direct support line. Instead, I found through the forums, that they typically only answer between 3 to 5 business days.
What that says to me is, “Thanks for your money, but you can wait until next week to play”. And with that statement I’m making the assumption they will contact me. From what I’ve been reading, STEAM’s ability to respond to anything is a myth unto itself.
What amazes me even more is that the first post on this thread is from 2 years ago and things are still shameful.
Wtf i bought CS:source, but when i try to activate it, it says that the KEY is invalid… is it serious ?
this is not the topic but i want to get cs source for free for my steam account can someone help me plis
For real, steam support consists of a few walkthrough web pages IN THEIR STEAM MODULE that tell you next to nothing….. oh and btw, if you cant get steam running or your internet connection isnt working…. your not playing any games OR seeing and tech support
NO phone number
NO email address that i have ever found
and their games are a bit fidgety, if you are a novice you could DEF have some trouble.
I had a problem where my firewall reset itself(god knows how). Anyway, since it changed me or one of the other PCs to DMZ mode, the proper port was not being forwarded, and…. steam wouldnt run!! making alll of the steam games not be able to run.
GENUIS!
After taking a three year break from HL2, I reloaded it on to a new PC from the retail CDs, and Steam tells me I’ve never owned the game. I beat it in 2005. I don’t have CD keys (I’ve moved 6 times since 05), but regardless, my account shouldn’t be any different than the day I left it.
Customer support has been less than helpful. It take three days to get a response asking the same question they asked three days ago. I’m ready to give up…
There is a point to this post, don’t worry:
Valve has an ‘F’ rating witht the better business bureau: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/internet-services/steam-in-bellevue-wa-27030704
“BBB Rating
Based on BBB files, this business has a BBB Rating of F.
Reasons for this rating include:
Number of complaints filed against business.
Failure to respond to complaints filed against business.
Number of complaints filed against business that were not resolved.
BBB does not have sufficient background information on this business.”
Looks like there is no hope for the suckers that bought Steam products…
Steam disabled 5 accounts, mine and my friends. Because we were more than 1 account on our internet.
**** STEAM! FAT GNOME FUCKERS WHO GET US PAYING TO GET SOMETHING TO BE MAD OVER!
My account with Steam I hadn’t use in 2 year when I went to load Fear 2 I steal had my password and account name but it said it was wrong. Contacted support 2 day no response if I had known that Fear 2 was a Steam game I would not have bought it. I will never buy another Steam game again. They are constantly f*****g up something.
This is the first and the las time y pay for a game.
This fuckers dont even have balls enough to answer to their disapointed customers. Make yourself a favour and dont ever buy throught STEAM. Its a BIG SCAM.
I WILL NEVER BY STEAM/VALVE PRODUCTS!
My son’s account got stolen and so I goto their support site and it’s AWEFUL. Requests I submit are IGNORED. Not a single peep about a response. Not even an acknowlegement of receipt. Then the search for a phone number. NONE to be found!
Valve/steam has NO phone support AT ALL.
Seriously!? what is is? a mom and pop shop?
Hands down the WORST company treating their customers like this. WTF! GOTO HELL VALVE/STEAM never buying your ****. I’ll infact PIRATE ALL and SEED ALL YOUR ****!
I OFFICIALLY HATE STEAM. MY ACCOUNT GOT STOLEN AND I HAVENT HEARD A WORD FROM THEM. NO SUPPORT NUMBER AND NO REPLIES TO SUPPORT. I ALSO JUST GIFTED A GAME FOR SOMEBODY AND IT SAID THEY HAD TO PURCHASE A FREAKING SDK **** AND GUESS WHAT NO REPLIES ON THAT TICKET. I USED TO LIKE STEAM UNTIL THIS **** HAPPENED. **** STEAM TO HELL. **** YOU TO HELL MOTHER ******* **** *** ***** MOTHER ******* SCAMMING *** MOTHER FUCKERS
I too was hacked recently and Steam support has been completely unresponsive. I will never purchase a game from them again.
My old hard drive had a steam game installed along with my account and after it died I tried to reinstall the game to another computer and get my account back. Too bad I couldn’t remember the account name so when I had them send me a e-mail with the information I get nothing. So I make a new account and to my surprise the e-mail that is suppose to be linked with my old account is able to make a new one. What the ****. So now I’m stuck with a waste of space and money of a game. Never gonna buy a steam game again. Can’t even play offline, ******* ridiculous.
Hey, listen to this, I have a steam account and its scew up because, I got ride of my computer, a few months ago ok, and now today, I got myself anew computer so I get everything ready and install steam, everything was working fine till when it log in, I went to my games, no more games, go to my friends, no more friends, I got nothing, and I don’t wanna be paying for a game I already bought, what can I do?
I am going to be starting a class action suit against STEAM, more to come soon, will post it on a web-site here for all of you to join in.
hurry it along… its stupid that they can bream my game and then not except financial responsibility because i bought it at target.. well i can even use the blasted dvd.. i got to dowload it at a snail’s pace and then it doesnt work?? now what i want my money back.. everyone knows its not targets fault the game doesnt work
Steam support is the biggest piece of shi*t on the internet, it won’t let me log in to my account and whenever I try to fix it, and it says it’s sending an email, it doesn’t. I seriously think Steam is the worst thing I’ve done to my computer.
i am so furious right now i cant even begin to type about how much steam sucks ***